Account Manager

• Aug 2023 - Present

Project Manager

• Apr 2022 - Aug 2023

I was tasked with planning and managing the design and development of medium-scale app and website projects. I concurrently oversaw 4-5 projects, with key responsibilities including: - strategising, prioritising, and planning workload; - stakeholder management - building long-term relationships and rapport, helping to make product decisions and to define product development vectors; - measuring team performance through analytics and ensuring that customer business goals are met. - documentation: keeping track of changing requirements and decisions made, agreements, monthly budgetary reporting Achievements/tasks: - Spearheaded the successful completion of an app development project entailing extensive statistical elements. - Proactively propelled projects forward despite team constraints, such as being understaffed. - Fostered and maintained relationships with stakeholders through effective negotiation, even with those uncertain of their needs. - Consistently communicated project issues and progress to senior management through engaging and articulate presentations. Show less

Junior Project Manager

• Nov 2021 - Apr 2022

Responsibilities included: • Project scoping, scheduling and budget estimates • Assuring that projects are completed according to schedule and within budget • Ensuring that all needed assets and resources are identified • Presenting ideas and possible solutions to stakeholders • Stakeholders management • Ensuring that all project documentation is produced on schedule and in the standard format • Prioritizing and organizing the development cycle to set deadlines • Handling any unexpected issues; • Working with senior management and executive level clients to craft solutions to specific project issues and problems • Having strong relationships with client management team • Providing guidance, leadership, and constructive feedback to engagement team members Show less

Founder: EdTech platform

• Jan 2021 - Dec 2021

It was my own online project with a variety of services dedicated to teaching and learning English: - Analysed and then effectively strategised in regard to goals, schedules, budgets, needed resources - Planned a long-term growth plan, adapted it according to the changing market and situation - Successfully attracted new individual and group students, created unique offers and services - Led development of a social media campaign, which increased the number of regularly attending students by 30% every month - Filmed and edited weekly videos with the students and Speaking Club's participants Show less

Business Manager

• May 2018 - Jun 2021

I was a director of an English school. Achievements / tasks: - Increased the number of clients (students) by 128% - Successfully transformed our offline school into the online one within a week when the coronavirus struck, in an absolutely chaotic environment, and managed to keep 95% of our clients - Handled, prioritised, and problem-solved multiple tasks connected to multiple issues at one time - Managed face-to-face and telephone interaction with clients and actively maintained rapport - Analysed competitors and implemented several unique trading advantages - Managed a team of 5 people (a group of 4 teachers and administrator), maintained healthy and friendly environment, organised workshops and trainings when necessary. Show less

Claims Processing Specialist

• Sep 2015 - Oct 2016

Achievements / tasks: Analysed and investigated complicated customers' claims Contacted clients to solve the issues Upheld relationships and communication with other departments Organised and presented claim review plans and further improvements to avoid similar problems Created and wrote further instructions for other departments using HTML and published them in a corporate portal. As a result of doing such a challenging job, I became a stress-resistant expert of negotiation and learned how to work in a team. Show less