Partnership Director

• Jul 2022 - Present

Director Of Client Services

• Oct 2020 - Jul 2022

I focus on customer service by streamlining client retention and relationship management. As the main point of contact for our clients, I assist with all service inquiries, create project management processes, perform quarterly and renewal meetings, and act as an extension of the Human Resources department. In addition, I assist with staffing, training and development within the company. I focus on customer service by streamlining client retention and relationship management. As the main point of contact for our clients, I assist with all service inquiries, create project management processes, perform quarterly and renewal meetings, and act as an extension of the Human Resources department. In addition, I assist with staffing, training and development within the company.

Director of Account Management

• Jan 2017 - Oct 2020

Led the account management team as well as built relationships with new and existing clients. Worked closely with clients to identify their needs. Developed strategies to grow client base and ensure that the team is providing quality, cost-effective services.

Client Services Specialist

• Jun 2014 - Jan 2017

Student Success Specialist

• Aug 2013 - Jun 2014

I performed several duties in recruitment and enrollment to support the university's student academic services. I assisted with advising students on career interests. Additionally, I took charge of interviewing candidates, responding to students' concerns and queries about financial aid, and planning student events. I assisted students with degree audits and managed a team of student mentors. I performed several duties in recruitment and enrollment to support the university's student academic services. I assisted with advising students on career interests. Additionally, I took charge of interviewing candidates, responding to students' concerns and queries about financial aid, and planning student events. I assisted students with degree audits and managed a team of student mentors.

Provider Relations Associate

• Mar 2013 - Aug 2013

My role established relationships with healthcare providers. I gathered, reviewed, and verified pertinent patient information and responded to provider requests regarding policies, rates, referrals, and eligibility. I collaborated on special projects requested by upper management to achieve defined goals and revenue targets My role established relationships with healthcare providers. I gathered, reviewed, and verified pertinent patient information and responded to provider requests regarding policies, rates, referrals, and eligibility. I collaborated on special projects requested by upper management to achieve defined goals and revenue targets

Staff Assistant

• Apr 2009 - Jul 2012