Experience

Kingfoodmart

• Vietnam
• Retail Groceries
• 1 - 100 Employee

• Operations Training Manager

  • Dec 2022 - Present



CÔNG TY TNHH GROVE NEW RETAIL

• • Apr 2022 - May 2023

  (From 1/2022)(Cum) Chain Manager ( Grove Fresh/ Discount Store)Responsible for the business management of 2 Grove Fresh (7 Store) Discount (8 Store) store chains:From 7/2022: Retail Operation ManagerManaging and operating the entire Grove Retail branch (Grove Fresh, Discount, G Market, G Care)Sales & Operating Costs - Coordinate with Sales Department (OPs / MKT, PMO) to target sales, follow the assigned sales plan- Manage operating costs at the store to bring the best business efficiencyProducts management:- Responsible for inventory management / Merchandise knowledge / Product display at the stores in charge.Employee management:- Coordinating with Human Resources/Training Department in recruiting, evaluating, rewarding and disciplining as well as training & development programs Grove Brand management: Ensuring the identity (Concept Store) of the chain storesBusiness development: Participating in the expansion and development of Chain Stores Show less

• • Sep 2021 - May 2023

  Task Force Management (Setup Team) (10 members)Manage Task Force team to open new store as plannedMake sure the new store follows the company conceptParticipate directly in supporting / improving / coaching the store team periodically according to operating standards

• • Jun 2021 - May 2023

  Training Management (3 trainers)Building and improving training programs for the entire operating department of the company (programs, training courses, topics, training videos, E-learning)Manage the team of trainers & be responsible for the entire training process of the staff and management of the Operations DepartmentResponsible for training operations management team (Trainer, Store Manager, Area Manager)Coordinate with departments to develop standards & operating procedures (SOPs).Build a budget for training Show less



GS 25 Vietnam

• Ho Chi Minh City, Vietnam

• Training Manager

  • May 2019 - Jun 2021

  Training Manager Cum Customer Service Manager 1. Training Management Building and improving training programs for the entire operating department of the company (programs, training courses, topics, training videos, E-learning) Manage the team of trainers (6 Trainers) & be responsible for the entire training process of the staff and management of the Operations Department (110 Stores/ 1200 Staffs/ 200 Store Manager/ 12 OFC (Operation Field Counselor) Coordinate with departments to develop standards & operating procedures (SOPs). Build a budget for training Contact partners, organize training seminars to develop people and skills for HO, and store personnel Training and building process for franchising - Owners/ management/ Staffs 2. Customer Service Management Management of receiving and resolving customer complaints Survey of service quality at the store Manage Mystery Shopper team, check service improvement in store Develop measures and programs to improve services Achievements Participating in short-term training in Korea (7 days) Show less



MINISTOP Vietnam Co., Ltd

• • Sep 2017 - May 2019

  Training Manager Cum Set-up team1. Training ManagementBuilding and improving training programs for the entire operating department of the company (programs, training courses, topics, training videos, E-learning)Manage & be responsible for the entire training process of the staff and managers of the Operations Department Responsible for training operations management team (Trainer, Store Manager, Area Manager) (4 Trainers/ 200 Store Manager & ASM/ 16 SA (Store Advisor)Coordinate with departments to develop standards & operating procedures (SOPs).Build a budget for trainingContact partners, organize training seminars to develop people and skills for HO, and store personnelTraining and building process for franchising - Owners/ management/ Staffs2. Setup Team ManagementResponsible for opening new stores as plannedManagement & standardization of first-time operationHanding over the new store for operationDirectly participate in improving store operationAchievementsExcellent Department in 2019 Show less

• • Apr 2015 - Aug 2017

  1. Training Training staff and store managers (120 stores/1200 employees): Orientation, Operations, services, Fastfood processing, products, displays, SOPs, .. Visit the store, checking, modifying and improving the operate of store every week/month Design relevant training materials: presentation files, training document Retraining staff/managers periodically as scheduled 2. Updating documents Coordinating with related departments to update and develop SOPs; Managing and updating store staff's training results; Controlling training costs; Finding and improving effective training methods Daily/Weekly/Monthly reporting to training manager Achievements Excellent Employee of the 4th Quarter and 2017 Show less

• • Jul 2012 - Mar 2015

  Sales: Implement sales targets (monthly/yearly) and other periodic targets Human Resource Management: Training and developing staff. Operational management: Building stores to operate according to company standards Customer service management: Receive and handle customer complaints. Controling: Control operating costs based on criteria and budget (labor, operation, packaging, disposal, loss,Merchandise management: Ordering, inventory management (export/import/inventory), product display management, ..Quality Management: Control the quality of goods in compliance with regulations on quality managementSupport related work with departments. Show less