Experience

Gadsden State Community College

• United States
• Higher Education
• 200 - 300 Employee

• Office Administration Instructor

  • Aug 2022 - Present

• Orientation Instructor

  • Aug 2018 - Present

  •Teach Orientation 101 online through Blackboard each semester providing new students guidance and information to excel at Gadsden State

• Tutorial Coordinator for Student Support Services

  • Jul 2018 - Oct 2022

  •Complete tutor payroll in coordination with HR and SSS office •Identify, recruit, train, supervise, and manage peer and professional tutors and site coordinator for Cherokee campus •Establish procedures and accountability for tutors and evaluate on those performance measures each semester •Recruit through classroom visits, college events, promotion of program in day-to-day life and activities on and off campus •Responsible for accumulation of data and reporting for evaluation of… Show more •Complete tutor payroll in coordination with HR and SSS office •Identify, recruit, train, supervise, and manage peer and professional tutors and site coordinator for Cherokee campus •Establish procedures and accountability for tutors and evaluate on those performance measures each semester •Recruit through classroom visits, college events, promotion of program in day-to-day life and activities on and off campus •Responsible for accumulation of data and reporting for evaluation of tutoring, retention and pass rates of students attending tutoring, and GPA of participants using BLUMEN, Argos, Banner, and Excel. •Assign tutoring sessions and coordinate tutor/student schedule •Coordinate coaching program with second year students assisting first year students at Gadsden State •Lead ACT workshops and preparation classes and administer ACT practice exams and assist students with registering for the National ACT •Oversee tutoring in the Cardinal Tutoring Center for SSS and in the CTC in the Director’s absence •Advise students with registration, financial aid, and degree planning for graduation or transfer •Assist students with scholarship applications, resumes, and essays •Review student progress periodically and connect students with resources needed including tutoring, helpdesk/blackboard assistance, and 211 resources when necessary. •Develop and maintain rapport with students, other employees, and the public •Assist with student trips to universities and other cultural and educational trips. Drive Gadsden State van when necessary. •Develop, organize, plan, and implement student workshops based on the needs and expressed interest of students. •Assist students with self-service banner, Blackboard, Gadsden State email, Gadsden State WIFI, and other technology issues as needed •Participate and assist with student and college wide activities including Get On Board Day, G-Day, First Day First Step., Transfer Fairs, Cardinal Commit, Candy with the Cardinals, etc.

• Assistant to the Associate Dean of Enrollment & Retention

  • Jun 2017 - Jul 2018

  •Assist in student advisement and enrollment •Maintain and complete work orders and help desk tickets •Responsible for work-study students time and supervision •Utilize INB to assign developmental and at-risk students a secondary advisor from the ARC •Review Argos reports pertaining to Developmental Students •Assist in completing Transfer Scholarship Guide •Enter Unit Strategic Plans in Xitracs after completion of planning by administrators •Check for completeness… Show more •Assist in student advisement and enrollment •Maintain and complete work orders and help desk tickets •Responsible for work-study students time and supervision •Utilize INB to assign developmental and at-risk students a secondary advisor from the ARC •Review Argos reports pertaining to Developmental Students •Assist in completing Transfer Scholarship Guide •Enter Unit Strategic Plans in Xitracs after completion of planning by administrators •Check for completeness and accuracy and maintain fiscal budgeting records •Maintain time, payroll, inventory, and other operating records •Act as a desk clerk/receptionist on routine matters as needed •Maintain calendar and schedules appointment, presentations, and workshops •Stock and maintain display materials for current and potential students •Collect monthly reports from those in department and compile into an aggregate report for director and dean •Oversee Resource Room and computers •Worked Information Desk as needed when located in the One Stop: operating switchboard, distributing parking decals and IDs, and directing students and visitors •Deliver excellent customer service •Assist with college events and student activities •Enter purchase orders for various budgets •Receive, open, sort, and distribute mail and supplies •Maintain files



