Experience

Rikard & Neal CPAs, PLLC

• United States
• Accounting
• 1 - 100 Employee

• Office Manager

  • Aug 2022 - Present



The University of Memphis

• United States
• Higher Education
• 700 & Above Employee

• Registrar & Assistant to the Chair

  • Jan 2019 - Apr 2022

  • Effectively managed department's approved curriculum and maintenance of course schedules.• Managed teaching schedules for 56 faculty members and 25-30 Graduate Assistants each semester.• Investigated student requests for enrollment into Global permitted classes and followed up with students and Academic Advisors of outcome.• Ensured integrity, accuracy, and confidentiality of academic records of current and former students in compliance with FERPA regulations. • Effectively managed department's approved curriculum and maintenance of course schedules.• Managed teaching schedules for 56 faculty members and 25-30 Graduate Assistants each semester.• Investigated student requests for enrollment into Global permitted classes and followed up with students and Academic Advisors of outcome.• Ensured integrity, accuracy, and confidentiality of academic records of current and former students in compliance with FERPA regulations.



Christian Brothers University

• United States
• Higher Education
• 300 - 400 Employee

• Administrative Assistant To The President

  • Nov 2017 - Dec 2018

  • First point of contact, answering multi-line phone system, managing and routing over 50 calls per day, delivering messages to staff and greeting visitors.• Executed record filing system to improve document organization, management and confidentiality.• Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.• Interacted with vendors to purchase and set up equipment, services.• Transcribed meeting minutes to provide historical account of actions and measure progress against strategic plans of Board of Trustees.



Diversified Trust

• United States
• Financial Services
• 1 - 100 Employee

• Office Manager

  • Aug 2011 - Aug 2017

  • Managed office operations while scheduling appointments for department managers.• Served as key point of contact for vendors, clients and external consultants.• Conducted quarterly training sessions regarding annual employee review processes.• While maintaining client confidentiality, was responsible for internal and external correspondence.• Supervised clerical and administrative staff.• Coordinated special projects and offsite client events. • Managed office operations while scheduling appointments for department managers.• Served as key point of contact for vendors, clients and external consultants.• Conducted quarterly training sessions regarding annual employee review processes.• While maintaining client confidentiality, was responsible for internal and external correspondence.• Supervised clerical and administrative staff.• Coordinated special projects and offsite client events.



Germantown United Methodist Church

• United States
• Religious Institutions
• 1 - 100 Employee

• Administrative Assistant to COO & Missions

  • Jun 2007 - Jul 2011

  • Performed variety of administrative and operational tasks in support of day-to-day operations of office while assisting various groups, members and visitors.• Responsible for event registrations and volunteer databases.• Coordinated with Minister of Missions to schedule, train and supervise volunteers for Stop Hunger Now, international hunger relief agency.• Proofread all documents and articles before going to press.• Assisted program staff with scheduling meetings, briefings and mission initiatives.



Athens Paper

• United States
• Paper & Forest Products
• 1 - 100 Employee

• Outside Sales Representative

  • Mar 2000 - Apr 2007

  While working for competitor, was recruited by owner of Athens Paper to join their sales team.• Partnered successfully with International Paper to increase sales 15-25% each year.• Established new accounts through cold calling, personal visits to potential customers.• Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.• Created strategic brand building events to promote current product portfolio.• Collaborated with vendor representatives and customers to set up optimal delivery schedules to design firms or printing companies.• Visited customer locations to evaluate requirements, demonstrate paper product offerings and propose strategic solutions.• Organized and maintained expansive paper sample room.