Vanessa Coqueiro

Executiva de Relacionamento at Argo Solutions
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Contact Information
Location
São Paulo, São Paulo, Brazil, BR
Languages
  • Portuguese -
  • English -

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Hariane Vieira Queiroz

Recomendo a Vanessa, por ser extraordinariamente versátil e proativa, trabalhamos juntas por muitos anos, ela é uma excelente profissional, uma pessoa interessada, motivada e envolvida na organização, contribuindo ativamente para lançar desafios e concretizar objetivos, é muito competente, comprometida e eficiente em tudo o que faz. Estou certa que seguirá trilhando uma grande carreira onde quer que decida prosseguir.

Marina Meira

Vanessa é uma excelente profissional e muito focada no resultado para o cliente. Sempre buscando desenvolvimento e novos aprendizados para atingir os objetivos. Encara os desafios de frente e supera cada um deles. A versatilidade e adaptabilidade da Vanessa são muito fortes, ela ocupou diversas posições no Sabre e sempre entregou resultados ótimos. Alem disso, Vanessa é um ser humano ímpar! Foram 20 anos trabalhando juntas e a amizade sempre cresceu!

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Experience

    • Brazil
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Executiva de Relacionamento
      • Sep 2023 - Present
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Senior Account Manager
      • Mar 2015 - May 2023

      - Reporting to Country Director Latam.- Responsible for establishing and managing relationship with key accounts.- Territory management with medium and large customers for protection, growth in market share and revenue.- Contract management, negotiations and contract renewals.- Business consulting and project management.- Product and solution sales; participation in the implementation process. - Project oversight and management with teams allocated in different locations such as USA, Uruguay, Peru and Brazil.- Definition and execution of annual business plan Show less

    • Business Consultant
      • Apr 2013 - Feb 2015

      - Responsible for managing the relationship with Global Accounts.- Participation of important accounts conversions in Brazil.

    • Account Executive
      • Oct 2010 - Mar 2013

      - Responsible for building and maintain relationships with small and medium customers.- Account and contract management to retain customer and increase revenue.- Product and solution sales. - Support customer in implementation process, product and solution adoption.- Contract renewal.

    • Training Specialist
      • Jan 2007 - Sep 2010

      - Responsible for delivering training courses in a classroom or virtual sessions to customers.- Responsible for developing or adapting training courses across all travel channels customer segments following the company learning strategy and also responsible for updating training materials for the Brazilian market.- Developed a partnership program with more than 10 Universities to use the company’s system, making it accessible to more than 3,000 students.- Represent Sabre in presentations in Brazilian Universities. Show less

    • Help Desk Specialist
      • Jan 2004 - Dec 2006

      - Responsible for 1st and 2nd level support of Sabre formats and products to travel agencies, resolving issues, clarifying procedures, identifying, investigating and diagnosing system errors.- Provide training, mentoring to new hires of Help Desk.

    • United States
    • Airlines and Aviation
    • 700 & Above Employee
    • Reservations Ticketing Agent
      • Jan 2002 - Dec 2003

      - Responsible for passengers and travel agents services: making reservations, clarifying doubts about routes, tariff, mileage program and company services.

    • Sales Intern
      • Mar 2001 - Dec 2001

      - Internal Sales Agent giving support to travel agencies, customers and employees.

Education

  • ESPM Escola Superior de Propaganda e Marketing
    Master of Business Administration - MBA, Business Administration and Management
    2005 - 2006
  • Universidade Anhembi Morumbi
    Tourism
    2000 - 2003

Community

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