Experience

LILEE Systems

• United States
• Information Technology & Services
• 1 - 100 Employee

• Technical Project Manager

  • Aug 2022 - Present

  San Francisco Bay Area - Serve as the primary point of contact for customers, ensuring their success and satisfaction with our products and services. - Successfully negotiated vendor contracts, securing a substantial 30% reduction in the original price, resulting in significant cost savings for the company. - Collaborate closely with cross-functional teams, including engineering, sales, and marketing, to ensure seamless project delivery and exceed customer expectations. - Develop and maintain strong… Show more - Serve as the primary point of contact for customers, ensuring their success and satisfaction with our products and services. - Successfully negotiated vendor contracts, securing a substantial 30% reduction in the original price, resulting in significant cost savings for the company. - Collaborate closely with cross-functional teams, including engineering, sales, and marketing, to ensure seamless project delivery and exceed customer expectations. - Develop and maintain strong relationships with key stakeholders, fostering long-term partnerships and driving customer loyalty. - Proactively identify opportunities to enhance customer experience, driving continuous improvement initiatives to optimize processes and deliver sustainable solutions. Show less



Calaton Systems

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Project Manager

  • Aug 2020 - Aug 2022

  San Francisco Bay Area - Managed multiple complex software development projects using Kanban and Jira, while working remotely with teams spread across different time zones and world locations. Ensured successful on-time completion of all deadlines. - Spearheaded a project where an existing bibliographic system was transformed into a SaaS platform with 4 microservices, delivering a highly scalable and flexible solution within budget. Resulted in the client being able to scale their business two times. -… Show more - Managed multiple complex software development projects using Kanban and Jira, while working remotely with teams spread across different time zones and world locations. Ensured successful on-time completion of all deadlines. - Spearheaded a project where an existing bibliographic system was transformed into a SaaS platform with 4 microservices, delivering a highly scalable and flexible solution within budget. Resulted in the client being able to scale their business two times. - Developed a training program for newly hired college graduates, helping them to understand their roles and responsibilities quickly. - Created workflow structures, documents, and guidelines for three assigned projects, reducing onboarding and support efforts by 80%. Created comprehensive documentation in Confluence from the start of the project. Show less



CFT

• IT Services and IT Consulting
• 700 & Above Employee

• Senior Technical Customer Success Manager

  • Dec 2012 - Jul 2017

  Russia - Pioneered the primary cross-department CRM system revamp. Managed development and testing process. Reduced budget on development by 65% by optimizing the planning and QA processes - Responded to assistance requests from users of high-loaded processing center systems. Identified issues and implemented appropriate solutions to deliver quick and effective remediation - Developed programs to expand competencies among employees and reduce knowledge gaps. Decreased average response… Show more - Pioneered the primary cross-department CRM system revamp. Managed development and testing process. Reduced budget on development by 65% by optimizing the planning and QA processes - Responded to assistance requests from users of high-loaded processing center systems. Identified issues and implemented appropriate solutions to deliver quick and effective remediation - Developed programs to expand competencies among employees and reduce knowledge gaps. Decreased average response time by 20% in the customer support department - Created and optimized sophisticated queries on SQL to provide custom reports for the users - Created a training team to enhance the onboarding and training of new QA engineers from scratch

• Software Quality Assurance Engineer

  • Jul 2011 - Dec 2012

  Russia - Saved over 25% of the time on regression testing by developing auto-tests on Selenium - Performed product inspections and reported results detailing errors, failures, and non-conformance - Developed programs to expand competencies among employees and reduce knowledge gaps. Decreased average response time by 20% in the customer support department