Valodya Mkrtchyan

Customer Care Specialist at Ibooben Development
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Contact Information
us****@****om
(386) 825-5501
Location
Yerevan, Armenia, AM
Languages
  • Armenian Native or bilingual proficiency
  • Russian Professional working proficiency
  • Turkish Full professional proficiency
  • English Limited working proficiency

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Experience

    • Information Technology & Services
    • 1 - 100 Employee
    • Customer Care Specialist
      • Jan 2022 - Present

      As a Customer Care Specialist at Betting company, I communicate with clients on a daily basis. I am constantly interested in their suggestions, appeals, both through calls, e-mail, and live support. At the end of the day, I make a report and present it to my TL. I should also note that I have experience in dealing with a number of payment systems, here I acquired basic marketing knowledge. As a Customer Care Specialist at Betting company, I communicate with clients on a daily basis. I am constantly interested in their suggestions, appeals, both through calls, e-mail, and live support. At the end of the day, I make a report and present it to my TL. I should also note that I have experience in dealing with a number of payment systems, here I acquired basic marketing knowledge.

    • Armenia
    • Transportation, Logistics, Supply Chain and Storage
    • 1 - 100 Employee
    • Sorting Specialist
      • Apr 2021 - Apr 2022

      I sorted parcels and packages received from different countries of the world by addresses and entered them into the database using the IPS system. Then I sorted them into postal codes and sent them to the appropriate branches. I would also like to note that I have worked with letters and postage stamps. I sorted parcels and packages received from different countries of the world by addresses and entered them into the database using the IPS system. Then I sorted them into postal codes and sent them to the appropriate branches. I would also like to note that I have worked with letters and postage stamps.

    • Media Production
    • Turkish Specialist
      • Jan 2021 - Jun 2021

      I conducted Turkish language lessons with a group of 12 people․ During the lessons in addition to language lessons, the group also studied history, culture and politics. The group mastered the language at A2 level within 6 months. I conducted Turkish language lessons with a group of 12 people․ During the lessons in addition to language lessons, the group also studied history, culture and politics. The group mastered the language at A2 level within 6 months.

Education

  • Yerevan State University
    Bachelor's degree, Oriental Studies, Turkic Studies
    2018 -

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