Experience

The City of Hartford Housing Authority

• Real Estate
• 1 - 100 Employee

• Property Manager

  • Mar 2020 - Present

  Manage the Elderly and disabled buildings

• HCV Occupancy Specialist

  • Nov 2018 - Mar 2020

  Manages an assigned caseload of applicants/residents for initial and continued occupancy Plans and organizes work according to standard or established Establishes priorities within work Employed independent judgment and Performs complicated mathematical exercises, involving problem Enters and retrieves information concerning applicants and tenants using a personal computer. Answers telephone inquiries and provides information as Observes strict confidentiality in maintaining restricted files and Performs Annual and Interim Re-certifications of tenants. Show less

• Accounts Receivable Specialist

  • Jul 2017 - Nov 2018



Northpoint Management

• Hartford, CT

• Assistant Property Manager

  • Jul 2013 - Jul 2017

  • Assume Property Manager’s duties/authority in her absence • Supervise maintenance/cleaning crew (10person crew) • Process rent payments/accounts receivables/enter payment information in company database • Assists property manager with counseling and reviewing employees as necessary and as required by company policy and procedure. • Takes escalated service requests and work with property team to ensure adherence to customer service standards. Work with on-site staff to insure that tenant issues are dealt with in a timely manner and that proper follow-through is done. • Write up maintenance requests/reasonable accommodation requests • Attend to tenant inquiries and provide professional customer service • Compile and file lease agreements/renewals • Update availability report, process applications for approvals. (i.e., credit check, criminal back ground check, rental history, etc.) Submit processed applications to the Property Manager for approval. Follow up with applicant regarding status. • Handle Evictions paper work/Notices to Quit • Assist in writing landlord and tenant notices • Distribute company marketing material • Answer email and telephone inquiries, and forward to appropriate staff members • Document issues raised by tenants and their outcomes/resolution • Serve as a translator for Spanish speaking tenants • Inform walk-ins on apartments/properties & the application process Show less



Ofori & Associates, REO

• Real Estate
• 1 - 100 Employee

• Marketing Specialist/Asset Manager

  • Sep 2010 - Jul 2013

  • Analyze market and property conditions to develop a marketing strategy for the pricing and disposition of each property, working with property inspections, property condition reports, appraisals, broker price opinions or information provided by the Neighborhood Listing Broker. • Learn requirements of the Contract Work Statement (CWS), the approved Marketing Plan, HUD Handbook 4310.5 and pertinent Housing Notices and Mortgagee Letters. • Manage an inventory of properties on a daily basis to ensure that cases are listed correctly and reanalyzed accurately and timely to eliminate the development of aged inventory. • Enter data accurately and timely into HUD and Ofori systems and databases. • Manage calls and other communications from buyers and real estate agents on a daily basis to answer questions and resolve problems related to properties in the inventory. • Perform weekly review of all listings to ensure that disclosures, photos or other documentation are posted accurately. Show less



HMBI

• Real Estate
• 1 - 100 Employee

• Mortgagee Compliance Specialist

  • Jan 2009 - Aug 2010

  • Comply with HUD's requirements for the preservation and protection of properties before conveyance and during the foreclosure and eviction process • Evaluate mortgagee requests for extensions of time to ensure the mortgage company has a reasonable time to place the property in conveyance condition. • Manage mortgagee neglect properties to send letters to lenders Send reconveyance letters to lenders • Respond to over allowable requests from lenders • Work with lenders to ensure the homes conveyed meet HUD specifications • Monitor evictions and lender repairs on HOM properties • Check on occupancy and determine if any extension of time has or will be allotted. • Other misc duties as assigned Show less