Experience

Eikon Device Inc.

• Canada
• Retail Office Equipment
• 1 - 100 Employee

• Marketing Coordinator & Executive Assistant to the Owners

  • Feb 2022 - Present

  Amidst the changes brought by the pandemic, and based on my performance working with the Marketing team, I was formally transitioned to the role of Marketing Coordinator (75%) while still providing support to the owners (25%). Building on my existing responsibilities, I primarily support the Sr. Marketing Manager (remote), assist with team task management aka "herding cats", help with project coordination and implementation of our new websiteI am also responsible for Travel Planning and Coordination for our Convention Teamand Staff Event Planning, Coordination and Support

• Exec. Assistant and Sales Marketing Support

  • Feb 2018 - Feb 2022

  Concurrently with role as Executive Assistant. As other positions were hired and took on some of the responsibilities I used to do, I was presented with the opportunity to work with the Sales & Marketing team. This role allowed me to apply my journalistic and creative writing skills, analytical skills, and organizational skills to provide support to the Marketing Team. This consisted of Task Management, Copy Editing/Copy Writing, developing Social Media content, working closely with the Marketing Manager to streamline marketing processes, schedule and track content production using Notion, facilitate brainstorming and workflows in MIRO, and developing content with the team in StoryChief. Procure promotional materials. During the pandemic lockdown, we pivoted to a remote work environment - 6 team members collaborating virtually and seamlessly to produce effective campaigns and content for the Eikon.

• Executive Assistant to the Owners

  • Feb 2004 - Feb 2018

  I got tired of the GTA grind, and wanted to find a better work/life balance. I decided to return to my Administrative Roots, moving to Kingston, Ontario, and taking a position as Executive Assistant to the President & Vice President of Eikon Device IncIn this role I helped to implement more formal Process Development & Improvement, assisted with the establishment of Documentation Standards, coordinated events, and worked with the President on Employee policy development. I also provided project support leveraging my skills from my earlier role as a Business Analyst/Deployment coordinator, provided facilities administration and applied my organizational skills to help coordinate staff events.Working in a small company, I would also be called upon to lend assistance to other teams as needed.



Head over Heels

• Vocalist

  • 2010 - Present

  Head over Heels is an acoustic guitar/vocal, husband and wife duo from the Kingston, Ontario area. Veteran singer-songwriter-guitarist Kevin Head and vocalist Vanessa Head, perform a diverse mix of original music and interpreted covers of folk, jazz, classic rock and contemporary tunes. Their musicianship, engaging and playful onstage rapport, has endeared them to many audiences in Eastern Ontario. Head over Heels is an acoustic guitar/vocal, husband and wife duo from the Kingston, Ontario area. Veteran singer-songwriter-guitarist Kevin Head and vocalist Vanessa Head, perform a diverse mix of original music and interpreted covers of folk, jazz, classic rock and contemporary tunes. Their musicianship, engaging and playful onstage rapport, has endeared them to many audiences in Eastern Ontario.



Freelance

• Virtual Administrative Services/Communications/Event Coordination

  • 2005 - 2011

  In this role I provided Documentation and presentation support for independent contractors on special projects for TD and other companies. This included working with (MS Word, Powerpoint, MS Project) Developing content, and Copy Editing in a Remote work Environment. In this role I provided Documentation and presentation support for independent contractors on special projects for TD and other companies. This included working with (MS Word, Powerpoint, MS Project) Developing content, and Copy Editing in a Remote work Environment.



NCR Corporation

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Business Analyst/Global Application Deployment Support

  • 1998 - 2003

  I was initially approached by the IT department to help write a training manual for a new sales tools and from there was recruited to join the IT project team where my role expanded to include Process development, improvement and support for NCR proprietary CRM, and Sales Management tool in the Americas - My team looked after the deployment for the CLA (Canada, Latin America) and worked closely with the US team. This was a collaborative effort with regional teams in EMEA, and Asia Pacific.I was heavily involved in developing training materials and helping to facilitate training sessions for Sales teams on CRM/Sales Mgmt tools and Processes for the Americas (Canada, US, Latin America)I alsp provided Help Desk Support for End Users of the Sales Tools and Processes for the Americas Region.During the course of this project I was also involved with the development of, and participated in System and User Acceptance Testing for CRM/Sales Mgmt tools - for the Americas region.Application Deployment Support - AmericasIn this role I served as a liaison between end user groups and developers - working with Senior Sales leadership. This leveraged my ability to convert techno-speak to plain language for users, and collect user requirements for the development team.Unofficial staff activities organizer - during this time I created opportunities to encourage staff to get together and team build in an informal environment. This included coordinating group theatre outings, inter-office softball tournaments, annual Christmas parties, birthday and staff milestone recognition, participating on Staff event committees and more.

• Administrative Assistant

  • May 1992 - 1998

  Starting as the receptionist for the head office, I was then recruited to serve as Executive Administrative Support for the Director of Finance and Administration (6 months - then transferred to Sales Division).Executive Administrative support to Vice President of Financial Sales Division and Financial In this role I primarily provided support (proposal coordination, document production, presentations etc) to a Customer Focused Team of 6, and provided additional assistance to the administrative pool by handling overflow as outlined below:Administrative Support to Retail Systems Customer Focused TeamsProposal CoordinationGraphic DesignDocumentation SpecialistTrade Show supportAs well I helped to plan and execute Corporate Events (Staff), both formal and informal.



NCR Canada Ltd

• Canada
• Software Development
• 1 - 100 Employee

• Administrative Assistant - Communications

  • 1991 - 1992

  Administrative Support to Vice President of Communications/PR/Advertising

• Casual Labour - Summer Student Assorted Jobs

  • 1986 - 1991

  Worked in assorted jobs each summer and school break starting in IT (MIS), EFT, Customer Service, Communications, Product Marketing, Accounts Receivables, Purchasing, Administration, Reception - it was a great education.