Experience

West Safety Services

• United States
• Telecommunications
• 200 - 300 Employee

• Analyst

  • Aug 2003 - Present

• Senior Data Analyst / MSAG Database Manager

  • Aug 2003 - Present

  • Assure contractual obligations are successfully met within pre-established deadlines• Demonstrates high performance and proficiency• Sets goals for self and others and works with leadership towards the development of a high achieving team• Keeps supervisors informed of significant activities, problems, issues and potential escalations• Is self-starting and self-disciplined and assumes responsibility for accomplishing assigned tasks• Seeks out new and better ways for accomplishing a task• Focuses on overall team results by assisting with monitoring and coordinating teamwork• Team lead/Mentor junior level staff on functionality and applications• Diligently work to establish rapport with major VoIP accounts such as Vonage, AT&T, Time Warner Cable and Magic Jack as MSAG Subject Matter Expert (SME)• Acting liaison amid VoIP department and 9-1-1 Coordinators throughout the United States• Ensure the Master Street Address Guide (MSAG) is accurately updated in real-time• Effectively handle confidential, time sensitive material in a dynamic environment• Audit Analyst assignments to identify trends and weaknesses in productivity• Create and maintains appropriate data tables• Manage and maintain the VoIP 9-1-1 Database by providing customers with timely and accurate 911 data• Ability to re-prioritize assigned projects dependent on business needs• Efficiently allocates time and utilizes resources appropriately to achieve maximum productivity• Effectively handles multiple assignments through prioritization of work• Adapts to unexpected changes in work demands as well as work environment in order to meet deadlines• Troubleshoot possible problems with the receipt and processing of daily SOI files• Research and resolves inquiries submitted by customers and PSAPs• Acts as a focal point for customers reporting 9-1-1 troubles and issues• Experienced in Excel, Word, PowerPoint, Access, and Outlook• Adapted to continuous changes and challenges Show less



Precision Machined Products

• Administrative Assistant/Production Coordinator

  • Jan 2001 - Jan 2002

  • Greeting customers, answering and directing phone calls • Monitor and manage production schedules for timely delivery • Schedule and coordinate flow of work between departments • Collaborate with other departments to ensure job completion • Reading blueprints for work orders • Maintaining office supplies and equipment • Greeting customers, answering and directing phone calls • Monitor and manage production schedules for timely delivery • Schedule and coordinate flow of work between departments • Collaborate with other departments to ensure job completion • Reading blueprints for work orders • Maintaining office supplies and equipment