Summit Church formerly Daystar Christian Center

• Director Student Ministry

  • Nov 2011 - Present

  •Oversee all programming and ministry for children ages birth to college, including Sunday mornings, mid-week events, summer programming, and special events •Prepare curriculum for each program •Recruit, train, schedule, and lead teams of volunteers in various areas including Nursery (birth to 2), Preschool (2-5), Children’s Ministry (5-12), Youth (12-19), and College •Provide care for children and families within the church including follow- up and hospital visits when… Show more •Oversee all programming and ministry for children ages birth to college, including Sunday mornings, mid-week events, summer programming, and special events •Prepare curriculum for each program •Recruit, train, schedule, and lead teams of volunteers in various areas including Nursery (birth to 2), Preschool (2-5), Children’s Ministry (5-12), Youth (12-19), and College •Provide care for children and families within the church including follow- up and hospital visits when necessary •Plan and oversee special events such as VBS, Fall Festival, Summer Camp, Monthly Outings, etc. •Create safe environments and maintain facilities •Created a college readiness initiative to assist high school students in preparing for college by helping them research various colleges and scholarships, apply for financial aid with FAFSA, create resumes, find volunteer activities to increase community outreach on resume, and tutor in various subjects and ACT preparation. •Inform parents of college readiness initiatives and answer any questions to help with understanding or connecting to appropriate resources when needed •Established, Coordinate, and Lead “Operation Christmas Hero” since 2014 to assist with providing Christmas assistance to families in the church and in the community by connecting volunteers within the church to Christmas wish lists of children whose families applied to the program. We have also been able to families through Etowah County DHR and families connected to those in local drug/rehab facilities. Show less •Oversee all programming and ministry for children ages birth to college, including Sunday mornings, mid-week events, summer programming, and special events •Prepare curriculum for each program •Recruit, train, schedule, and lead teams of volunteers in various areas including Nursery (birth to 2), Preschool (2-5), Children’s Ministry (5-12), Youth (12-19), and College •Provide care for children and families within the church including follow- up and hospital visits when… Show more •Oversee all programming and ministry for children ages birth to college, including Sunday mornings, mid-week events, summer programming, and special events •Prepare curriculum for each program •Recruit, train, schedule, and lead teams of volunteers in various areas including Nursery (birth to 2), Preschool (2-5), Children’s Ministry (5-12), Youth (12-19), and College •Provide care for children and families within the church including follow- up and hospital visits when necessary •Plan and oversee special events such as VBS, Fall Festival, Summer Camp, Monthly Outings, etc. •Create safe environments and maintain facilities •Created a college readiness initiative to assist high school students in preparing for college by helping them research various colleges and scholarships, apply for financial aid with FAFSA, create resumes, find volunteer activities to increase community outreach on resume, and tutor in various subjects and ACT preparation. •Inform parents of college readiness initiatives and answer any questions to help with understanding or connecting to appropriate resources when needed •Established, Coordinate, and Lead “Operation Christmas Hero” since 2014 to assist with providing Christmas assistance to families in the church and in the community by connecting volunteers within the church to Christmas wish lists of children whose families applied to the program. We have also been able to families through Etowah County DHR and families connected to those in local drug/rehab facilities. Show less



BBVA Compass

• Branch Associate

  • Jan 2017 - Jun 2017

  Branch Associate *Deliver an exceptional customer experience while uncovering sales referral opportunities. *Work towards Customer Experience score goals set by management. *Perform a variety of duties involving paying out, balancing and receiving transactions within assigned delegated authorities. *Responsible for handling cash, deposit transaction and daily work balancing. *Work together with the other branch associates behind the branch associate line. *Participate in all… Show more Branch Associate *Deliver an exceptional customer experience while uncovering sales referral opportunities. *Work towards Customer Experience score goals set by management. *Perform a variety of duties involving paying out, balancing and receiving transactions within assigned delegated authorities. *Responsible for handling cash, deposit transaction and daily work balancing. *Work together with the other branch associates behind the branch associate line. *Participate in all the banking center sales and service activities. *Support the branch team by working towards achieving referral goals and participating in targeted sales campaigns. Show less Branch Associate *Deliver an exceptional customer experience while uncovering sales referral opportunities. *Work towards Customer Experience score goals set by management. *Perform a variety of duties involving paying out, balancing and receiving transactions within assigned delegated authorities. *Responsible for handling cash, deposit transaction and daily work balancing. *Work together with the other branch associates behind the branch associate line. *Participate in all… Show more Branch Associate *Deliver an exceptional customer experience while uncovering sales referral opportunities. *Work towards Customer Experience score goals set by management. *Perform a variety of duties involving paying out, balancing and receiving transactions within assigned delegated authorities. *Responsible for handling cash, deposit transaction and daily work balancing. *Work together with the other branch associates behind the branch associate line. *Participate in all the banking center sales and service activities. *Support the branch team by working towards achieving referral goals and participating in targeted sales campaigns. Show less



Physicians Home Health Superstore

• United States
• Medical Equipment Manufacturing

• Billing/Account Receivable

  • Apr 2011 - Mar 2017

  Billing Associate/Accounts Payable *Billing Medicaid claims *Billing Blue Cross Blue Shield claims *Billing Patient claims *Filing for prior authorizations with Medicaid *Customer Service *Collection of payments *Posting all payments that are made to the company *Preparation of bills and invoices *Calculating sales tickets and charge slips for end of day reports *Verification of billing *Process changes in system to support accurate and efficient billing… Show more Billing Associate/Accounts Payable *Billing Medicaid claims *Billing Blue Cross Blue Shield claims *Billing Patient claims *Filing for prior authorizations with Medicaid *Customer Service *Collection of payments *Posting all payments that are made to the company *Preparation of bills and invoices *Calculating sales tickets and charge slips for end of day reports *Verification of billing *Process changes in system to support accurate and efficient billing processes *Working edits and rejections in regards to billing *Assists in end of day balances and end of month reporting *General office upkeep *Use of “Brightree” software *Constant contact with various doctor’s offices to obtain documentation needed Show less Billing Associate/Accounts Payable *Billing Medicaid claims *Billing Blue Cross Blue Shield claims *Billing Patient claims *Filing for prior authorizations with Medicaid *Customer Service *Collection of payments *Posting all payments that are made to the company *Preparation of bills and invoices *Calculating sales tickets and charge slips for end of day reports *Verification of billing *Process changes in system to support accurate and efficient billing… Show more Billing Associate/Accounts Payable *Billing Medicaid claims *Billing Blue Cross Blue Shield claims *Billing Patient claims *Filing for prior authorizations with Medicaid *Customer Service *Collection of payments *Posting all payments that are made to the company *Preparation of bills and invoices *Calculating sales tickets and charge slips for end of day reports *Verification of billing *Process changes in system to support accurate and efficient billing processes *Working edits and rejections in regards to billing *Assists in end of day balances and end of month reporting *General office upkeep *Use of “Brightree” software *Constant contact with various doctor’s offices to obtain documentation needed Show less



