Experience

The Few Institute for Aesthetic Plastic Surgery
• United States
• Hospitals and Health Care
• 1 - 100 Employee
• Medical Assistant

  • Apr 2023 - Present


McKinley Family Chiropractic

• United States
• Medical Practices

• Chiropractic Assistant/ Practice Manager

  • Oct 2012 - Present

  -Daily Management of staff -Approves PTO and provides appropriate clinic support and coverage. -Oversees, creates and administers performance reviews. -Managing and reviewing duties with individual staff members to ensure they are being completed accurately and in a timely fashion. -Conducted departmental meetings and huddles for effective and efficient workflow. -Ensures staff are properly trained and informed to increase sales, revenue, and retention. -Demonstrates initiative and independent critical thinking skills when both working independently and while leading a team. -Built good working relationships with vendors and patients as a representative of the Practice. -Oversees appointment scheduling -Oversees patient schedule waitlist daily -Ensures accuracy and completeness of scheduling to maximize efficiency and office flow. -Obtaining and verifying correct patient information upon scheduling and call handling. -Managing phone calls, voicemails, email messages, and communication. -Able to discuss patient treatment plan -Able to take and educate a patient -Manages the monthly retention reports and recalls. -Responsible for handling patient's questions, concerns, or problems as they occur in call center. -Assists in customer service resolution and problem solving, resolving problems, complaints or discrepancies. Show less


THE FITZ
• United States
• Wellness and Fitness Services
• 1 - 100 Employee
• Assistant Practice Manager

  • Jul 2022 - Apr 2023


Michael Horn Center for Cosmetic Surgery

• United States
• Medical Practices
• 1 - 100 Employee

• Patient Coordinator / Surgical Coordinator

  • Jan 2021 - Apr 2022

  -Assisted breast augmentation patients with sizing. -Explained what the procedure entails and the fees to be paid for the surgery and made sure that the patient was aware of scheduling guidelines (surgery deposit, surgery days, the need for pre-operative appointments, final payment, post-operative appointments etc.). -Assisted patients during consultations with questions about pre-operative preparations and post-operative care in order to promote confidence in their medical care. -At the time of scheduling, made clear explanation of the need for a complete physical exam, including lab work, EKG, clearance letter and other pre-operative tests as determined by the surgeon. -Answers all telephone inquiries from patients, their families, or primary care physicians concerning surgery and/or related concerns. -Develops and maintains internal patient database; identifies target patients for mailing and telephone calls. Answered e-mails and requests for information in a timely manner and follows-up with calls and e-mails in case no response is received. -Processes leads (surgical) according to responsibility schedule (when needed). -Assisted in the development and the implementation of marketing development plans for the practice, which includes managing internal and external marketing strategies, staff training, and development of a referral network. -Implements marketing objectives and motivates support staff participation (includes staff training on cosmetic products and procedures, development of marketing materials, and organizing cosmetic seminars for patients and referral sources). -Develops primary care referrals via monthly sales calls, follow-up correspondence, development of educational materials, and staff training. -Helps in coordinating patient seminars, including invitations, presentations, refreshments, and follow-up. -Devised ways to implement marketing campaigns using social media outlets. Show less