Valeriia Shulha
Head Of Sales at IDS Aqua Service- Claim this Profile
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Ukrainian Native or bilingual proficiency
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English Professional working proficiency
Topline Score
Bio
Денис Слизько
Valeria works well in a team. Able to organize work within the team. Good communication skills allow to build productive working relationships. This is a man who cares about the company's product as its own product. And still very patriotic to this product.
Max K.
Valeria is a good team player, she effective manager that objective to timelines and capabilities of her team. Also she is very flexible and has enough experience not only in trainings but also in customes service standards, recruiting and administration. She is a valuable asset for any company that wants to rise her quality service to a new level.
Денис Слизько
Valeria works well in a team. Able to organize work within the team. Good communication skills allow to build productive working relationships. This is a man who cares about the company's product as its own product. And still very patriotic to this product.
Max K.
Valeria is a good team player, she effective manager that objective to timelines and capabilities of her team. Also she is very flexible and has enough experience not only in trainings but also in customes service standards, recruiting and administration. She is a valuable asset for any company that wants to rise her quality service to a new level.
Денис Слизько
Valeria works well in a team. Able to organize work within the team. Good communication skills allow to build productive working relationships. This is a man who cares about the company's product as its own product. And still very patriotic to this product.
Max K.
Valeria is a good team player, she effective manager that objective to timelines and capabilities of her team. Also she is very flexible and has enough experience not only in trainings but also in customes service standards, recruiting and administration. She is a valuable asset for any company that wants to rise her quality service to a new level.
Денис Слизько
Valeria works well in a team. Able to organize work within the team. Good communication skills allow to build productive working relationships. This is a man who cares about the company's product as its own product. And still very patriotic to this product.
Max K.
Valeria is a good team player, she effective manager that objective to timelines and capabilities of her team. Also she is very flexible and has enough experience not only in trainings but also in customes service standards, recruiting and administration. She is a valuable asset for any company that wants to rise her quality service to a new level.
Experience
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IDS Aqua Service
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Food and Beverage Services
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1 - 100 Employee
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Head Of Sales
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May 2022 - Present
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Head of B2C & eCommerce
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Sep 2019 - Present
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Head of Contact Center
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Sep 2018 - Present
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Head of Sales and Service of Contact Center
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Jan 2016 - Present
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Head of Telesales in Contact Center
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Jun 2015 - Dec 2015
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Chief Team Lead of Contact Center
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Nov 2014 - Jun 2015
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Head of training Contact Center
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Jun 2013 - Nov 2014
Development and implementation of training materials; Analysis of the learning process; Coordinating the work of the coaches; Analysis and structuring of work processes; Monitoring of the trainers; Analysis of the effectiveness of training; Internal reporting company; Standardization of training materials (internal company standards); Planning of training processes; Analysis of KPI; Control of content resources; Preparing and starting a new project; Monitoring calls, keeping calibration sessions; Recruitment; Profiling candidate for open positions; Creating and testing. Management and optimization of the customer database Optimization of the client base Show less
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Account manager
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Apr 2013 - Jun 2013
- Searching and attracting new clients - Communication with clients - Control of compliance with deadlines and tasks - Recruitment - Analysis of KPI - Searching and attracting new clients - Communication with clients - Control of compliance with deadlines and tasks - Recruitment - Analysis of KPI
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Teleperformance
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Украина
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Training Coordinator
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2011 - 2013
- Development and implementation training materials; - Analysis of the learning process; - Coordinating the work of the coaches; - Analysis and structuring of work processes; - Material procurement department; - Analysis of the effectiveness of training; - Internal and external reporting company; - Standardization of training materials (international, domestic company standards); - Planning of training processes; - Development and implementation training materials; - Analysis of the learning process; - Coordinating the work of the coaches; - Analysis and structuring of work processes; - Material procurement department; - Analysis of the effectiveness of training; - Internal and external reporting company; - Standardization of training materials (international, domestic company standards); - Planning of training processes;
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Community
