Experience

Tarmac

• United Kingdom
• Construction
• 700 & Above Employee

• Credit Controller

  • Nov 2014 - Present



Eaton

• Ireland
• Appliances, Electrical, and Electronics Manufacturing
• 700 & Above Employee

• Credit Controller

  • Aug 2014 - Nov 2014

  I managed a ledger of customers on a UK and Swiss Ledger using various collection methods including verbal and written communication. My Day to day role included;- -- To collect all current cash owing to the business, to forecast expected cash collection. -- Use systems such as ERP, SAP, Get Paid and Microsoft. -- Send customer Invoices which are due/overdue. --Liaise with different areas in order to raise and chase any outstanding queries. -- Reconcile customers account to show outstanding Invoices. -- Attend monthly debtors meetings with manager in order to show collection or shortfalls. Show less



British Gas Business

• United Kingdom
• Utilities
• 700 & Above Employee

• Credit Controller

  • May 2011 - Aug 2014

  I managed a ledger of customers using various collection methods including verbal and written communication. Also to maximise cash flow and minimise bad debt whilst maintaining good customer relationships.My Day to day role included;--- To collect all current cash owing to the business following each month’s billing cycle, to forecast expected cash collection and identify and document any shortfall in order to attain cash collection targets.-- Work with my customers to reduce any aged debt in a timely manner to meet agreed targets. Dealing with customer’s queries and internal queries within agreed SLA’s. Also to mitigate any risk to BGB and take necessary escalation action as appropriate.-- To meet business and industry standards when dealing with customer complaints.-- Run and populate scorecards for the department in order to help the team work towards achieving targets-- Run weekly incentives regarding NPS (Net Promoter Score) in order to help the Business improve in areas where they are losing scores. Also to reward agents with good feedback when received from the customer-- Use my previous Account Management experience to deal with customer complaints, to resolve their queries and offer payment plans or process refunds.-- Attend customer meetings to be able to offer my experience both in Credit and Account Management and build rapport with thecustomers, also stand in when my Team manager is unable to attend meetings with higher management-- Run data for the wider team and organise focus days in order to collect cash, in order to achieve our monthly and year end targets. Show less

• Account Executive & Account Manager

  • Feb 2010 - May 2011

  I managed a portfolio of customers and Brokers, to deal with their day to day queries in order for them to have accurate billing and manage their Gas and Electricity effectively.My Day to day role included;--- Managing customer relationships with customers and building rapport.-- Manage the customer’s portfolio of sites.-- Communicating with the customer through telephone (teleconference), e-mail and meetings.-- Delivering exceptional levels of customer service.-- Delivering against business priorities and targets associated with the portfolio.-- Dealing with queries which vary in complexity from data entry and other queries requiring in depth analysis.-- Delivering accurate and timely billing and query management.-- Handling customer dissatisfaction (complaints).-- Using Outlook, Excel, Word, SAP, Service Desk (internal System), TMS and other systems key to my role.-- Achieving monthly and quarterly targets.-- Running reports to outline the customer’s energy consumption and looking at ways they can reduce this. Show less



HomeServe UK

• United Kingdom
• Insurance
• 700 & Above Employee

• Customer Service Advisor

  • Nov 2009 - Feb 2010

  -- Taking inbound calls, dealing with customer queries over the phone and through e-mail. -- Booking appointments and speaking with the engineers to gain information to relay to the customer. -- Dealing with customer complaints. Making outbound calls to customers and engineers. -- Taking inbound calls, dealing with customer queries over the phone and through e-mail. -- Booking appointments and speaking with the engineers to gain information to relay to the customer. -- Dealing with customer complaints. Making outbound calls to customers and engineers.



MEM Consumer Finance Ltd

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Inbound team, Collections assistant, Debt recoveries

  • Feb 2008 - Sep 2009

  -- Dealing with customers over the phone, working within several sections of the company to widen my knowledge -- Working within a high volume, highly targeted environment based on sales measures, amounts collected, productivity and call quality. -- Entering new information and updating existing customer account information with summary of call and action required. Working within payment team, collections team and Debt recoveries team. -- Calling customer for payment on due date and overdue payment. Arranging payment plans which suit the customer and the company. Handling various call types from simple to complex complaints. Show less