Valerie Hastings
Team Leader, Customer Success at Social Pinpoint- Claim this Profile
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English Native or bilingual proficiency
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French Native or bilingual proficiency
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Portuguese Elementary proficiency
Topline Score
Bio
Shannon McPherson
Valerie is a highly intelligent and quick learning individual. She has a strong work ethic and strives to do her best on all cases. She doesn't hesitate to ask questions to further her knowledge if she is unsure, and will always do the best thing for the client's we service. It is a pleasure to work with Valerie on the same team as she is a positive person and is always willing to help. Keep up the great work Valerie!
Shannon McPherson
Valerie is a highly intelligent and quick learning individual. She has a strong work ethic and strives to do her best on all cases. She doesn't hesitate to ask questions to further her knowledge if she is unsure, and will always do the best thing for the client's we service. It is a pleasure to work with Valerie on the same team as she is a positive person and is always willing to help. Keep up the great work Valerie!
Shannon McPherson
Valerie is a highly intelligent and quick learning individual. She has a strong work ethic and strives to do her best on all cases. She doesn't hesitate to ask questions to further her knowledge if she is unsure, and will always do the best thing for the client's we service. It is a pleasure to work with Valerie on the same team as she is a positive person and is always willing to help. Keep up the great work Valerie!
Shannon McPherson
Valerie is a highly intelligent and quick learning individual. She has a strong work ethic and strives to do her best on all cases. She doesn't hesitate to ask questions to further her knowledge if she is unsure, and will always do the best thing for the client's we service. It is a pleasure to work with Valerie on the same team as she is a positive person and is always willing to help. Keep up the great work Valerie!
Experience
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Social Pinpoint
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Australia
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Software Development
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1 - 100 Employee
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Team Leader, Customer Success
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Nov 2022 - Present
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Customer Success Manager
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Mar 2022 - Nov 2022
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Paystone
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Canada
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Financial Services
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100 - 200 Employee
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Customer Support Team Lead
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Dec 2018 - Dec 2021
Managed a team of Technical Customer Support Agents providing support via phone and email for Gift & Loyalty Software with over 2,000 Enterprise & Small Business clients totaling 10,000+ locations. Managed a team of Technical Customer Support Agents providing support via phone and email for Gift & Loyalty Software with over 2,000 Enterprise & Small Business clients totaling 10,000+ locations.
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Manulife
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Canada
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Insurance
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700 & Above Employee
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Titles Inforce Case Coordinator
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Jul 2016 - Dec 2018
Reviewed & processed written requests for Title changes, worked with advisors and clients for any requests requiring follow up or clarification. Reviewed & processed written requests for Title changes, worked with advisors and clients for any requests requiring follow up or clarification.
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Capital One
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United States
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Financial Services
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700 & Above Employee
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Customer Service Representative
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Aug 2013 - Dec 2014
Answered inbound calls for general inquiries about credit card terms and use for multiple portfolios as a dual Customer Service Agent and First Level Escalation Agent. Helped customers to understand statements, billing and payment procedures. Answered inbound calls for general inquiries about credit card terms and use for multiple portfolios as a dual Customer Service Agent and First Level Escalation Agent. Helped customers to understand statements, billing and payment procedures.
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Blackbuck Holdings
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Montreal, Canada Area
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Office Assistant
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Jan 2013 - May 2013
Managed online advertising for multiple real estate properties. Managed online advertising for multiple real estate properties.
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QAMS
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Montreal, Canada Area
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Receptionist & Office Support
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Sep 2011 - Sep 2012
Welcomed visitors in corporate offices with up to 800 employees as well as taking incoming calls, managing boardrooms and organizing catering. Welcomed visitors in corporate offices with up to 800 employees as well as taking incoming calls, managing boardrooms and organizing catering.
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Yellow Shoes
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Montreal, Canada Area
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Sales Associate
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Aug 2010 - Sep 2011
Helped an abundant clientele. Resolved unpleasant situations, ex; exchanges / refunds, manufacturing defects, dissatisfied customers. Helped an abundant clientele. Resolved unpleasant situations, ex; exchanges / refunds, manufacturing defects, dissatisfied customers.
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Education
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2014 -
Concordia University
Anthropology
Community
