Technical Support Specialist for Financial Market IT Software Applications

• Jul 2012 - Present

Application Support, Application Management and Maintenance

• Mar 2011 - Jul 2012

Cliente: Edison S.p.a. (Milano): attività di supporto applicativo . Il software utilizzato dall’azienda cliente è dedicato alla fatturazione del segmento large market (sistema di billing & invoicing) del settore energia e gas. - Application Support, Application Management: Gestione risoluzione dei problemi tecnici segnalati dagli utenti durante l'utilizzo del software. - Application Maintenance & Development: creazione di procedure e maschere con PL-SQL Oracle ed Oracle Forms. implementazione delle procedure esistenti e rilasci di nuove funzionalità e maschere. - Application Delivery software: attività di testing prerilascio svolto in ambiente dedicato; predisposizione della documentazione e del materiale da rilasciare in ambiente di produzione. Skills: suite MS office, PL/SQL, Toad, Oracle 10g, Oracle Forms, DOS (batch) Show less

Software tester

• Apr 2010 - Dec 2010

I was part of the testing software group who managed all the tests raleted to the billing and invoicing software, developed by Altran. Our commitments and attention were focused on Sorgenia Spa, a gas & energy company leader in its sector.At each release of correctives and updates of the software, released by the IT developing department, we were engaged in several tests to assure the correct functionality of all the parts.Skills : XML, Oracle PL/SQL, Oracle 10g, Toad, MS Excel Office, Mantis ticketing system Show less

Service Desk, Service Manager, Help desk

• Jan 2008 - Mar 2010

I was part of the Service Desk at Sorgenia Spa; my role was listening and help internal customers, of the Customer Operation department , for any kind of problem or bug raised on their billing software. Altran as a vendor, sold to Sorgenia a specific billing software for the Gas service, dedicated to a wide range of large clients, and a separated billing system dedicated to the energy and gas services for retail. Main activities:- problem solving- technical and functional analisys- data monitoring using tools- update data on Oracle data base using tools- support on site and remote support - ticketing system for bug tracing- constant dialog with IT departmentSkills : Oracle 10g, oracle forms, Oracle pl/sql, siebel, Toad, XML, MS Office, Unix Show less

Technical support, consultant IT

• Aug 2009 - Dec 2009

Internship carried out at Fastweb as a Technical Support Specialist in the billing area. The main activity was monitoring the billing system. I was also involved in managing of life cycle of bugs reported by internal customers. Is was a great experience because I discovered the awesome Unix world and the pretty SQL language. I learnt also what does it mean working in a big company as Fastweb, where every process is so structured and organized, and where each employee has a specific role, and I learnt the basics of Linux system administration Skills: Unix (server Linux/Sun OS Solaris), Unix shell scripting; Oracle 10g, Oracle PL/SQL, Toad. Windows XP. Show less

Web Developer

• Jan 2003 - Dec 2009

Web developer freelance. I learnt html , dhtml, css syntax, the principles of web accesibility and of the informations architecture. I spent a lot of time studying how to collect informations about my clients, how to organize them and how to put them on a web site in the best way. The best part of my work was discuss toghether with my clients how to show their business into a web page and offer to them ideas and images that could pick up their main essence. Web developer freelance. I learnt html , dhtml, css syntax, the principles of web accesibility and of the informations architecture. I spent a lot of time studying how to collect informations about my clients, how to organize them and how to put them on a web site in the best way. The best part of my work was discuss toghether with my clients how to show their business into a web page and offer to them ideas and images that could pick up their main essence.

Office Employee

• Jan 2006 - Jan 2007

I helped the team to simplify the administrative procedures and to make them more efficient using some custom made software developed by myself (I used Microsoft Access). I also developed the first version of the web site of the company. This kind of collaboration was a great moment for me because I used my creativity and my curiosity to help friends and to make something of new and useful. Skills: HTML, CSS, Javascript, MS Office Access, Excel, Word, Microsoft Visual Basic for application, Windows XP, MacOS Show less

Correspondent, Journalist

• Nov 2003 - Dec 2006

I was a correspondent, a columnist, for the editor "Edagricole - Il Sole 24 ore". I went to several italian Agricoltural meetings and wrote about news, facts, companies. My writings were published in monthly and weekly magazines such as “Colture protette”, “Frutticoltura”, “Terra e Vita”, “Ortofrutta italiana”. This was and occasional collaboration that helped me to learn how to collect informations, how to wrote about them and it taught me to be accurate, creative, curious. I was a correspondent, a columnist, for the editor "Edagricole - Il Sole 24 ore". I went to several italian Agricoltural meetings and wrote about news, facts, companies. My writings were published in monthly and weekly magazines such as “Colture protette”, “Frutticoltura”, “Terra e Vita”, “Ortofrutta italiana”. This was and occasional collaboration that helped me to learn how to collect informations, how to wrote about them and it taught me to be accurate, creative, curious.

Junior web developer

• Feb 2004 - Jul 2004

After several months working as a web developer freelance, during which I learnt the basics of html , dhtml and css syntax and the foundamentals of web accesibility and web design, I started my careers in the professional web development in MIT Innovation, a small company focused on web portals and on companies web sites. Skills: HTML, Javascript, Linux, CSS, MS Office suite After several months working as a web developer freelance, during which I learnt the basics of html , dhtml and css syntax and the foundamentals of web accesibility and web design, I started my careers in the professional web development in MIT Innovation, a small company focused on web portals and on companies web sites. Skills: HTML, Javascript, Linux, CSS, MS Office suite

Office Employee

• Jul 1995 - Dec 1995

General accounting, first note, accounts payable, invoice control. The role taught to me to be accurate, to be on time and to pay attention on processes of control. I learnt the basics of the administrative employee activities and the basics of the quality management and the quality control. General accounting, first note, accounts payable, invoice control. The role taught to me to be accurate, to be on time and to pay attention on processes of control. I learnt the basics of the administrative employee activities and the basics of the quality management and the quality control.