Experience

Audi Beverly Hills

• United States
• Retail Motor Vehicles
• 1 - 100 Employee

• Brand Ambassador

  • Feb 2022 - Present

  Beverly Hills, California, United States



Tesla

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Tesla Advisor

  • Sep 2021 - Present

  United States



Toyota Motor Corporation

• Motor Vehicle Manufacturing
• 700 & Above Employee

• Senior Business Development Consultant

  • Jan 2021 - Oct 2021

  United States * Contacting new, exciting and service drive Toyota Customers to upgrade their current vehicles. * Assistant to Upgrade Director. * Help manage Upgrade Director calendar. * Communicating effectively the current car market to customers, and explaining to them what is their benefits and value in their used car. * Setting up appointments for new, exciting and service drive customers. * Calling to remind and confirm current appointments. * Generating… Show more * Contacting new, exciting and service drive Toyota Customers to upgrade their current vehicles. * Assistant to Upgrade Director. * Help manage Upgrade Director calendar. * Communicating effectively the current car market to customers, and explaining to them what is their benefits and value in their used car. * Setting up appointments for new, exciting and service drive customers. * Calling to remind and confirm current appointments. * Generating business traffic to the store. * Bringing the highest revenue for the store in less than 6 month with no training. * Completed the following sales growth: 3 car sales 1st month, 4 car sales 2nd month, 10 car sales 3rd month, 15 car sales 4th month, 21 car sales 5th month. And currently still learning and growing. Show less



IHG Hotels & Resorts

• United Kingdom
• Hospitality
• 700 & Above Employee

• Banquets Coordinator

  • Jul 2014 - Dec 2020

  Greater Los Angeles Area Banquets Server (Current)(On-Call) Assist banquets team in the set-up and break-down of all banquets event such as weddings, birthdays, seminars, conferences, holiday parties and events as well as special group events.  Coordinate with the sales as well as the catering team for special requests for their event.  Report to management any guest or event planner requests or concerns.  Organize and maintain a safe and organized workplace and space.  Work closely with… Show more Banquets Server (Current)(On-Call) Assist banquets team in the set-up and break-down of all banquets event such as weddings, birthdays, seminars, conferences, holiday parties and events as well as special group events.  Coordinate with the sales as well as the catering team for special requests for their event.  Report to management any guest or event planner requests or concerns.  Organize and maintain a safe and organized workplace and space.  Work closely with team members to complete all tasks at hand (all hands on / teamwork). Instant Service Agent (Former)(Full-Time) Answer all incoming calls with a special greeting, connecting the guest to the proper department, management, and/or personnel. Provide guests with information on hotel facilities and services, local directions, emergency, safety, and security procedures, etc. Communicate outstanding guest requests and/or issues to management that may require additional monitoring and/or follow up. Sent and received forms via email or fax for guest portfolios, credit card authorization forms, and reservation request.  Coordinate with all departments to guarantee all employees are informed of in-house events and VIP arrivals  Continually added a personal touch to each guest and colleague interaction to leave a lasting impression that resulted in many returning guests, and some inquiring to personally speak with me for assistance.  Promoted teamwork, such as taking parts of certain projects and splitting it equally between the team, to ensure quality service was met and surpassed for each guest.  Worked closely with the sales team to understand their vision and exceed their expectation for each guest, group, or event they book. Show less



LEGACY Home Loans

• United States
• Financial Services
• 1 - 100 Employee

• Office Manager

  • Jan 2020 - Mar 2020

  United States



California Department of Motor Vehicles

• United States
• Government Administration
• 500 - 600 Employee

• Motor Vehicle Representative

  • Jul 2019 - Jan 2020

  Greater Los Angeles Area



Beverly Hills Chamber of Commerce

• United States
• Civic and Social Organizations
• 1 - 100 Employee

• Executive Assistant

  • Jul 2016 - Dec 2017

  Beverly Hills CEO Executive Assistant / Front Desk Receptionist Provide administrative support to the CEO including filing, scanning, making copies, addressing emails, calendar and contact list scheduling meetings. Responsible for creating and finalizing agendas relating to Board meetings and keeping track of attendance to ensure quorum was met, then sending out Board of Director and Executive Committee packages/emails. Maintained count of inventory and order office supplies and additional items as… Show more CEO Executive Assistant / Front Desk Receptionist Provide administrative support to the CEO including filing, scanning, making copies, addressing emails, calendar and contact list scheduling meetings. Responsible for creating and finalizing agendas relating to Board meetings and keeping track of attendance to ensure quorum was met, then sending out Board of Director and Executive Committee packages/emails. Maintained count of inventory and order office supplies and additional items as needed. Responsible for day-to-day operations including distribution of building access cards, parking access pass, and daily parking pass for interns/guest. Oversee the maintenance and use of all office equipment and technology.  Managed the CEO daily in the office, as well as our office meetings. Handled CEO multiple emails, by generating and formatting, as well as replying to all incoming/outgoing emails. Researched background work, as well as pointers to speak on for each important meeting. Set up work and personal appointments.  Answered all member inquiries in the absents of the executive sales manager, including but not limited to: events, membership benefits, and membership sales.  Planned the organization’s major projects and events including but not limited to: Monthly Board of Directors and Executive Committee meetings, Quarterly staff meetings, Annual board, and staff retreats.  Reduced monthly office expenditures by 30% Show less



LA Fitness

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Front Office Manager Assistant /Front Desk/ Customer Service

