Experience

Adina Apartment Hotels

• Germany
• Hospitality
• 100 - 200 Employee

• Duty Manager

  • Oct 2022 - Present



Haikoo Massage & Float

• Australia
• Wellness and Fitness Services

• Front Desk Receptionist

  • May 2019 - Oct 2022

  Clinic’s clients first point of contact addressing customer needs and ensuring they have a positive experience. Greeting and welcoming clients, walking clients to the float room and briefing them on how to prepare for the Float, adhering to COVID protocols. Managing client appointments for Remedial Massage, Osteopath consultation and Float Tank, by phone and over the counter, providing exceptional customer service. Supervision to ensure the clinic runs somoothly and highest standards of clinic presentation and cleanliness are consistently met, guaranteeing a highly Customer Service oriented Haikoo Massage and Float experience to all clients. Providing administrative support such as processing payments, therapists’ worksheets, rostering, monthly invoices and general office duties. Inventory management to ensure the clinic is properly stocked. Work closely with the General Manager on various administrative projects



A.P. Moller - Maersk

• Denmark
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• WCSA Sales Support

  • Jun 2018 - Feb 2019

  Assisted Sales Agents by processing price quotes and rate negotiations, managing complete process of local VIPs, formulating and managing service contracts with customers Developed and executed Online Quoting Onboarding process to help customers get familiarized with the Online Quoting tool Provided personalized service and built reliable and strong relationships with customers identifying their needs and responding to their queries in a timely and accurate way, via phone, email or chat Communicated customer feedback to technical and marketing teams in order to develop processes for better serving customers Ensured Customer Relationship Management tools (Salesforce, AFLS) were updated on time and of excellent quality and became the Team Super User



Diageo

• United Kingdom
• Beverage Manufacturing
• 700 & Above Employee

• Trade Marketing Assistant

  • Jul 2015 - Jan 2018

  Planned and executed the annual commercial calendar aligned with the commercial plans Strict budget control, quote requests, invoice and purchase orders managementLed the planning and execution of customer engagement initiatives and events throughout the countryLed cross-functional local project teams to deliver against overall project objectives such as the design, production and execution of POS material, VAPS, push girls and promotional activities ensuring that commercial plans were grounded in deep consumer insights

• Executive Assistant to General Manager

  • Sep 2012 - Jul 2015

  Provided high level Administrative support to the General Manager, managed his calendar including scheduling all meetings.Booking all the hotels, flights, cabs etc. for the travel of the GM and the Leadership team.Negotiated rates and dates with conference halls, hotels, etc. for all internal and external events of the companyLed company team building initiatives to promote employee engagement Supervisor of Front Desk & General Office Administrative staffManaged and documented critical information accurately. Assisted with invoices and raised purchase ordersLed Corporate Social Responsibly Program Learning for Life Chile. Worked close with educational partners and various governmental entities. Responsible for the development, execution and budget management, including mapping of educational contents, interviewing process, events, and the creation of strategic partnership with customers to help graduates to achieve their first job contract in in the Hospitality industry



Royal Caribbean Group

• United States
• Travel Arrangements
• 700 & Above Employee

• Hotel Administrative Assistant

  • Dec 2006 - Aug 2011

  Administrative support to the Hotel Director, mail management, meeting coordination, monitoring financial and Guests Rating information reportsDeveloped and executed programs/ trainings for Leadership Team & Crew to ensure compliance of corporate Brand Quality standards (Customer Service), USPH and SQM, obtaining satisfactory results in all auditsLeader of Duty Rotation programs (Port Duty and Evening Roaster), developed schedules & procedures for Hotel Managers and Supervisors to ensure corporate Customer Service and Security Standards complianceHosted private weekly events, for RCCL Crown & Anchor members and VIP guests Translation support to the Explorations and Guest Services teams (Europe, Caribbean, North America and South America itineraries)

• Guest Services Officer

  • Sep 2004 - Nov 2006

  Performed Front desk services duties, such as providing information to guests about shows, facilities, venues, activities, services and room amenities available on boardProcessed check in and check out procedures adhering to RCCL standardsPrinting and issuing guest cruise cardsLost & found service, cash & payment servicesGuest Satisfaction management and follow up, ensuring that all complaints and needs are resolved to the guest’s satisfaction in liaison with the respective area of the hotel, maintaining Guest Resolution Log updated

• Room Service Supervisor - RCCL NewBuild

  • Apr 2001 - Sep 2004

  Member of RCCL NewBuild F&B department, managing the Room Service areaEquipment set up monitoring, stock level inventory management Crew Training and on site coaching to ensure Crewmembers readiness to provide a Total Guest Satisfaction Room Service Experience and compliance to company standards and proceduresStaff working schedule management to maximize operation effectivenessCatering set up leader of all special events onboard the shipGuest Satisfaction Management by investigating and resolving food quality and service complaints.I ensured compliance with USPH standards by conducting constant training and developing cleaning routines for each shift, setting up clear objectives for each team member, achieving flawless USPH inspection audits