Experience

nutwork Handelsgesellschaft mbH

• Germany
• Wholesale
• 1 - 100 Employee

• Sales Manager

  • Mar 2022 - Present



Hapag-Lloyd AG

• Germany
• Maritime Transportation
• 700 & Above Employee

• Global Sales Manager Special Products

  • Jan 2021 - Jan 2022

  - responsibility for development of international key account forwarders - analysis and handling of special cargo requests and projects - coordination and assistance of business growth - close coordination and project control with internal stakeholders - performance tracking of agreed volume targets - customer relationship management and customer care - price calculation, considering customer-specific requirements - creation of rate offers, rate sheets, rate filings and service agreements - customer meetings



OOCL

• Hong Kong
• Maritime Transportation
• 700 & Above Employee

• Sales Coordinator

  • Jun 2019 - Dec 2020

  - key account management - customer relationship management and customer care- analysis and handling of customer requests - market and competition observation - price calculation considering customer-specific requirements - creation of rate offers, rate sheets, rate filings and service agreements- project control and coordination with dedicated departments - customer visits

• Customer Service BCO Direct Accounts Import and Export

  • Dec 2018 - May 2019

  - customer service oriented consultancy for export and import shipments- management of end-to-end shipments in merchants haulage and carriers haulage- handling of booking amendments and import manifests- cooperation with internal departments, like: trade department, marine department, transport department, equipment department & sales department- editing of customer complaints and invoice claims

• Customer Service NVO Export

  • Jun 2016 - Nov 2018

  - customer service oriented consultancy for export shipments- management of end-to-end shipments in merchants haulage and carriers haulage- handling of booking amendments- cooperation with internal departments, like: trade department, marine department, transport department, equipment department & sales department- editing of customer complaints and invoice claims

• Apprentice

  • Aug 2013 - May 2016

  apprenticeship in following departments:- customer service export department - customer service import department- documentation department- accounting department- transport department- equipment department- marine department