  • Jan 2013 - Dec 2015

  Culver City, California Front Office Manager Assistant /Front Desk/ Customer Service Greet members in a pleasant manner upon arrival and checked in members for personal training appointments and first time assessments. Communicate with members and gather feedback to improve client satisfaction. Informed all the members who have a past due balance or a renewal coming up to update their credit card on file and administered payments.  Assisted Operation Manager in club maintenance, employee scheduling and… Show more Front Office Manager Assistant /Front Desk/ Customer Service Greet members in a pleasant manner upon arrival and checked in members for personal training appointments and first time assessments. Communicate with members and gather feedback to improve client satisfaction. Informed all the members who have a past due balance or a renewal coming up to update their credit card on file and administered payments.  Assisted Operation Manager in club maintenance, employee scheduling and training resulting in fast-paced, efficient, and welcoming environment. Also allowed the freedom for the FOM to focus more on her daily tasks.  Acted as Operation Manager in their absence including tasks such as counting the prior day accumulated money, preparing deposit slips, safely delivering it to the bank, and scanning in slip to corporate, which assured the club was meeting all-cash sales quotas.  Became CPR, AED, and first aid certified, to ensure the safety of all guest. and created an emergency contacts list of all city local emergency departments Show less



Bank of America

• United States
• Banking
• 700 & Above Employee

• Teller/ Merchant Teller/ Customer Engagement Specialist

  • Feb 2011 - Feb 2012

  Santa Monica, California Teller/ Merchant Teller/ Customer Engagement Specialist Received cash and checks for deposit and cashed checks, after verifying amount, signatures, and examining checks for endorsements. Entered customer information and transaction data into the computer and issued a computer-generated receipt. Count cash box and Ordered the daily supply of cash to ensure smoother transactions for the guest. Collected loan payments and placed holds on accounts for uncollected funds, according to… Show more Teller/ Merchant Teller/ Customer Engagement Specialist Received cash and checks for deposit and cashed checks, after verifying amount, signatures, and examining checks for endorsements. Entered customer information and transaction data into the computer and issued a computer-generated receipt. Count cash box and Ordered the daily supply of cash to ensure smoother transactions for the guest. Collected loan payments and placed holds on accounts for uncollected funds, according to organizational procedures  Explained, promoted, and informed customers about bank products and services  Sold different types of accounts and services from the teller line for guest to maximize their banking benefits  Moved quickly and efficiently to lower wait time for the guest, yet still informed each guest of all available products for their personal account needs.  Counted all incoming cash and verified bills accuracy Show less



Westfield

• Real Estate
• 700 & Above Employee

• Shopping Concierge / Senior Shopping Concierge / Personal Shopper

  • Jul 2006 - Dec 2008

  Culver City, California Shopping Concierge / Senior Shopping Concierge / Personal Shopper Acted as Westfield ambassador by advising customers regarding center retailers, mall hours, gift ideas and other Westfield Fox Hills services. Recommended various retailers for guests, sold and checked out various items to enhance the guest shopping experience.  Cultivated close relationships with retailers to have a better understanding of merchant operations in order to better serve the customer  Acted as an… Show more Shopping Concierge / Senior Shopping Concierge / Personal Shopper Acted as Westfield ambassador by advising customers regarding center retailers, mall hours, gift ideas and other Westfield Fox Hills services. Recommended various retailers for guests, sold and checked out various items to enhance the guest shopping experience.  Cultivated close relationships with retailers to have a better understanding of merchant operations in order to better serve the customer  Acted as an administrative assistant by helping create spreadsheets to keep track of monthly billing for all the retail stores, when covering the management office front desk in the absents of the Admin.  Observed and compared the business outlook reports with the supervision of the Marketing Director to ensure that marketing tactics were driving revenue for the retail stores as well as the whole shopping center. Show less



Fox Jewelry

• United States
• Luxury Goods & Jewelry

• Assistant Manager /Senior Sales Representatives/ Sales Manager

  • Jan 2003 - Jul 2006

  Culver City, California Assistant Manager /Senior Sales Representatives/ Sales Manager Assisted customer with any jewelry question, custom orders and /or ordered certain items that were out of stock. Maintained count for store inventory of over 10,000 pieces of jewelry.  Increased sales by 50% equaling over 50,000 in profit within a period of one-year  Monitored jewelry fashion trends and suggested items that I was sure would sell as well as items that had been requested most by customers. … Show more Assistant Manager /Senior Sales Representatives/ Sales Manager Assisted customer with any jewelry question, custom orders and /or ordered certain items that were out of stock. Maintained count for store inventory of over 10,000 pieces of jewelry.  Increased sales by 50% equaling over 50,000 in profit within a period of one-year  Monitored jewelry fashion trends and suggested items that I was sure would sell as well as items that had been requested most by customers.  Managed 4-6 other sales representatives within the company Show less



Windsor, Inc. Stores

• Manager in Training (MIT)/ Visuals Manager Merchandiser

  • Jan 2000 - Dec 2002

  Greater Los Angeles Area Assisted customers with all their shopping need and inquires. Sold multiple items to each customer that walked through our store.  Increased sales by 80% percent within 3 months by developing trendy visual displays for the storefront.  Assisted customers on which articles of clothing was a good fit for them to purchase  Suggested new products for the company that increased sales by 50%  Created a monthly incentive of $10, $15, and even $20 gift card to the place of their… Show more Assisted customers with all their shopping need and inquires. Sold multiple items to each customer that walked through our store.  Increased sales by 80% percent within 3 months by developing trendy visual displays for the storefront.  Assisted customers on which articles of clothing was a good fit for them to purchase  Suggested new products for the company that increased sales by 50%  Created a monthly incentive of $10, $15, and even $20 gift card to the place of their choice, for sales associates who passed their daily and monthly goals. Show less