Experience

Uplift Education

• United States
• Education Administration Programs
• 700 & Above Employee

• PEIMS Coordinador

  • Apr 2022 - Present



Medical City Healthcare

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Document Control Specialist

  • Sep 2016 - Apr 2022

  Kept electronic content legal, secure and accessible for relevant internaland external parties.Assisted end users with resolving electronic content access issues whilemaintaining security standards.Monitored activities to assess compliance with records policies anddocument management regulations.Completed documents and work requests according to companystandards.Kept documents moving in proper flow by applying strongorganizational, planning and multitasking abilities.Set up, optimized and enforced consistent document managementpolicies.Identified department and user document management requirementsby conducting in-depth needs assessments.Verified accuracy and integrity of supplied data against establishedstandards.Created and edited documents, mail merges and graphics using diverseprograms.Filed accurate weekly, monthly, quarterly regulatory paperwork andmaintained organization to support smooth audit processes.Filled out and stored transmittal logs for permanent records. Set up documents for individual projects based on specifications.Improved customer satisfaction by finding creative solutions toproblems.Recognized by management for providing exceptional customerservice.Worked closely with team members to deliver project requirements,develop solutions and meet deadlines.Improved operations by working with team members and customers tofind workable solutions.



Arbor Contract Carpet

• United States
• Wholesale Building Materials
• 1 - 100 Employee

• Customer Service Representative I

  • May 2015 - Nov 2015

  Arranged special accommodations for guests to maintain optimalsatisfaction.Maintained accurate bookkeeping of important files, ran reports anddelivered updates on occupancy and revenues to supervisor.Processed and prepared memos, correspondence, travel vouchers andother documents, routing them to appropriate personnel.Drafted and maintained incident reports, daily activity logs and otherdocuments requested by management.Transmitted information or documents to customers, using computer,mail or facsimile machine.Answered phones, responded to customer inquiries and transferredcalls to appropriate staff members.Handled payment processing duties and provided customers withreceipts and proper bills and change.Balanced accounts and conducted nightly audits to keep bookkeepingcurrent.Responded to inquiries and room requests made online, by phone oremail.Prepared daily shift close reports and balanced cash register toaccurately reflect all transactions.Met with customers to offer assistance with selecting merchandise,finding accessories and completing purchases.Mentored new employees on customer service, money handling andorganizing strategies to maximize performance, productivity and teamsuccess.Answered incoming telephone calls to provide information aboutproducts, services, store hours, policies and promotions.Retained product, service and company policy knowledge to serve asresource for both coworkers and customers.Maintained knowledge of current promotions, exchange guidelines,payment policies and security practices.Arranged new merchandise with signage and appealing displays toencourage customer sales and move overstock items.Built and maintained effective relationships with peers and uppermanagement to drive team success toward common sales, service andoperational goals.Offered product and service consultations and employed upsellingtechniques.Trained all new sales employees on effective sales, service andoperational strategies



Vladislav L. Yeganov M.D.

• Medical Assistant / Medical Administrative Assistant

  • Jan 2014 - May 2015

  Answered phone calls to provide assistance, information and medicalpersonnel access to maximize office efficiency.Compiled physical and digital documents, charts and reports to meetbusiness and patient need.Updated group medical records and technical library to supportsmooth office operations.Prepared and sent financial statements to support bookkeepingfunctions.Supported administrative and healthcare staff, providing orderfulfillment and inventory management services to ease operations.Scheduled and confirmed patient appointments for diagnostic, surgicaland consultation services.Addressed, documented and responded to incoming correspondencesto address client queries.Maintained and organized master Resident Index and information filesin master database.Reached out to patients to obtain payments and clear outstandingbalances.Coordinated admission processes and prepared medical records andagreement packets.Communicated with patients via phone, email and in person to obtainpayments on outstanding accounts or accounts requiring deductibles orco-pays.Oversaw collection of admission, billing and processing documents tomeet organizational expectations.Managed physician calendar, including scheduling patientappointments and procedures.Reached out to patients day before scheduled appointments to confirmtimes and instructions.Scheduled patient appointments, accounting for physician availabilityand optimal patient loads. Updated patient accounts and information daily.Managed medical practice administrative needs to provide patientsatisfaction.Employed online tracking systems to manage medical supplyinventory, insurance records, patient charts and company files.Completed registration quickly and cordially for all new patients.



Gallery Motor Cars

• Receptionist/ Sales Associate

  • Sep 2011 - Sep 2012

  Arranged special accommodations for guests to maintain optimalsatisfaction.Maintained accurate bookkeeping of important files, ran reports anddelivered updates on occupancy and revenues to supervisor.Processed and prepared memos, correspondence, travel vouchers andother documents, routing them to appropriate personnel.Drafted and maintained incident reports, daily activity logs and otherdocuments requested by management.Transmitted information or documents to customers, using computer,mail or facsimile machine.Answered phones, responded to customer inquiries and transferredcalls to appropriate staff members.Handled payment processing duties and provided customers withreceipts and proper bills and change.Balanced accounts and conducted nightly audits to keep bookkeepingcurrent.Responded to inquiries and room requests made online, by phone oremail.Prepared daily shift close reports and balanced cash register toaccurately reflect all transactions.Met with customers to offer assistance with selecting merchandise,finding accessories and completing purchases.Mentored new employees on customer service, money handling andorganizing strategies to maximize performance, productivity and teamsuccess.Answered incoming telephone calls to provide information aboutproducts, services, store hours, policies and promotions.Retained product, service and company policy knowledge to serve asresource for both coworkers and customers.Maintained knowledge of current promotions, exchange guidelines,payment policies and security practices.Arranged new merchandise with signage and appealing displays toencourage customer sales and move overstock items.Built and maintained effective relationships with peers and uppermanagement to drive team success toward common sales, service andoperational goals.Offered product and service consultations and employed upsellingtechniques.



Peremyd Healthcare

• Medical Practices

• Medical Assistant / Medical Administrative Assistant

  • Apr 2011 - Sep 2011

  Conducted patient intake interviews to collect medical information andinsurance details.Answered phone calls to provide assistance, information and medicalpersonnel access to maximize office efficiency.Prepared and sent financial statements to support bookkeepingfunctions. Scheduled and confirmed patient appointments. Updated patient accounts and information daily.Communicated with patients via phone, email and in person to obtainpayments on outstanding accounts or accounts requiring deductibles orco-pays.Cooperated with Medicare, Medicaid and private insurance providersto resolve billing issues.Conducted medical research to facilitate ongoing cases and legalinvestigations into issues such as personal injury and workman'scompensation; compile literature to support expert testimony.Confirmed patient information, collected copays and verified insurance.Managed physician calendar, including scheduling patientappointments and procedures.Coordinated admission processes and prepared medical records andagreement packets.Scheduled patient appointments, accounting for physician availabilityand optimal patient loads.Reached out to patients to obtain payments and clear outstandingbalances.Oversaw collection of admission, billing and processing documents tomeet organizational expectations.Cooperated with Medicare, Medicaid and private insurance providersto establish relationships and resolve billing issues.