Active Directory and Exchange Administrator

• 2004 - Present

Support a multi-site Microsoft Windows Active Directory and Exchange 2010 organization in order to meet and maintain appropriate service levels. • Administer and support Active Directory, DNS & Microsoft Exchange replication. • Responsible for planning, testing, tuning, configuration and setup of Microsoft Exchange architecture as well as supporting common email applications (Outlook, Entourage, PDA based email). • Manage the appropriate setup of applications hosted via Microsoft Exchange or reliant upon Microsoft Exchange. This includes, but is not limited to Blackberry services. • Maintain appropriate documentation on the Microsoft exchange environment. • Provide a point of escalation and support to the Desktop Support Group. • Provide 24/7 on-call support for the e-mail environment. • Participate in weekend maintenance activities, as required. • Perform general system administration duties in a Windows Active Directory environment. • Monitor Windows 2008 (and beyond) servers and troubleshoot problems. • Support, maintain and administer third party applications. • Produce appropriate documentation for application deployment, configuration, and related processes. • Enforce change management and compliance processes. • Work as a technical resource on assigned projects. • Install and configure and maintain server operating systems and repair server hardware • Help Manage network system backups and provide a comprehensive disaster recovery plan for E-mail services that take advantage of our global presence. • Participate in disaster recovery planning, testing and response. • Perform routine preventative maintenance on all hardware on a routine and scheduled basis. • Perform network troubleshooting to isolate and diagnose common network problems. • Publish and maintain standards as they pertain to this domain, based on company architecture standards or approved exceptions. Show less

Global AD and Exchange administrator

• Jul 2004 - Present