Business Unit Manager

• Jan 2023 - Present

Founder

• Jan 2023 - Present

Freelance Salesforce Architect Freelance Salesforce Architect

BENL Practice Manager Architecture

• May 2021 - Mar 2023

Sr. Functional Architect

• Mar 2021 - May 2021

Senior Salesforce Consultant

• Jul 2016 - Mar 2021

As 4C Consulting, we build Customer Companies.In an increasingly complex world, we contribute to a customer driven society by building 'customer companies'. Customer companies love (to know) their customers and connect and engage in every interaction. They are accessible via all relevant channels and touchpoints, and customer companies are highly profitable. Headquartered in the center of Europe, we are perfectly positioned to successfully guide multinationals in the pan-European and world-wide deployment of their 'customer company' initiatives.We help our clients to shape their customer strategies, design superior customer experiences and customer life cycles, and define the business, organization and technology requirements that are needed to bring these experiences to life.As a Platinum Cloud Alliance Partner of Salesforce.com, our certified project managers, consultants, engineers and developers help our clients to select, configure and deploy forward-thinking cloud technologies within the Salesforce.com ecosystem.We help our clients to acquire, develop and retain current and future clients by providing them with the insights to take the right actions, at the right moment via the right channel. In short: we help our clients to make smarter decisions.Highly skilled in advising sales, marketing and customer care organisations in becoming more customer focused or driven. Experience in different market segments: telecommunication (wireline, mobile, idtv), utilities, banking & insurance, pharmaceuticals, b2b services.Teaching at different institutions and post-university programmes in sales and marketing.Specialties: business consulting; company strategy definition; marketing & sales strategy; process improvement; CRM; customer analytics; customer experience management; service management; social network managementExperience with: Sales Cloud, Service Cloud, Marketing Cloud, Drawloop, Docusign, MapAnything, Zuora Subscription Management Show less

Senior Salesforce Consultant

• Jun 2016 - 2017

As 4C Consulting, we build Customer Companies.In an increasingly complex world, we contribute to a customer driven society by building 'customer companies'. Customer companies love (to know) their customers and connect and engage in every interaction. They are accessible via all relevant channels and touchpoints, and customer companies are highly profitable. Headquartered in the center of Europe, we are perfectly positioned to successfully guide multinationals in the pan-European and world-wide deployment of their 'customer company' initiatives.We help our clients to shape their customer strategies, design superior customer experiences and customer life cycles, and define the business, organization and technology requirements that are needed to bring these experiences to life.As a Platinum Cloud Alliance Partner of Salesforce.com, our certified project managers, consultants, engineers and developers help our clients to select, configure and deploy forward-thinking cloud technologies within the Salesforce.com ecosystem.We help our clients to acquire, develop and retain current and future clients by providing them with the insights to take the right actions, at the right moment via the right channel. In short: we help our clients to make smarter decisions.Highly skilled in advising sales, marketing and customer care organisations in becoming more customer focused or driven. Experience in different market segments: telecommunication (wireline, mobile, idtv), utilities, banking & insurance, pharmaceuticals, b2b services.Teaching at different institutions and post-university programmes in sales and marketing.Specialties: business consulting; company strategy definition; marketing & sales strategy; process improvement; CRM; customer analytics; customer experience management; service management; social network managementExperience with: Sales Cloud, Service Cloud, Marketing Cloud, Drawloop, Docusign, MapAnything, Zuora Subscription Management Show less

Freelance Salesforce Consultant/Developer

• May 2015 - Jul 2016

Salesforce implementation Training end users and internal support Administration Essentials training Custom development for business specific use cases Day-to-day consultancy Salesforce implementation Training end users and internal support Administration Essentials training Custom development for business specific use cases Day-to-day consultancy

Business Process Consultant Salesforce

• Oct 2013 - Jun 2016

Business Process Consultants maintain contacts with/between processowners, staff, management (regional & corporate), (key)users, central & decentralised ICT Service Partner(s) and suppliers.My main focus is on Salesforce.com Administration/Development & ConsultancyGoals:Development and management of company wide informationsystems / applications while optimising interaction between business applications, company processes and end-users which support the company's daily activities.Most important responsabilities:1. Process Consultancy Giving advise on how to optimise the company processes and implementation, in relation to informationsystems/applications.Translates business goals and requirements into functional design and assesses impact on current processes. Performs impact analysis. Creates system and integration "used cases" and evaluates testresults.2. TransitionAccompanies and develops migrationplans.Monitors the execution of system and process changes and evaluates results to prevent possible outages. 3. Advice and developmentGives advice on functional possibilities and development of systems/applications.Trains (key)users.Is part of several projects and teams.4. Reporting/management and consultingDelivers management reporting and information on the usage of systems and applications.Initiates and organizes (de)briefings with users and management.Grants/Approves permissions, accessrights and userprofiles. Show less

Project Manager

• Aug 2008 - Sep 2013

As Project Manager I coördinate take overs of other wastedisposal firms and the intergration of their workmethods within ours. Coördinating the fusion of their catalogue and ours, so we can always provide the best possible waste disposal solution for our customers. Responsable for quality and processimprovement within salesdepartment. Coaching and training of salesteams at contact center and external partners.

Senior Consultant

• Sep 2008 - Apr 2010

I helped families save money by decreasing their day-to-day costs. Giving them advise on which mobile carrier to chose, which electrical company was the cheapest, offering bundled digital tv and telecom services. I helped families save money by decreasing their day-to-day costs. Giving them advise on which mobile carrier to chose, which electrical company was the cheapest, offering bundled digital tv and telecom services.

Residential & SoHo Contact Center Coaching Coordinator

• Apr 2006 - Aug 2008

Ensuring the continuous improvement of Customer Service Representatives by coaching them one-on-one, side-by-side and remote monitoring. Training new products and services and giving refresh courses.

Residential Contact Center Team Leader

• Jan 2005 - Apr 2006

Leading a team of Customer Service Representatives making sure all company objectives and KPI's were met. Improving CSR skills through continuous evaluation,coaching and close monitoring.

Customer Service Representative

• Jan 2001 - Jan 2005

As a CSR I handled customer inqueries, helped customers with everyday complaints and questions abouts products & services, invoices, billing issues, technical issues making sure our objectives were met.