Experience

MEDIAGENIX

• Belgium
• Software Development
• 100 - 200 Employee

• Project Manager

  • Jan 2023 - Present



Operative

• United States
• Software Development
• 700 & Above Employee

• Project Manager

  • Oct 2018 - Dec 2022

  Key Responsibilities:• Establish and maintain relationships with client and all stakeholders• Develop a detailed project plan to monitor and track progress• Confirm and coordinate resource availability and allocation• Ensure that all projects are delivered on-time, within scope and within budget• Manage changes to the project scope, project schedule and project costs • Perform risk management to minimize project risks• Delegate project tasks based on expertise of team members• Track project performance and successful completion of tasks• Use and continually develop leadership skills• Perform other related duties as assigned Show less

• Release Manager at Operative (SintecMedia)

  • Jan 2018 - Oct 2018

  Administering and managing accounts of Seven West Media, SBS, SkyNZ, TVNZ and TV3.Key Responsibilities:- Liaise with stakeholders daily – understand support issues and strategise plans for resolutions- Detail opportunities in SalesForce- Plan upcoming releases with customers for Operative products – IBMS and OnBoard- Agile software development approach to organise releases – define scope, plan delivery strategy, communicate with development teams, project managers, QA and infrastructure/configuration management- Structure and organise rollout plans for pre-deployments and upgrades- Analyse dependencies and plan impact analysis with project management teams- Gather and analyse ongoing project statuses to project management team- Coordinate deployment of bugs with development, QA and infrastructure management team- Plan upgrade procedures with clients – Produce runbooks with detailed steps for upgrade actions- Understanding integration with third-party systems that may affect deployment of releases- Manage delivery of change requests – gather estimates and administer approval process- Knowledge of Jira - Ticketing and project management functions. Show less



SintecMedia

• Israel
• Software Development
• 1 - 100 Employee

• Implementation Consultant

  • Apr 2014 - Jan 2018

  Seven West Media – IBMS and OnBoard Go Live implementation and post go live on-site support Nine Entertainment – Support super users with E2E testing for IBMS Sales and go live support on-site for NBN and NTD channels Also assisted in various stages of projects for most SintecMedia clients in the APAC region such as SBS, Prime, Southern Cross, Foxtel, SkyNZ, TV3 and TVNZ. Key Responsibilities: - Providing pre and post Go-Live support for the implementation of Sintec Media’s IBMS Broadcast Management System and OnBoard - Prepare product hand books/course guides and training material for on-site training and support and assist users in understanding complex product features - Gather requirements and analyse workflows from the Discovery Phase - System walk-through for proposed business workflows - Configure and test systems to ensure stability - Additional support around test management and coordination including setting up test plans - UAT Testing – Identify, investigate and management of defects - Account Management support for SWM and Foxtel - Certified BTEC Level 4 Trainer - Knowledge of ticketing and project management functions – SBM (Serena Business Manager) and Jira. Show less



DNATA TRAVEL (U.K.) LTD.

• Heathrow London

• Customer Service Representative at Qantas Airways

  • Sep 2010 - Dec 2012

  Key Responsibilities: - Check in passengers for Qantas flights - Working with ticketing and check-in systems - Visa Desk – Logding visa applications for passengers and communicating with Immigration in Australia to timely process applications - Boarding duties at departure gates - Coordinating with flight dispatcher to complete boarding procedures - Flight connections – assisting passengers in transit by ensuring visa procedures have been performed - Ensure baggage procedures are handled and boarding cards are processed. Show less