Director of Operations & Client Relations

• Jul 2021 - Present

Residential Property Manager

• Apr 2019 - Jul 2021

• Managed all property operations across the Bay Area, Portland, and Seattle ensuring assets are performing and maintained effectively • Maintained relationships with property owners, including weekly leasing updates, monthly financial packets, owner distributions, and yearly budgets • Oversaw leasing agent to ensure lease-up timelines and financial goals are achieved • Processed prospective tenant applications ensuring residents are qualified and meet company standards • Negotiated and executed lease agreements and move in procedures ensuring all conditions are met prior to move in • Prepared security deposit statements with itemized deductions according to state and local law Show less

Property Manager

• Apr 2017 - Apr 2019

• Manage tenant maintenance requests an internal maintenance team ensuring customer satisfaction by supervising repairs• Maintain property by investigating and resolving tenant complaints; enforcing rules of occupancy; inspecting vacant units and completing repairs; planning renovations.• Analyze capital expenditure budgets to ensure low cost and high quality.• Present properties and provides amenities in a positive light to prospective tenants• Process prospective tenant applications and negotiate leases• Conduct yearly safety inspections for all properties and coordinates repair work needed• Conduct move in/move out inspections ensuring apartments are in rent-ready shape• Prepare security deposit statements with itemized deductions according to state and local law• Manage maintenance support staff to aid in completion of maintenance department responsibilities Show less

Leasing Agent

• Mar 2017 - Apr 2017

• Ensured client satisfaction for prospective and existing residents• Interviewed and qualified the eligibility of applicants, processing applications and verifying references and income, adhering to company policies• Provided conflict resolution

Research Coordinator

• Jul 2016 - Mar 2017

• Compiled market data into clear reports to support brokers • Published quarterly reports with market data and real estate market updates • Managed property databases for brokers • Compiled market data into clear reports to support brokers • Published quarterly reports with market data and real estate market updates • Managed property databases for brokers

Leasing Agent

• Jan 2013 - Jun 2016

• Managed over 180 units in 13 buildings. Maintain effective management and administration as the business more than doubles in size and revenue. • Aided in moving to a more effective and integrated data system for client services and financial management resulting in a more efficient and fluent work process. • Ensured client satisfaction and provide conflict resolution • Trained new hires • Managed over 180 units in 13 buildings. Maintain effective management and administration as the business more than doubles in size and revenue. • Aided in moving to a more effective and integrated data system for client services and financial management resulting in a more efficient and fluent work process. • Ensured client satisfaction and provide conflict resolution • Trained new hires

Intern

• May 2014 - Aug 2014

• Worked to enhance knowledge of the need for the program through an in depth report of country-wide statistics on at-risk teens • Organized and filed important documents for organization events and financial records • Compiled a statistical report for donors to show the need for the Sister2Sister program • Worked to enhance knowledge of the need for the program through an in depth report of country-wide statistics on at-risk teens • Organized and filed important documents for organization events and financial records • Compiled a statistical report for donors to show the need for the Sister2Sister program

Business Manager

• Jan 2011 - Aug 2012

• Managed database of approximately 4,000 investors, developers and brokers • Office averaged $5 million in sales annually in combined sales and leases • Interacted with potential clients regarding the features and benefits of properties • Hosted client and investor events in support of promoting the business • Managed database of approximately 4,000 investors, developers and brokers • Office averaged $5 million in sales annually in combined sales and leases • Interacted with potential clients regarding the features and benefits of properties • Hosted client and investor events in support of promoting the business