Vancyon Van Zyl

Operations Director at Digital Tribe
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Contact Information
us****@****om
(386) 825-5501
Location
ZA

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Credentials

  • Big Data in the Age of AI
    LinkedIn
    Jan, 2023
    - Nov, 2024
  • Building Intelligent Chatbots on AWS
    LinkedIn
    Jan, 2023
    - Nov, 2024
  • Creating a High Performance Culture
    LinkedIn
    Jan, 2023
    - Nov, 2024
  • Customer Service Using AI and Machine Learning
    LinkedIn
    Jan, 2023
    - Nov, 2024
  • Digital Transformation Foundations
    LinkedIn
    Jan, 2023
    - Nov, 2024
  • Digital Transformation Tips
    LinkedIn
    Jan, 2023
    - Nov, 2024
  • Effectively Leading Digital Transformation
    LinkedIn
    Jan, 2023
    - Nov, 2024
  • Learning Data Analytics: 1 Foundations
    LinkedIn
    Jan, 2023
    - Nov, 2024
  • Learning Digital Business Analysis
    LinkedIn
    Jan, 2023
    - Nov, 2024
  • Performance Management: Improving Employee Performance
    LinkedIn
    Jan, 2023
    - Nov, 2024
  • Power BI Essential Training
    LinkedIn
    Jan, 2023
    - Nov, 2024
  • Quality Management for Operational Excellence
    LinkedIn
    Jan, 2023
    - Nov, 2024
  • Tech On the Go: Ethics in AI
    LinkedIn
    Jan, 2023
    - Nov, 2024
  • Azure Machine Learning Development: Part 1
    LinkedIn
    Dec, 2022
    - Nov, 2024
  • Power BI: Integrating AI and Machine Learning
    LinkedIn
    Dec, 2022
    - Nov, 2024

Experience

  • Digital Tribe BPO
    • South Africa
    • Outsourcing and Offshoring Consulting
    • 1 - 100 Employee
    • Operations Director
      • Aug 2021 - Present

  • CallForce Outsourcing Specialists
    • South Africa
    • Outsourcing and Offshoring Consulting
    • 200 - 300 Employee
    • Senior Operations Manager (Head of Site)
      • Oct 2020 - Jun 2021

  • Capita South Africa
    • South Africa
    • Outsourcing and Offshoring Consulting
    • 300 - 400 Employee
    • Manager: Call Centre Operations
      • Jun 2018 - Jun 2020

  • Teleperformance
    • France
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Contact Centre Account Manager
      • Apr 2016 - Jul 2018

  • Dialect Outbound Services
    • Cape Town Area, South Africa
    • Call Centre Manager
      • Jun 2015 - Nov 2015

  • Teleperformance
    • France
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Contact Centre Business Manager
      • Aug 2012 - May 2015

  • WNS Global Services SA
    • South Africa
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Operations Manager - kulula.com
      • Apr 2012 - Aug 2012

  • Comair Limited
    • South Africa
    • Airlines and Aviation
    • 700 & Above Employee
    • Contact Centre Manager - kulula.com & British Airways
      • Jan 2011 - Mar 2012

  • Aegis BPO Holdings
    • Johannesburg Area, South Africa
    • Contact Centre Manager
      • Oct 2007 - Dec 2010

  • South African Airways
    • South Africa
    • Airlines and Aviation
    • 700 & Above Employee
    • Integrated Cabin Crew Member
      • Feb 2001 - Sep 2007

Education

  • Qualifi
    Certificate, Contact Centre Management
    2013 - 2014
  • Roosevelt High School
    Matric, English, Afrikaans. Maths, Biology, Business Economics, Geography
    1990 - 1995

Community

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