SVP Customer Services

• Aug 2023 - Present

VP Program Management

• Aug 2022 - Aug 2023

Owner

• Jul 2022 - Present

Head Of Operations

• Nov 2021 - Jun 2022

Global Coordination Center Manager

• Sep 2008 - Nov 2021

Project Manager (September 2008 - August 2013) Responsible for all projects occurring in our department; event management, process improvements, transition from Fleet Synergy into Athlon International, budgetplanning, ... Project Manager (September 2008 - August 2013) Responsible for all projects occurring in our department; event management, process improvements, transition from Fleet Synergy into Athlon International, budgetplanning, ...

Planning, Process & Production Manager

• Nov 2004 - Jun 2008

Project Planning: distribution of workload in the most effective way and within short deadlines. Process Management: describe and define Best Practices for certain processes within the company. Production Manager: link between internal staff and external suppliers (printing, gadget, mailhandling,ICT,…) Project Planning: distribution of workload in the most effective way and within short deadlines. Process Management: describe and define Best Practices for certain processes within the company. Production Manager: link between internal staff and external suppliers (printing, gadget, mailhandling,ICT,…)

E-business coördinator

• May 2004 - Nov 2004

Roll-out of E-business project for Xerox Supplies (B-2-B / B-2-C). Roll-out of E-business project for Xerox Supplies (B-2-B / B-2-C).

Problem Manager

• Aug 2001 - Jan 2004

Problem Management Coordinate negotiations (customer, engineers, suppliers,…) in case of major problems Single point of contact towards customer Report ‘Post-mortem’ to customer Service Delivery Management One face/trustee to/of the customer Review services via regular checkpoint meetings and Service Delivery input Focused customer attention Follow up SLA Propose possible service enhancements Escalate all exposures or deviations to the client Negotiate in service conflicts Show less

Project Coordinator at Triple P outsourced to ExxonMobil

• Aug 1997 - Aug 2001

Assistant Service Manager People Management Contact between Triple P employees at ExxonMobil and Triple P Management/HR-department Planning, follow-up, coaching of desktop support engineers, helpdesk engineers, administrative staff Single point of contact for ExxonMobil Management Invoice handling Change Management Coordinator (+/- 2000 users) Analyze IT-related requests on technical feasibility, check approval procedure, place order if necessary, assign task to appropriate engineer, follow-up engineer Coordinate moves of IT-equipment to other locations Show less