Business Systems Analyst

• Aug 2022 - Present

Business Systems Analyst

• Mar 2022 - Jun 2022

-Leveraged strong business and technical acumen to rapidly onboard onto complex products and projects relating to real estate transactions and commission payments. -Transformed high-level business requirements for invoice creation into technical documentation such as solution blueprint, data map, decomposed features and stories, and technical process flow. -Analzyed production issues to identify the root cause and provide permanent corrective action to prevent future re-occurrence. -Supported operations by providing a detailed but easy-to-understand explanation of technical issues and creating custom reports to solve business problems from a data-driven approach. -Coordinated a cross-functional team in understanding and implementing a cross-application communication and integration to fulfill the business vision of seamless invoice creation from user front-end to system back-end. -Provided insight on best practices for project and software development methodologies in the form of identifying critical gaps, communicating the concerns and interests of the team, and championing Agile-Scrum principles to align team members.

Business Analyst

• Jun 2019 - Feb 2022

-Onboarded complex and high-volume products onto new automation workflow by defining requirements and business use cases for technical consideration and development. Automation reduced reliance on outdated technology and manual labor on the majority of orders. -Coordinated large, cross-functional team using Scrum (Agile) methodology to prioritize linked stories and remove blockers within a given sprint. Team included AWS, Salesforce, Smart Communications, JAVA, and QA resources.-Utilized technical knowledge of SQL, JAVA fundamentals, and backend tech-stack to collaborate with business stakeholders and technical team to drive data-driven solutions. Successfully liaised between the business partners and technology partners.

Developer

• Jan 2019 - Jun 2019

-Documented requirements and acceptance criteria in assigned user stories with product owners.-Translated business use cases into programmatic language.-Ensured acceptance criteria was achieved by unit testing developed templates.

Document Specialist

• Sep 2015 - Dec 2018

-Communicated with team members to coordinate daily tasks, duties, and assisting one another. -Articulated complex issues into simplified explanations for both team members and customer dissemination. -Organized special order information in Excel spreadsheets for tracking and metric gathering purposes.