Vanessa Avery
CRM Manager at Audi UK- Claim this Profile
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Bio
Shreya S.
Vanessa has been a phenomenal manager to me over my 12 month placement at Volkswagen Group. I am so grateful that I have had her as a support over my time here. During busy periods, she always puts me first and dedicates time in her day to make sure I am comfortable with my workload. I really appreciate her, and will miss her a lot. She has lead our CXM programme transition, and has always delegated and made sure the project was going as planned. Vanessa has been such a great leader and has took on a huge responsibility to transition all VW brands and functions to CXM, the new CEM portal. She has done so well, leading the team, and our CEM provider, and liaising with all our internal stakeholders. I am so proud of her, and am so grateful for her. Thank you Vanessa!
Shreya S.
Vanessa has been a phenomenal manager to me over my 12 month placement at Volkswagen Group. I am so grateful that I have had her as a support over my time here. During busy periods, she always puts me first and dedicates time in her day to make sure I am comfortable with my workload. I really appreciate her, and will miss her a lot. She has lead our CXM programme transition, and has always delegated and made sure the project was going as planned. Vanessa has been such a great leader and has took on a huge responsibility to transition all VW brands and functions to CXM, the new CEM portal. She has done so well, leading the team, and our CEM provider, and liaising with all our internal stakeholders. I am so proud of her, and am so grateful for her. Thank you Vanessa!
Shreya S.
Vanessa has been a phenomenal manager to me over my 12 month placement at Volkswagen Group. I am so grateful that I have had her as a support over my time here. During busy periods, she always puts me first and dedicates time in her day to make sure I am comfortable with my workload. I really appreciate her, and will miss her a lot. She has lead our CXM programme transition, and has always delegated and made sure the project was going as planned. Vanessa has been such a great leader and has took on a huge responsibility to transition all VW brands and functions to CXM, the new CEM portal. She has done so well, leading the team, and our CEM provider, and liaising with all our internal stakeholders. I am so proud of her, and am so grateful for her. Thank you Vanessa!
Shreya S.
Vanessa has been a phenomenal manager to me over my 12 month placement at Volkswagen Group. I am so grateful that I have had her as a support over my time here. During busy periods, she always puts me first and dedicates time in her day to make sure I am comfortable with my workload. I really appreciate her, and will miss her a lot. She has lead our CXM programme transition, and has always delegated and made sure the project was going as planned. Vanessa has been such a great leader and has took on a huge responsibility to transition all VW brands and functions to CXM, the new CEM portal. She has done so well, leading the team, and our CEM provider, and liaising with all our internal stakeholders. I am so proud of her, and am so grateful for her. Thank you Vanessa!
Credentials
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MRS Diploma in Market and Social Research
Market Research SocietyFeb, 2010- Nov, 2024 -
MRS Advanced Certificate in Market and Social Research
Market Research SocietyJun, 2005- Nov, 2024
Experience
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Audi UK
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United Kingdom
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Motor Vehicle Manufacturing
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700 & Above Employee
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CRM Manager
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Jul 2023 - Present
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Volkswagen Group UK Ltd
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United Kingdom
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Motor Vehicle Manufacturing
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700 & Above Employee
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Customer Satisfaction Performance Manager
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Apr 2020 - Jul 2023
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Škoda UK
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United Kingdom
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Motor Vehicle Manufacturing
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100 - 200 Employee
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Customer Quality Insight Manager
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Sep 2015 - Apr 2020
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Home Retail Group PLC
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Milton Keynes, United Kingdom
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Research Manager for Homebase
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Feb 2013 - Jun 2015
Manage and report the annual, monthly trackers and ad hoc customer and market research projects. Work closely with the business to identify customer questions / issues and deliver insight to help resolve them, providing actionable recommendations. Analyse, interpret, report and integrate other sources of customer and consumer data including purchase trends from consumer panel data; social, demographic and lifestyle trends. Support product range development, marketing communications, customer service initiatives, store developments. Provide insight to help shape and measure the success of strategic initiatives. Show less
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Critical Research
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United Kingdom
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Market Research
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1 - 100 Employee
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Associate Director
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Oct 2004 - Feb 2013
Designed and managed quantitative and qualitative research projects including ad hoc and continuous research. Worked with a wide range of clients in different sectors covering panels, new product development, tracking and customer satisfaction research. Worked closely with clients to ensure complete understanding of challenges/ issues, to ensure research designed was appropriate and able to provide actionable results. Designed and managed quantitative and qualitative research projects including ad hoc and continuous research. Worked with a wide range of clients in different sectors covering panels, new product development, tracking and customer satisfaction research. Worked closely with clients to ensure complete understanding of challenges/ issues, to ensure research designed was appropriate and able to provide actionable results.
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Education
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2001 - 2004
University of Southampton
History & Sociology, 2:1
Community
