Luxury Travel Associate

• May 2023 - Present

Key Account Specialist

• Feb 2023 - Apr 2023

- Manages 300 of Sunbit’s highest revenue-earning accounts to build long-term relationships and achieve optimal client success- Nurtured and closed 800 new business pursuits in 1.5 years at Sunbit- Facilitates seamless onboarding and implementation of Sunbit for clients across several healthcare verticals - Collaborates with client leadership to develop and execute Sunbit utilization strategies, inclusive of operations, marketing, and communications planning- Serves as product expert and steward of “buy now, pay later” financial technology as a means to engage customers and amplify business growth- Proficiency in Salesforce, Tableau, Excel, PowerPoint, Outreach, Zoom Show less

Account Specialist

• Jun 2022 - Feb 2023

• Engages with partners in essential industries to help them strategize, grow their business, and help more customers with buy now, pay later financial technology.• Trains and helps to onboard new accounts and maintains relationships to promote product usage and meet growth goals. Delivers outstanding and professional customer service.• Manages projects to improve business operations and preforms data analysis to complete ad hoc reporting for stakeholders. Experience with healthcare - dental, optical, veterinary, and other medical professionals. Show less

Operations Specialist

• Nov 2021 - Jun 2022

Quality Control Analyst

• Apr 2019 - Nov 2021

• Works in all stages of SaaS life cycle to optimize clients’ digital presence and software implementation through quality control. • Conducts routine audits, performs ad hoc analysis, and reports findings to internal teams on the user experience. • Researches, develops, and manages global projects to help clients meet consumer needs. Helps to develop, improve, and implement standard operating procedures through technical writing. • Experience with HTML, CSS, Airtable, WordPress. Basic skills in the use of Excel, SQL, Google Analytics, Cloudflare, Tableau. Show less

Customer Experience Associate

• Jul 2018 - Jan 2019

• Robust sales skills in an ecommerce & retail environment. Expert knowledge of gemstones, metals, and the sustainable product design. • Engages with customers, solves problems, creates lasting positive experiences with each customer interaction. • Excellent professional verbal and written communication, while consistently maintaining high attention to detail through in-person appointments, phone calls, and online live chat. • Expert in time management skills, collaboration, accountability. Proficiency with CRM systems, NetSuite, Slack, Google Suite. Show less

Receptionist

• Mar 2018 - Jul 2018

First point of contact for Flatirons Subaru car dealership. Provides administrative support across the organization, handles the flow of customers, and provides excellent customer service. Responsible for the customer experience and providing correct information through each department. Other responsibilities include event planning, general clerical duties, and some project management. Demonstrates expert skills in organization, multitasking, communication, and time management. First point of contact for Flatirons Subaru car dealership. Provides administrative support across the organization, handles the flow of customers, and provides excellent customer service. Responsible for the customer experience and providing correct information through each department. Other responsibilities include event planning, general clerical duties, and some project management. Demonstrates expert skills in organization, multitasking, communication, and time management.

Intern, Responsible Resource Management

• Jan 2018 - May 2018

Collaboration between Natural Resources LLC and Colorado Law School. Practices responsible resource management by assisting project attorneys with inter-mountain oil and gas regulation research. Includes writing for public website and updating changed laws, and hosting stakeholder meetings between state attorneys. Practices communication towards general public on regulation by reviewing law students' work on environmental regulation. Data-entry for the drafting of new best practices, and identifies and implements outreach activities. Expert in technical & contract writing and proof-reading. Show less

Intern, Food Project Farm

• Aug 2017 - Dec 2017

Sustainable urban agricultural project dedicated to strengthening local food systems in low-income areas. Leads elementary educational programming and trains farm volunteers. Includes manual labor to uphold sustainable practices and grow vegetables/fruit for donation to local food banks. Research conducted on-site with data analysis to determine the demographic population and our allocation of resources. Environmental protection practices include reducing pesticides, diverting waste, and preserving land. Demonstrates creativity and leadership. Responsible for event planning, team management, and project management. Show less

Community Assistant

• Feb 2016 - May 2017

Leasing & marketing consultant and residential assistant for one of America’s largest student housing complexes. Give prospect tours, marketing on social media and through community outreach, administrative and office duties. Event planning for housing fairs and resident involvement. Close sales and develop contacts and leases for rental units. Reports to property manager. Marketing, contract writing, community outreach, social media, administration. Leasing & marketing consultant and residential assistant for one of America’s largest student housing complexes. Give prospect tours, marketing on social media and through community outreach, administrative and office duties. Event planning for housing fairs and resident involvement. Close sales and develop contacts and leases for rental units. Reports to property manager. Marketing, contract writing, community outreach, social media, administration.

Keyholder & Sales Associate

• Aug 2015 - Feb 2016

Working as a sales associate with managerial responsibilities. Key holder, open and close store, on-call outside of scheduled hours, project/event management, interviewing, train new employees, meet with office manager every week to discuss and implement new ideas and strategies. “Eyes and ears” of the store. Small commercial business. Customer service, creativity, and managerial experience. Working as a sales associate with managerial responsibilities. Key holder, open and close store, on-call outside of scheduled hours, project/event management, interviewing, train new employees, meet with office manager every week to discuss and implement new ideas and strategies. “Eyes and ears” of the store. Small commercial business. Customer service, creativity, and managerial experience.