Snead State Community College

• Higher Education
• 1 - 100 Employee

• Financial Aid Advisor

  • Jun 2014 - Jan 2015

  •Explain federal aid requirements and student loans •Help student’s fill out FAFSA and understand their eligible aid •Check accounts to ensure proper distribution of loans and other financial Aid •Verify student documentation turned in when FAFSA was flagged for verification •Aid in registration and events pertaining to freshman orientation •Advise students on academic plan and financial counseling pertaining to courses •Utilize INB and SSB banner systems and NSLDS… Show more •Explain federal aid requirements and student loans •Help student’s fill out FAFSA and understand their eligible aid •Check accounts to ensure proper distribution of loans and other financial Aid •Verify student documentation turned in when FAFSA was flagged for verification •Aid in registration and events pertaining to freshman orientation •Advise students on academic plan and financial counseling pertaining to courses •Utilize INB and SSB banner systems and NSLDS National Federal Financial Aid Websites •Serve on Student Discipline Committee •Work with various departments to ensure student success •Answer phone calls and emails and maintain student files Show less •Explain federal aid requirements and student loans •Help student’s fill out FAFSA and understand their eligible aid •Check accounts to ensure proper distribution of loans and other financial Aid •Verify student documentation turned in when FAFSA was flagged for verification •Aid in registration and events pertaining to freshman orientation •Advise students on academic plan and financial counseling pertaining to courses •Utilize INB and SSB banner systems and NSLDS… Show more •Explain federal aid requirements and student loans •Help student’s fill out FAFSA and understand their eligible aid •Check accounts to ensure proper distribution of loans and other financial Aid •Verify student documentation turned in when FAFSA was flagged for verification •Aid in registration and events pertaining to freshman orientation •Advise students on academic plan and financial counseling pertaining to courses •Utilize INB and SSB banner systems and NSLDS National Federal Financial Aid Websites •Serve on Student Discipline Committee •Work with various departments to ensure student success •Answer phone calls and emails and maintain student files Show less



Springleaf Financial Services

• Financial Services
• 700 & Above Employee

• Customer Service Representative

  • Sep 2010 - Apr 2011

  Customer Service Representative *Loan processes *Collection calls *Keeping Records and Filing *Paying office bills *Collecting payments from patients *Putting in employee time *General office upkeep Customer Service Representative *Loan processes *Collection calls *Keeping Records and Filing *Paying office bills *Collecting payments from patients *Putting in employee time *General office upkeep



Walmart

• United States
• Retail
• 700 & Above Employee

• Inventory Control, Sales Associate, Cellular Sales, Cashier

  • Jun 2005 - Sep 2010

  I began working at age 16 as a cashier. I worked for a year as a cashier before being promoted to cellular sales associate. This position required me to work with customer information to run credit checks for cellular services including AT&T and Verizon among many others. I worked in this department for around four years. I also helped with Electronics and Photo Center department during this time frame. I then moved to the Inventory Control Team where I checked counts on products, changed… Show more I began working at age 16 as a cashier. I worked for a year as a cashier before being promoted to cellular sales associate. This position required me to work with customer information to run credit checks for cellular services including AT&T and Verizon among many others. I worked in this department for around four years. I also helped with Electronics and Photo Center department during this time frame. I then moved to the Inventory Control Team where I checked counts on products, changed prices, kept up with backroom processes. Show less I began working at age 16 as a cashier. I worked for a year as a cashier before being promoted to cellular sales associate. This position required me to work with customer information to run credit checks for cellular services including AT&T and Verizon among many others. I worked in this department for around four years. I also helped with Electronics and Photo Center department during this time frame. I then moved to the Inventory Control Team where I checked counts on products, changed… Show more I began working at age 16 as a cashier. I worked for a year as a cashier before being promoted to cellular sales associate. This position required me to work with customer information to run credit checks for cellular services including AT&T and Verizon among many others. I worked in this department for around four years. I also helped with Electronics and Photo Center department during this time frame. I then moved to the Inventory Control Team where I checked counts on products, changed prices, kept up with backroom processes. Show less