Valerie Boggs, CPP/SHRM-CP/PHR
Manager, Payroll & HRIS Technology Services at OperationsInc- Claim this Profile
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Spanish Elementary proficiency
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Portuguese Limited working proficiency
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English Native or bilingual proficiency
Topline Score
Bio
Credentials
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Professional in Human Resources (PHR®)
HR Certification Institute - HRCIDec, 2012- Nov, 2024 -
SHRM - Certified Professional (SHRM-CP)
SHRMJul, 2015- Nov, 2024 -
Certified Payroll Professional (CPP)
American Payroll AssociationMay, 2014- Nov, 2024
Experience
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OperationsInc
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United States
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Human Resources Services
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100 - 200 Employee
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Manager, Payroll & HRIS Technology Services
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Apr 2021 - Present
OperationsInc provides scalable, reliable People Strategy, Human Resources, Payroll, Recruiting, and Training services. While there are many providers who offer platforms and tools to help manage HR and Payroll, our business is our people. Our HR consultants work as or alongside our clients’ teams to meet the unique needs of each business. Since 2001, our team of more than 150 HR and payroll experts has served more than 1,800 companies in more than 70 industries.Review, respond, and resolve client issues related to billing, budget, work product, timeline, and other inquiries. Provide exceptional customer service to deliver a dynamic client experience.Conducted internal client quality checks reviewing OI support and identifying areas of concern and improvement. Mentor junior payroll support team, leading, and directing various projects and HR functions.Review and audit tax returns and W-2’s. Create custom reports as needed for clients.Research and respond to tax notices. Assist in implementations of new products for clients. Conduct payroll procedural audits to identify areas of opportunity to streamline processes and increase productivity.On-board new clients and conduct new hire onboarding training sessions.
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Payroll & HRIS Technology Specialist
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Dec 2020 - Apr 2021
Identify and recommend process improvements such as training, customization, automation, and enhancements to maximize value and efficiency of our client’s HRIS/Payroll platform.Build and maintain client relationships in a customer centric environment.Successfully manage several projects and/or clients simultaneously in a highly organized manner.Prioritize meeting client deliverables and deadlines.Proficiency in Excel, including creating formulas, Pivot Tables, and the use of VLOOKUP. Attention to detail, comfort with numbers, problem solving ability and the ability to operate in a highly confidential setting. Experience with quarterly/annual tax reconciliations with the ability to troubleshoot issues resulting in root cause analysis.Create and document standard payroll processing procedures.Ability to work in a virtual team environment or independently, completing tasks accurately and efficiently.Provide payroll compliance support, guidance, and best practices.
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Republic Services
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United States
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Environmental Services
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700 & Above Employee
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Payroll Consultant
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2019 - 2019
Worked on system conversions and implementations related to payroll systems in a high volume environment of 37,000 + associates (multi-state). Analyzed data between payroll systems to look for discrepancies within ADP, Workday, Lawson, and Kronos. Completed complex payroll tasks including, but not limited to, escalations, incentives, commissions, and shift differentials. Assisted processing complex payroll for union employees while adhering to Collective Bargaining Agreements (CBA’s). Assisted with the collection and logging of data from 100+ CBA’s into a master file and creation of standard operating procedures.
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OneDigital
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United States
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Business Consulting and Services
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700 & Above Employee
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Senior Manager, Payroll Services
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2018 - 2019
Managed multi-state payrolls and HRIS components within multiple human capital management platforms. Responsible for independently managing multi-state payroll and related activities including computation of wage and overtime payments, calculating and recording payroll deductions, paycheck advances, bonus runs, commissions, fringe benefit reporting, and separation payments. Audited and maintained timekeeping records for compliance with established standards and state regulations. Manual calculation of time and attendance records with an in depth understanding of state specific wage and hour rules and regulations. Trained employees on policies and procedures related to timekeeping entry and wage and hour compliance requirements. Balanced and controlled earnings and deduction totals, calculated and prepared general ledger entries as needed, evaluated automated system output such as registers and standard reports and resolved any discrepancies. Managed ad-hoc reporting and associated analysis and reconciliation of data. Determined and corrected out-of-balance conditions, gathered payroll data for inclusion in financial statements, researched and prepared special reports for management as needed. Managed payroll changes including benefit deductions and performed necessary audits to ensure accuracy. Served as client representative with various state agencies including setting up of new states and local tax jurisdictions as needed. Prepared documentation for workers compensation audits and worked directly with client outside auditor. Evaluated data, performed analysis and balanced against system generated reports throughout the audit process. Managed complex garnishments by calculating and determining order of priority as well as going through the appropriate employee notification process. Worked on system conversions and implementations related to payroll and time and attendance.
