Experience

Think Hospitality

• United States
• Hospitality
• 1 - 100 Employee

• Reservations Specialist/ Group Coordinator

  • Oct 2020 - Jun 2021

  Miami, Florida, United States • Manage incoming calls for reservation department and ensure response all queries and maintain professional relationship and atmosphere always. • Ensure incoming calls with courtesy and ensure efficient resolution of all guest inquiries for various hotel services and operations. • Analyze all guest and travel agent requirements through telephone and emails and recommend suitable options for all customer and assist to confirm all reservations. • Manage mails from guests and ensure… Show more • Manage incoming calls for reservation department and ensure response all queries and maintain professional relationship and atmosphere always. • Ensure incoming calls with courtesy and ensure efficient resolution of all guest inquiries for various hotel services and operations. • Analyze all guest and travel agent requirements through telephone and emails and recommend suitable options for all customer and assist to confirm all reservations. • Manage mails from guests and ensure response and complete of all guest requests and evaluate all reservation logbook and provide update on every basis. • Keep accurate records about customer bookings, payments, and any additional information that hotel staff might need when interacting with a guest. • Confirmed guest booking if they have any questions about parking, directions to the hotel, or restaurants and attractions in the surrounding area. • Provide customer service support if there is a problem with payment confirmation or issues navigating a hotel website to book a stay. • Coordinate with sales department and manage all communication for group bookings and maintain all calendars for hotels and inform operation staff for same. Show less



Paradise International USA

• Executive Administrative Assistant

  • Oct 2019 - May 2020

  Miami, Florida, United States • Ability to organize a daily workload by priorities. • Meet deadlines in a fast-paced quickly changing environment. • Proactive approach to problem-solving with strong decision-making skills. • Professional level verbal and written communications skills. • Preparing financial statements, reports, memos, invoices letters, and other documents. • Handling basic bookkeeping tasks. • Filing and retrieving corporate records, documents, and reports. • Helping prepare for… Show more • Ability to organize a daily workload by priorities. • Meet deadlines in a fast-paced quickly changing environment. • Proactive approach to problem-solving with strong decision-making skills. • Professional level verbal and written communications skills. • Preparing financial statements, reports, memos, invoices letters, and other documents. • Handling basic bookkeeping tasks. • Filing and retrieving corporate records, documents, and reports. • Helping prepare for meetings. • Using various software, including word processing, spreadsheets, databases, and presentation software. • Reading and analyzing incoming memos, submissions, and distributing them as needed. • Making travel arrangements for executives. • Performing office duties that include ordering supplies and managing a records database. • Experience as a virtual assistant. • Opening, sorting and distributing incoming faxes, emails, and other correspondence. • Provide general administrative support. • Understand completely all policies, procedures, standards, specifications, guidelines and training programs. ● Fill in where needed to ensure guest service standards and efficient operations. ● Prepare all required paperwork, including forms, reports and schedules in an organized and timely manner. Show less



Marriott Hotels

• United States
• Hospitality
• 700 & Above Employee

• Complex Sales Manager

  • Jul 2019 - Oct 2019

  Miami, Florida, United States ● Responsible for achieving the sales objectives and revenue goals of the hotel solicit, negotiate and generate contracted revenues from volume prospects that meet criteria established in the hotel business plan. ● develop, implement and constantly modified sales action plans. ● Conduct competitive analysis and maintain competitor files to be abler to compete successfully. ● Coordinate with departments concerned to ensure delivery of the highest standards of services and meet… Show more ● Responsible for achieving the sales objectives and revenue goals of the hotel solicit, negotiate and generate contracted revenues from volume prospects that meet criteria established in the hotel business plan. ● develop, implement and constantly modified sales action plans. ● Conduct competitive analysis and maintain competitor files to be abler to compete successfully. ● Coordinate with departments concerned to ensure delivery of the highest standards of services and meet customers’ expectations. ● Develop and maintain rapport with key customer contacts to ensure a visible presence. ● Prospect for new contract business using a wide variety of methods including phone calls, outside sales calls, attending community functions, internet prospecting, supplier partnerships, trade journals, etc. ● Accurately forecast groups rooms ad good food and beverage revenues for assigned groups and affiliate business.

• Complex Sales Coordinator

  • Oct 2017 - Jun 2019

  Miami, Florida, United States ● Work with management and other heads of departments always and assist in carrying out special requirements and duties necessary in adding to the guests' general comfort and well being ● Achieve budgeted goals by executing sales and activities within assigned market segment. ● Handle all sales to domestic & international clients for groups and transient generated by travel agencies and corporations. ● Acts as a liaison, monitors productivity, claims, creates incentive programs and… Show more ● Work with management and other heads of departments always and assist in carrying out special requirements and duties necessary in adding to the guests' general comfort and well being ● Achieve budgeted goals by executing sales and activities within assigned market segment. ● Handle all sales to domestic & international clients for groups and transient generated by travel agencies and corporations. ● Acts as a liaison, monitors productivity, claims, creates incentive programs and awards, monitor special requests, between the Hotel and the GSO's/GSA's, airlines, wholesalers, banks, incentive houses, etc. ● Provides weekly sales calls reports to DOS/DOSM. ● Generates special marketing plans, promotional material, newsletters and reports for the Domestic and International markets. ● Manages and organizes FAM trips, press visits, site inspections, client entertainment, special awards, etc



Marriott Hotels

• United States
• Hospitality
• 700 & Above Employee

• Front Desk / Manager on Duty

  • Jan 2015 - Jun 2017

  Miami/Fort Lauderdale Area -Manager on Duty during overnight hours -Guest Experience: track and analyze reviews -Maximize revenue by forecasting market trends -Primary liaison with other departments to ensure accurate billing and quality experience -Accounting function: accounts payable/receivable -Review of Front Desk general accounting records -Oversee Guest Registration services -Track daily figures such as room revenue, occupancy percentage, etc