Experience

Exaze

• South Africa
• Information Technology & Services
• 100 - 200 Employee

• Head Of Operations

  • Jul 2021 - Present



Zensar Technologies

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Head Of Service Delivery

  • May 2013 - Jul 2021

  Service Delivery, Client Relationship, Account Planning, Business Development, Team Management, Project Management.

• Senior Test Manager

  • Mar 2011 - Apr 2013

  Communicate team/group goals and scheduleEstablish testing approachProvide team with motivation/incentives/awardsEstablish open communication with dev/pm peersSolve cross group communication issuesEstablish areas of responsibility and define rolesBuild teamwork between disciplinesRepresent team members in review modelingInfluence process improvementsEstablish company qualificationsWrite job descriptionsInterview company candidatesJustify hardware needsHeadcount justificationParticipate in product specification reviewParticipate in development plan reviewWrite and coordinate review for Master Test PlanMonitor master project scheduleConduct regular project status meetingsReview status reportsCommunicate plan to address problem areasCommunicate quality assessment with test/dev/pm teamsProvide solutions for problem preventionDrive for quality control…ensure quality is built in from the startProvide input on product features and executive presentationsManage quality or test challengesReview test plans/approach

• Senior Test Lead

  • Dec 2010 - Feb 2011

  • Drafted standard Test case template.• Drafted Review report.• Setting up the Testing standards.• Successfully implemented the traceability matrix• Ensured all requirements gathered were used in both test planning and test case development.• Involved in design and development of test plan based on high-level and detailed designs. • Attended project meetings, QA status meetings and release meetings with Business Support Managers and Developers. • Interacted with Developers and Business Analyst discussing requirements, test scenarios and defects.• Create and assign Task List, Check List, Estimations and Deliverables.• Reviewed Functional Test Cases for Manual Testing by analyzing the user requirements and Use Cases.• Ensure Test cases are re-usable.

• Senior Test Analyst

  • Jan 2010 - Nov 2010

  • Identify Requirements • Ensured all requirements gathered were used in both test planning and test case development.• Involved in design and development of test plan based on high-level and detailed designs. Analyzed the user/business requirements and functional specs documents.• Attended project meetings, QA status meetings and release meetings with Business Support Managers and Developers. • Interacted with Developers and Business Analyst discussing requirements, test scenarios and defects.• Create testing execution schedule.• Create and assign Task List, Check List, Estimations and Deliverables.• Wrote Functional Test Cases for Manual Testing by analyzing the user requirements and Use Cases.• Ensure Test cases are re-usable• Adding, Tracking, Analyzed and Managed defects using QC for Defect’s module.• Organizing bug scrub with the developers.• Involved in Release status reports.• Test execution for End to End Testing.• Assisted users with UAT



Department of Water Affairs

• Government Administration
• 700 & Above Employee

• Snr.Test Analyst/Team Lead

  • Nov 2006 - Dec 2010

  • Identify Requirements • Ensured all requirements gathered were used in both test planning and test case development. • Involved in design and development of test plan based on high-level and detailed designs. Analyzed the user/business requirements and functional specs documents. • Attended project meetings, QA status meetings and release meetings with Business Support Managers and Developers. • Interacted with Developers and Business Analyst discussing requirements, test scenarios and defects. • Create testing execution schedule. • Create and assign Task List, Check List, Estimations and Deliverables. • Wrote Functional Test Cases for Manual Testing by analyzing the user requirements and Use Cases. • Ensure Test cases are re-usable • Adding, Tracking, Analyzed and Managed defects using APW (Alpha project work bench) Defect’s module. • Organizing bug scrub with the developers. • Involved in Release status reports. • Test execution for End to End Testing. • Track end to end process for defect logging. • Used APW (Alpha project work bench) to review and analyze the results & utilized its reporting feature to generate detailed defect report • Update incidents on Testing Tool, QA weekly meetings. • Assist Testers with retesting errors identified in Production. • Involved in Second Level Support for Production. • Working on Incidents logged by users in Production and resolving them. • Assisting Users with Incidents logged about the new Process



Cell World

• Pretoria Area, South Africa

• Sales Manager

  • Jul 2004 - Oct 2006

  • Product sales. • Handling warranties concerns. • Processing orders. • Inventory check. • Invoicing. • Represent and promote the organization with products and services at in-home product presentations, showrooms, and home shows as required. • Sales reports. • Analyze seasonal trends to maintain stock. • Product sales. • Handling warranties concerns. • Processing orders. • Inventory check. • Invoicing. • Represent and promote the organization with products and services at in-home product presentations, showrooms, and home shows as required. • Sales reports. • Analyze seasonal trends to maintain stock.