Valerie Laffin

Manager, eCommerce Sales & Marketing at Masco Support Services
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Contact Information
us****@****om
(386) 825-5501
Location
Charlotte, North Carolina, United States, US

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5.0

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Anna Sonday (She/Her)

I have had the pleasure of working with Valerie in various roles and companies, she is an absolute all star and game changer! She has a strategic mindset and can implement action plans to see critical projects through to the finish line. Challenges or roadblocks don’t stand a chance with her tenacious spirit and creativity. The opportunity to work alongside Valerie in any capacity is definitely something to be envied.

Rachel Vecchio

Val is an absolute asset to the Category Experience team and acts as a leader, always pushing to excel in everything she does. Val sets the bar high with analytics and reporting, but also uses her experience in Merchandising and Marketing to improve Lowes.com for the customer. Val stepped up and volunteered to mentor me at the beginning of my online digital career at Lowe's and has continued to be an amazing partner even though we work in different GMMs. I look forward to continuing to work with her!

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Credentials

  • Manager Leadership Experience
    Lowe's University
    Nov, 2022
    - Oct, 2024
  • WSET Level 1 Award in Wines
    Wine & Spirit Education Trust
    Nov, 2021
    - Oct, 2024

Experience

    • Printing Services
    • 1 - 100 Employee
    • Manager, eCommerce Sales & Marketing
      • Jun 2023 - Present
    • United States
    • Retail
    • 700 & Above Employee
    • Lead Analyst, Online Category Management
      • Jul 2022 - Apr 2023

    • Senior Analyst, Online Category Management
      • Mar 2021 - Jul 2022

      •Strategically evaluate internal and external research, customer information and competitive benchmarking to identify areas of opportunity in optimizing the customer shopping experience on Lowes.com to improve Conversion and drive Revenue •Create insight-based action plans and provide data driven recommendations to solve identified opportunity areas within Home Decor GMM area•Track key performance metrics to ensure projects are meeting strategic and financial goals•Partner cross functionally to ensure efficient execution of projects •Mentor new Analysts & Senior Analysts to assist in their training and development Show less

    • Analyst, Online Category Management
      • May 2019 - Mar 2021

      •Evaluated online experience for customers while also evaluating industry to create data driven ways to improve shopping experience on Lowes.com•Provided data analysis, insights and recommendations utilizing internal and external research, competitive intelligence and customer information to optimize experience •Assisted with in-depth research and related quantitative analysis•Built automated dashboards and reports within Adobe Analytics •Supported meetings with Merchants and cross functional partners to deliver insights to guide future strategies, tactics and activities Show less

    • Merchandising Specialist
      • Aug 2017 - May 2019

      •Assisted Merchandising Manager & Director with product decisions such as stocking discrepancies/requests, planograms, promotional activities, product costs and retails in a $941MM category •Collaborated cross functionally with digital, supply chain, pricing & promotions, marketing, visual & space planning and store environment teams for efficient execution of resets, promotions and daily operations of the business•Supported omni-channel strategies by launching dot com exclusive programs and expanding assortment of stock items online•Participated in digital sprints and provided recommendations for how to improve customer experience on Lowes.com Show less

    • United States
    • Retail
    • 700 & Above Employee
    • Senior Assistant Buyer
      • Feb 2017 - Jul 2017

      •Managed buying for the Children’s Accessories and Shoe departments•Interpreted sales, inventory and style reports to forecast sales and markdowns on a monthly basis •Evaluated and selected merchandise to build the optimal assortment based on target customer profile, current season and upcoming trends to build the optimal assortment •Prepared quarterly reports to analyze what product worked, what didn’t and to recognize missed opportunities to aid in developing a strategy for how to grow business in the following year •Managed merchandise receipts by analyzing the Open-to-Buy, and monitored inventory levels, and actual receipts/sales to projections•Utilized strong negotiation skills to obtain lower costs and increase markup and profit margin•Traveled quarterly to New York City buyer’s market and met with vendors to further build and maintain relationships and see the newest trends Show less

    • Assistant Buyer for It's Fashion
      • Apr 2013 - Feb 2017

      •Assisted Buyer in managing all operational and administrative functions with purchase orders to achieve departmental goals•Analyzed market trends and competitive landscape on a regular basis to identify new product or style opportunities •Collaborated with marketing department to promote merchandise by creating impactful store banners and increasing social media presence •Established and maintained strong relationships with new and existing vendors•Negotiated prices and effectively communicated with vendors regarding overages/shortages and extensions to guarantee efficient and timely delivery of merchandise•Served as contact person for the vendors, distribution center, and accounts payable regarding quality control issues, RTVs, chargeback inquiries, ticketing and invoicing issues Show less

Education

  • Marist College
    Bachelor of Science, Marketing, Fashion Merchandising
    2007 - 2011

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