Operations Coordinator

• Sep 2022 - Present

- Support with the daily operations, including but not limited to prioritizing activities, staffing and day-to-day problem solving. - Review and validate the electronic identification process as part of a very robust operation process to ensure the fulfillment of the country’s regulations. - Liaise with different teams and information provision. - Liaise with multiple external stakeholders, including customers, suppliers, financial entities.- Identify opportunities for improving internal processes and procedures. Show less

Customer Support Analyst

• Nov 2021 - Sep 2022

Co-Founder

• Jan 2018 - Oct 2021

Key Account Manager

• Jul 2018 - Oct 2019

• Coordinate the content marketing plan, to offer a one-stop shop for strategy, production and native distribution. • Produce editorial, graphic, video and audio content to be distributed on thousands of online publishers following each client needs. • Coordinate the working teams, being the link between the clients and the production department (editorial, audiovisual and finance). • Continuously follow up of new business opportunities and market trends. • Prepare documents for clients and management system (insights, strategy results, sales presentations). Show less

Sales Support Lead (Latam Region)

• Apr 2013 - Feb 2018

° Transform clients’ needs in opportunities to the company.° Monitor won accounts; follow up on pending payments and maintain good relations with customers.° Evaluate budgets generated for different offers. ° Identify and evaluate the pricing strategy to follow on opportunities.° Plan, develop, control and monitor the creation of proposals in the region, independent of the solutions suggested– Electoral, Civil Registry, Public Safety and Public Transportation.° Coordinate the work teams, being the sales’ link with the department of Delivery, Product Legal and Finance at all the assigned opportunities.° Identify risks associate to each opportunity. Ensure that the deliverable comply with the specifications and expectations of customers.° Continuously follow up new business opportunities in the region.° Analyze market trends.° Plan and implement Demonstrations / Pilot to Clients.° Coordinate and define activities with potential partners during the phase of pre-sale.° Coordinate legal agreements that apply to each opportunity.° Direct report to the Regions’ Presidents. Show less

Account Senior Consultant (ARCA Region)

• Mar 2011 - Apr 2013

Sales ARCA

Delivery Engineer (Global)

• Nov 2008 - Feb 2011

° Participate in the preparation of proposals in different languages mainly Spanish, English and French.Among the most important proposals are the following: Bolivia, Benin, Brazil, London, Madagascar, Mali, Zambia, Uganda, Kenya.° Control of the training and recruitment process of field operators for electoral projects – Venezuela Elections: Regional 2008, Referendum 2009, Parliamentary 2010.Coordinate and monitor the staff activities report for electoral projects – Venezuela Elections: Regional 2008, Referendum 2009 and Parliamentary 2010.° Prepare daily reports of attendance and recruitment at national level for electoral projects – Venezuela Elections: Regional 2008, Referendum 2009 and Parliamentary 2010.° Coordinate logistics activities required in pre- and post-election audit. ° Coordinate the distribution and withdrawal of equipment for operations (manuals, protocols, training materials, cellular). ° Develop the tools to control field operations. Monitor the closure activities of the projects, such as checking collection of purchase orders, check payments to contractors and hired personnel, evaluation of the recruitment processes, among others.° Train and supervise the Technical Support staff for Biometric Voter Registration Project of Bolivia, in the United States.° Control of the reception, preparation and distribution of Ballot Boxes – Philipines Elections 2010. ° Estimated and haire the Ballot Boxes’ Warehouse staff - Philipines Elections 2010. ° Document the processes related to the performance area in each project. Show less

Product Consultant (US Elections Department)

• Nov 2007 - Nov 2008

° Coordinate and review the documents associate to the products to certify. This documentation was conducted in English and leading a multidisciplinary team.° Generate the documents related to working process “Trusted Build”. This documentation was conducted in English and leading a multidisciplinary team.° Recreate workflows of products to be certified, in controlled environments, to corroborate its optimum performance.