Experience

Deel

• United States
• Human Resources Services
• 700 & Above Employee

• Customer Success Manager Americas

  • Oct 2022 - Present



Sofka Technologies

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Success Lead Latam

  • Jun 2021 - Oct 2022

  Team Manager for Customer Success Specialists. Problem solving for clients, client retention, client upsells. Training, supervision, and team development. Maintain and improve relationships with clients to build long-lasting, loyal clientele Team Manager for Customer Success Specialists. Problem solving for clients, client retention, client upsells. Training, supervision, and team development. Maintain and improve relationships with clients to build long-lasting, loyal clientele



Doctoralia Colombia

• Colombia
• Technology, Information and Internet
• 1 - 100 Employee

• Senior Churn Specialist

  • Sep 2020 - Jun 2021

  Team leader for churn cases, payments, billings and renovation. Problem solutions for clients, notification of progresses and regressions. Training, supervision and team development.

• Customer Success Specialist Retention & Payment Error

  • Mar 2020 - Sep 2020

  Head of retention, payments and billing. Strategies generation for the company’s positive balance each month. Increase retention rates having achieved a percentage of at least -8.9% (in monthly losses) to a percentage of -1.5% (in monthly losses).

• Customer Success Specialist

  • Aug 2019 - Mar 2020

  Post-Sales Customer Support face-to-face and remotely to create and strengthen relationships. Creation of personalized experiences and constant training for clients in the usage of SAAS tools. Social Media management guidance for clients.

• Sales Executive

  • Jul 2019 - Aug 2019

  Cold calls and visits to potential clients to establish commercial agreements. Activities conduction to create strategies to achieve optimal results.



Safesst

• Colombia
• Business Consulting and Services

• Sales Executive

  • Feb 2019 - Jul 2019

  Development of strategies to open to new markets. Customer Support. Support for post-sales processes and referral systems. Sales reports to guarantee the company’s goal achievements. Elaboration of acts to kickstart upcoming projects. Cold calls and visits to potential clients to establish commercial agreements. Train new Sales Executive teams. Development of strategies to open to new markets. Customer Support. Support for post-sales processes and referral systems. Sales reports to guarantee the company’s goal achievements. Elaboration of acts to kickstart upcoming projects. Cold calls and visits to potential clients to establish commercial agreements. Train new Sales Executive teams.



Cogavales S.AS.

• Bogotá D.C., Colombia

• Sales Executive

  • May 2018 - Feb 2019

  Design, drafting and commercialization of communications and marketing content. Creation of commercial proposals for the company’s clients. Visit clients to establish commercial agreements. Strategic liaisons. Face-to-face and phone call follow up procedures with clients. Tracing of SECOP I y SECOP II. Design, drafting and commercialization of communications and marketing content. Creation of commercial proposals for the company’s clients. Visit clients to establish commercial agreements. Strategic liaisons. Face-to-face and phone call follow up procedures with clients. Tracing of SECOP I y SECOP II.