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State of Oklahoma Jobs
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United States
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Government Administration
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1 - 100 Employee
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Human Resources Manager
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2016 - 2018
Assisted administration, program supervisors and employees with personnel matters under the guidelines of the Office of Management Enterprise Services (OMES), Human Capital Management (HCM )and DMHSAS policies and procedures. Advises staff of policy and procedures. Managed human resource programs, which include responsibility for classification, compensation, employee relations, recruitment, placement, transactions, personnel records functions, the Performance Management Process, Drug Testing program, etc. Supervised the maintenance of personnel records; reviews personnel records and reports regarding appointments, classification and salary changes, terminations and employee appraisals all to ascertain compliance with state laws, rules and regulations; prepares various reports and correspondence concerning facility personnel. Provided technical assistance and guidance to facility officers and employees on personnel matters, such as salary changes, promotions, demotions, transfers, reinstatements, appointments, disciplinary, etc. Conducted staff meeting on a regular basis. Prepares reports for administration, DMHSAS and OMES/HCM pertaining to staffing, salaries and classification. Maintained compliance with appropriate policies, procedures, rules, regulations and statutes as required by accrediting and auditing agencies. Complied with ethics rules and regulations and any statutes regarding confidentiality.
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Coreslab Structures
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Canada
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Construction
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300 - 400 Employee
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Human Resources/Payroll Administrator
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2015 - 2016
Created Standard Operating Procedures and training guides for HR/payroll job functions. Advised managers, supervisors, and employees on FMLA, STD, and LTD claims. Prepared STD & LTD claim form, Life Insurance Death claim forms, and tracked FMLA leave. Interpreted and enforced company policies and procedures to managers and employees. Processed weekly employee payroll for 250 exempt, non-exempt, and union associates at three separate locations. Processed cost of living adjustments, taxable fringe benefits, and annual profit sharing distribution. Processed wage garnishments, levies, and child support orders. Implemented new products using ADP Workforce Now including time off accruals, ACA compliance, & benefits modules. Conducted annual open enrollment for health benefits and retirement plans. Processed 401(k) enrollments, withdrawals, and loans. Responded to state unemployment inquiries and represented the company in appeals. Prepared or created ad-hoc reports on weekly, monthly, or quarterly basis utilizing ADP Reporting. Trained, delegated, and oversaw daily duties of the HR Assistant.
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Cedar Creek
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United States
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Wholesale
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100 - 200 Employee
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Human Resources/Payroll Administrator
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2012 - 2014
Provided application support, including Pay eXpert, HRB, ezLM, and Portal, to users which includes instruction, navigation, troubleshooting, maintenance and evaluations to determine solutions and alternatives. Monitored standardization and enforcement of business practices and company policy. Assessed, designed, developed, implemented, and evaluated new processes. (ADDIE) Conducted new hire screening and background checks. Orchestrate new hire process. Responded to employee relations issues such as employee complaints. Represented management in investigating, answering and settling grievances. Conducted various audits including but not limited to 401(k) plans, HRIS database, payroll, and other HR programs. Partnered with employees and managers to communicate various policies, procedures, laws and government regulations. Processed employee payroll for 600+ associates (multi-state) and benefits administration. Oversaw annual open enrollment for benefits for all employees nationwide, as well as tracking benefit updates. Supported or conducted investigations regarding potential misconduct and policy violations. Implemented electronic time off tracking system which updated the company from tracking by pen and paper. Lead and/or contributed to various project management needs as a /representative for projects that impact HRIS systems, multiple systems, processes and/or third party administrators. Kept up with system updates and configurations changes for supported applications. Ensured timely communication of database changes and updates to all concerned parties Proactively troubleshoot system problems/issues and propose timely solutions working with internal and external technical support services for HRIS system and applications problems. Served as Project Manager for system upgrades while coordinating with IT for necessary resources to execute upgrade plan.
