Experience

SURREYSAVE CREDIT UNION LIMITED

• IT Services and IT Consulting
• 1 - 100 Employee

• Chief Executive

  • Jan 2014 - Present

  Experienced Senior Manager who is adept at creating strategic vision, deliverable objectives and leading a team to success. Valerie leads by example and empowers the team to perform at their best and meet agreed KPIs. Excellent at managing crucial stakeholder relationships across a variety of sectors, and experienced in European and Global partnership working. Valerie is driven, energetic, committed and resilient. Highly focused with a consistent record of meeting targets within budgets and deadlines, whilst delivering work to the highest. Familiar with working in demanding and challenging environments that have competing priorities.Currently leading a relatively new not for profit financial organisation, taking the business from set up phase into growth phase of its development. Leading the organisations through organisational change strategy in order to ensure it meets required key performance indicators; meets expectations of all of its stakeholders; grows its partnership and client base and remains relevant in a competitive financial market.Since taking up leadership of SurreySave in Jan 2014, the business achieved over 66% of growth in her first year and this year in on target to achieve over 88% growth in its loans portfolio.Key Skills Robust commercial approach to leading organisation’s business programmes and services.Wide knowledge and expertise in many business areas: Business Development, Income Generation, B2B selling, IT, Marketing, Operations, Communications, Finance, Resource Development, People and Change Management, Cross Sector Partnership, Risk and Issue Management, Client / Stakeholder Relationship ManagementValerie is a reliable, organised, self-starter who is approachable, trustworthy, and delivers. She has excellent communication skills via a wide range of mediums and to a variety of audiences: conferences, training, meetings and one to onesConscientious and self-motivated within a team or working independently



United Way Worldwide

• Strategic Business Development Manager

  • May 2012 - Oct 2013

  Design and Implementation of Global Fundraising Strategy across London Responsibilities include• Leading the Development of a London wide Corporate Sponsorship strategy for London’s Voluntary Sector• Defining KPIs, fundraising targets and operational budgets for London• Developing and managing relationships with major corporate donors across London and Europe• Developing and leading Board and strategic level advisory groups/partnerships• Developing and leading business /operational developments Key achievements :• Establishing franchise of the largest not-for-profit organisation in London • Establishing the benchmark model for roll out across UK• Delivering a high profile national launch at Tower of London • Successful engagement of FTSE 200 organisations in the first year which will yield £1 million in sponsorship in year 2



BBC - Digital Switchover - Digital Outreach Limited

• Interim Regional Manager - London Televison Region

  • Jan 2011 - Dec 2011

  Roll out of National Communications Strategy for BBC Responsibilities include:• Redefining and implementation of national strategy across London & South East • Commissioning £1,000.00 of services across London & South East• Training & Development of Regional Workforce• Stakeholder relationship management and reporting Key achievements:• Negotiation of contracts to deliver the best value for money across the UK• Meeting all milestones in the toughest and most fragmented region (London 33 Boroughs) but still able to get a borough wide perspective into the delivery model.



CfBT Education Trust

• Head of Operations UK

  • Jan 2008 - Aug 2010

  Manage and oversee the day to day operations of national contact to ensure all national operations KPI's delivered in relation to the Home Office Strategy to improve Basic sills in Adult Education through Skills for Life Improvement Programme (SfLIP). Responsibilities include:• Lead the operational delivery of the large scales programme to ensure achievement of contractual obligations, performance indicators, and budget management. • Stakeholder management. Key achievements:• Improved KPI’s to achieve 98% of KPI’s for 2 years running.• Improved damaged client relationship due to implementing a range of improvements to operational level of contract and responding to issues in agreed timeframe.• Secured further £17,000,000 contract based on improved performance and client confidence.



Connexions Birmingham & Solihull

• United Kingdom

• Senior Manager - Welfare to Work

  • Jan 1998 - Jan 2008

  Leading a portfolio of self-funded programmes and projects to support the unemployed Responsibilities include:• Developed, managed and delivered a city wide Strategy for Birmingham & Solihull Connexions across that provided support to unemployed young people and adults. • Operate at a strategic level with agencies and organisations, in order to manage the development, delivery and quality of provision across West Midlands. Key achievements:• Developed self-funded services, growing the business from income of £30,000 to £1,000,000.• Continued to grow and diversify business in order to stay within an increasingly competitive market place



Citizens Advice

• United Kingdom
• Non-profit Organizations
• 700 & Above Employee

• Bureau Manager

  • Jan 1992 - Jan 1998

  Responsibilities include:• Responsible for building positive partnerships within the community. Key achievements:• Responsibility for increasing the budget by acquiring and negotiation on-going funding.• Designed, implemented and managed the first ever telephone only CAB service in the UK