Experience

Stefano Ricci Group

• Italy
• Retail Luxury Goods and Jewelry
• 100 - 200 Employee

• Sales Specialist

  • May 2018 - Present

  Sales Associate Sales Associate



Michael Kors

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Assistant Manager

  • Nov 2012 - Present

  • Establish and maintain client relationships in order to market new merchandise and foster a more personalized shopping experience. • Recruit, train and develop staff for store, ensuring all positions are filled in a timely manner with qualified personnel. • Demonstrate sales leadership for staff by playing an active role on the selling floor. • Ensure that all associates provide the highest level of customer service. • Ensure all operational procedures are properly followed. • Implement and maintain all merchandising directives.



Victoria's Secret

• United States
• Retail
• 700 & Above Employee

• Category Manager

  • Jun 2012 - Nov 2012

  • Provide leadership to drive total store results. • Responsible for brand guide / floor set. • Drive customer loyalty and promote excellent customer service. • Maximize sales by interacting directly with consumers on the floor. • Ensure all teams are adhering to brand guidelines and promote culture of honest and open communication. • Provide leadership to drive total store results. • Responsible for brand guide / floor set. • Drive customer loyalty and promote excellent customer service. • Maximize sales by interacting directly with consumers on the floor. • Ensure all teams are adhering to brand guidelines and promote culture of honest and open communication.



EXPRESS

• United States
• Retail
• 700 & Above Employee

• Co Manager

  • Oct 2006 - Jun 2012

  • Ensures a great customer experience through team best practices, great cash wrap experience, coaching in the moment and role playing, five minute huddles, feedback sessions after training meetings and ensuring friendly competitive environment. • Ensure floor is maintained to floor set standard, lead sales leadership discussions around observed sales behaviors. • Create daily, weekly and monthly action plans based on sales for the day, goals, go-afters, promotions and selling incentives. • Ensure key merchandise categories are positioned appropriately, observe and direct recovery. • Recruit talent based off Express cultures, prepare and hire appropriate candidates and file paperwork including I-9’s and W-4’s. • Manage stockroom organization, 100% SOP compliant to maximize merchandise flow and down-stocking, oversee replenishment schedules, and monitor freight and delivery. • Promote a shrink and honesty culture, ensure leadership has a clear understand of SOP’s, audit deposit logs, audit registers.



Harvard Retail / HNC

• Miami/Fort Lauderdale Area

• Store Manager

  • Jan 2006 - May 2009

  • Drive sales and meet goals through sales team, best sales practices, merchandise flow, coaching in the moment and great sales floor presentation. • Create schedules according to the needs of the business, recruit and hire the right talent to fit store tempo. • Manage cashwrap, audit registers and make store deposits. • Adhere to company policy and procedure. 100% store shrink compliant. • File monthly, weekly and daily documents every week, send email and communication to upper management on progress and action plans. • Coach and train through workshops and coaching in the moment. • Create empowered, competitive work environment.