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Hyatt Hotels Corporation
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United States
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Hospitality
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700 & Above Employee
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Payroll Trainer
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2011 - 2012
Demonstrated thorough payroll knowledge and acted as Subject Matter Expert (SME). Served as a trainer and facilitator in the delivery of leadership and other employee development skills, team building activities, utilizing classroom training, group discussions, computer based training, supported self-study, side-by-side tutoring. Coached, mentored, and trained a department of 25+ associates. Assisted in writing, presenting, and training new programs. Reviewed, evaluated, and modified existing and proposed programs. Recommended appropriate changes. Provided application support, including ADP Enterprise v 3 & 5, Workforce Management, and Service Now to users which included instruction, navigation, troubleshooting, and maintenance.
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Senior Payroll Agent
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2009 - 2011
Administered 401(k) including but not limited to setting up loans issued, processing refunds, and researching issues.Maintained time & allocation system and conducted pre/post payroll reconciliations. Researched & calculated retro earnings and processed manual checks per HR request.Tested all new software packages before rolling out department/company wide. Recommended changes. Remotely/Virtually processed high volume biweekly payrolls with 80,000 + associates (multi-state).
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First Capital
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Oklahoma City, Oklahoma Area
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Payroll Administrator
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2008 - 2009
Provided application support, including Pay eXpert, HRB, ezLM, and UltiPro to users which includes instruction, navigation, troubleshooting, maintenance and evaluations to determine solutions and alternatives. Processed biweekly payroll for 200+ associates (multi-state). Reconciled 401(k) & Section 125 plans. Assisted with 401(k) annual audit and processed biweekly contributions. Entered all payroll journal entries & assisted accounting department with reconciliations. Processed non-qualified deferred compensation for highly compensated executives. Maintained time & attendance system, PTO balances, and set up garnishments and tax levies. Product implementation of new software packages to and from 3rd party vendors. Assumed responsibility for effectively researching, tracking and resolving tax issues; discuss payroll matters with the appropriate local, state or Federal agency involved.
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SONIC Drive-In
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United States
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Restaurants
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700 & Above Employee
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Payroll Specialist
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2007 - 2008
Assisted with processing high volume biweekly payroll for more than 700 locations and 65,000+ associates. Assisted with sorting, mailing & filing check information, printing & distributing W-2’s for all employees. Entered payroll & personnel information into HRIS system. Analyzed reports of new hire & associate changes. Customer service handling phone calls from field personnel including former & current managers and associates. Assisted with processing high volume biweekly payroll for more than 700 locations and 65,000+ associates. Assisted with sorting, mailing & filing check information, printing & distributing W-2’s for all employees. Entered payroll & personnel information into HRIS system. Analyzed reports of new hire & associate changes. Customer service handling phone calls from field personnel including former & current managers and associates.
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Danny's Family Companies
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Retail
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1 - 100 Employee
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Payroll Manager
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2005 - 2008
Managed payroll functions for over a dozen business entities by aligning associate strategies with operational strategies and service initiatives to meet business objectives. Supervised implementation of new software packages to and from 3rd party vendors. Processed weekly payroll for 1200+ associates (multi-state) and biweekly payroll for 200+ restaurant/night club associates (Barcelona, Sutra Sushi, and La Rouge) using ADP P/C Payroll for Windows, Pay eXpert, and report writing with ReportSmith. Prepared W-2c’s when necessary. Filed Unclaimed Property with the state. Prepared detailed labor reports for general managers & store managers using Excel. Administered company’s 401(k) plan including but not limited to coordinating employee enrollment, processing employee deferral changes, plan contributions, and responding to employee inquiries. Maintained employee information including: entering new hires, terminations, status changes, employment verifications, wage garnishments, tax levies and keeping accurate records of all employee documentation. Trained all levels of management in proper completion and retention of Form I-9.
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Big O Tires- Canada
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Motor Vehicle Manufacturing
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1 - 100 Employee
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Customer Service Representative/Payroll Processor
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1998 - 2007
Provided courteous customer service by greeting customers and answering multi line phones while training new customer service personnel. Input inventory items, place orders for office supplies and customer products using computer data entry (10 key skills). Processed payroll for 25+ associates. Reconciled and prepared employee payroll and accrued benefit time. Reviewed system generated reports for errors and discrepancies. Responsible for accounting procedures including: paying Federal and State weekly payroll taxes, preparing and completing nightly bank deposits, and applying payments to account receivable.
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Education
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2014 - 2015
University of Phoenix
Bachelor's Degree, Management, GPA 3.9
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