Executive Administrative Assistant

• Aug 2022 - Present

Bartender

• Apr 2022 - Sep 2022

Cocktail Server

• Apr 2022 - Aug 2022

Cocktail Server

• Nov 2021 - Apr 2022

Worked closely with a small team to provide the best in customer service, while making sure guests felt comfortable in a speed craft cocktail style environment. Helped with guest relations, along with working in a three-person team to ensure cleanliness, guest satisfaction, and proper cash handling and closing procedures at the end of service. Have helped with setting up, executing, and tearing down events ranging from 15 people, onwards up to 900 people, all while ensuring safety of guests and staff. Used training techniques to help train up staff to help with upselling of products, while keeping a fast paced and fun workplace.

Mangement Consultant

• Mar 2021 - Aug 2021

Restarted a 400+ seat restaurant using COVID safe protocols. Created service standards, along with ensuring labor is under control without sacrificing customer service for guests in a multi-level establishment, along with a patio. Consistently upsold and trained to upsell for padding of checks, along with creating a training program for staff to ensure the best knowledge to bring to tables. Kept labor at a 14% cost FOH, along with ensuring proper breaks, and creating a team based, positive atmosphere.

Bar Consultant

• Oct 2020 - Feb 2021

Created a bar program from scratch to keep costs under 20%, setting standards for the best guest experience, along with helping to train staff on proper techniques, craft cocktails, and all over pushing to create a team based environment. Was in charge of purchasing, creating specialty cocktails, and researching local trends to make the program as successful as possible. Created a bar program from scratch to keep costs under 20%, setting standards for the best guest experience, along with helping to train staff on proper techniques, craft cocktails, and all over pushing to create a team based environment. Was in charge of purchasing, creating specialty cocktails, and researching local trends to make the program as successful as possible.

Bartender

• Jan 2020 - Jun 2020

Worked closely with a small team to provide the best in customer service, while making sure guests felt comfortable in a small, speakeasy style environment. Helped to properly pace tables to turn without making guests feel rushed, along with being able to multitask and keep up cleanliness and a fine dining experience. Used knowledge to properly educate guests on cocktails/liquor, all while upselling to help bring up check averages. Worked closely with a small team to provide the best in customer service, while making sure guests felt comfortable in a small, speakeasy style environment. Helped to properly pace tables to turn without making guests feel rushed, along with being able to multitask and keep up cleanliness and a fine dining experience. Used knowledge to properly educate guests on cocktails/liquor, all while upselling to help bring up check averages.

General Manager

• Jun 2018 - Jul 2019

Led a team of 20+ servers/ bartenders/ runners/hosts, all working towards a common goal of ensuring guest satisfaction within the time frame of their meal, all while keeping a 22% labor cost. Worked with beverage inventory and kept between a 13%-17% cost goal per month, along with the creation of cocktails to help move dead stock product. Worked with vendors to create training to educate staff on products. Curated a wine list to match dishes within the restaurant, and helped push said wines to help with costs.

Bartender

• May 2018 - Jun 2018

Served with exceptional customer service while working in fast paced environment with a positive, team building attitude. Set standards for the bar operations, and helped open up the new bar for said location. Helped with figuring out pars that are needed on site to have the location function and move forward without having too much or too little back stock. Served with exceptional customer service while working in fast paced environment with a positive, team building attitude. Set standards for the bar operations, and helped open up the new bar for said location. Helped with figuring out pars that are needed on site to have the location function and move forward without having too much or too little back stock.

Bar Lead

• Nov 2017 - Jun 2018

Served with exceptional customer service while working in fast paced environment with a positive, team building attitude. Set standards for the bar operations. Able to do weekly inventory counts, along with creating cocktails to promote and push liquor sales to help move product. Helped lead trainings for new hosts/runners/bussers in standards of the restaurant. Served with exceptional customer service while working in fast paced environment with a positive, team building attitude. Set standards for the bar operations. Able to do weekly inventory counts, along with creating cocktails to promote and push liquor sales to help move product. Helped lead trainings for new hosts/runners/bussers in standards of the restaurant.

Bartender

• Jan 2018 - May 2018

Worked mostly brunches and setup for the bar to have success for dinner service. Consistently down stocked, organized, and cleaned the bar to make sure that I was always doing something while there were lulls of guests coming in to dine. Worked mostly brunches and setup for the bar to have success for dinner service. Consistently down stocked, organized, and cleaned the bar to make sure that I was always doing something while there were lulls of guests coming in to dine.

Bartender

• Nov 2016 - Jan 2018

Served with exceptional customer service while working in a fast paced, club like environment. Was able to handle, organize and execute parties ranging from five people to five hundred people with ease, all while speaking to guests about upselling products. In charge of cleaning schedules along with training and handling beverage classes for new bartenders. Bar duties included set up, clean up, breakdown, and setting standards for service. Served with exceptional customer service while working in a fast paced, club like environment. Was able to handle, organize and execute parties ranging from five people to five hundred people with ease, all while speaking to guests about upselling products. In charge of cleaning schedules along with training and handling beverage classes for new bartenders. Bar duties included set up, clean up, breakdown, and setting standards for service.

Server

• May 2016 - Jan 2018

Sales Consultant

• Feb 2015 - May 2016

Sold phones, tablets, Direct TV, U-verse Tv/internet. Provided explanation of devices and what they can be capable of, along with providing basic classes to help use the newest technology within the phone/tablet. Helped with providing customer service, explanation of bills and charges. Sold phones, tablets, Direct TV, U-verse Tv/internet. Provided explanation of devices and what they can be capable of, along with providing basic classes to help use the newest technology within the phone/tablet. Helped with providing customer service, explanation of bills and charges.

Lead Sales Representative

• Oct 2011 - Feb 2015

Established a relationship with customers to find proper cameras, tablets, computers, televisions, and mobile phones to fit their needs. Helped them get comfortable with the product(s). Used registers to ring customers out quickly and efficiently. Used planograms to organize, set, and reset the look and feel of departments so products were easily found.Coordinated and oversaw customer service lines to help expedite returns and help with customer satisfaction. Helped provide a pleasant and comfortable selling environment.