Valentina Ricciardi
Customer Support Agent at PhantomBuster- Claim this Profile
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Italiano Native or bilingual proficiency
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Inglese Full professional proficiency
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Spagnolo Limited working proficiency
Topline Score
Bio
Liz Pastor
I had the pleasure of having Valentina on our Product Support team at Hopin. She was a huge asset to the team and consistently a top performer. In her time at Hopin, her role expanded in both the number of products she supported as well as the complexity of the product. Her initiative and willingness to take on more responsibilities and challenges lead to her promotion to Senior Product Support Representative. Valentina was also well liked and admired by her colleagues. I am so grateful for all Valentina contributed to Hopin and I would recommend her as a great addition to any team.
Aliaksandra Smirnova
I was Valentina's manager for about a year. Before that we had the pleasure to work together as colleagues, both in the same team. You can rely on Valentina knowing that she is always there to help and support you. You can also delegate her any task knowing that it will be delivered on time and in the best manner possible. She is a fast learner and able to combine multiple tasks at a time. During our time at Hopin, Valentina got trained and worked on two additional brands showing excellent performance and professionalism. If you're looking for a smart, loyal, and hardworking employee, you would not regret it if you hire Valentina.
Liz Pastor
I had the pleasure of having Valentina on our Product Support team at Hopin. She was a huge asset to the team and consistently a top performer. In her time at Hopin, her role expanded in both the number of products she supported as well as the complexity of the product. Her initiative and willingness to take on more responsibilities and challenges lead to her promotion to Senior Product Support Representative. Valentina was also well liked and admired by her colleagues. I am so grateful for all Valentina contributed to Hopin and I would recommend her as a great addition to any team.
Aliaksandra Smirnova
I was Valentina's manager for about a year. Before that we had the pleasure to work together as colleagues, both in the same team. You can rely on Valentina knowing that she is always there to help and support you. You can also delegate her any task knowing that it will be delivered on time and in the best manner possible. She is a fast learner and able to combine multiple tasks at a time. During our time at Hopin, Valentina got trained and worked on two additional brands showing excellent performance and professionalism. If you're looking for a smart, loyal, and hardworking employee, you would not regret it if you hire Valentina.
Liz Pastor
I had the pleasure of having Valentina on our Product Support team at Hopin. She was a huge asset to the team and consistently a top performer. In her time at Hopin, her role expanded in both the number of products she supported as well as the complexity of the product. Her initiative and willingness to take on more responsibilities and challenges lead to her promotion to Senior Product Support Representative. Valentina was also well liked and admired by her colleagues. I am so grateful for all Valentina contributed to Hopin and I would recommend her as a great addition to any team.
Aliaksandra Smirnova
I was Valentina's manager for about a year. Before that we had the pleasure to work together as colleagues, both in the same team. You can rely on Valentina knowing that she is always there to help and support you. You can also delegate her any task knowing that it will be delivered on time and in the best manner possible. She is a fast learner and able to combine multiple tasks at a time. During our time at Hopin, Valentina got trained and worked on two additional brands showing excellent performance and professionalism. If you're looking for a smart, loyal, and hardworking employee, you would not regret it if you hire Valentina.
Liz Pastor
I had the pleasure of having Valentina on our Product Support team at Hopin. She was a huge asset to the team and consistently a top performer. In her time at Hopin, her role expanded in both the number of products she supported as well as the complexity of the product. Her initiative and willingness to take on more responsibilities and challenges lead to her promotion to Senior Product Support Representative. Valentina was also well liked and admired by her colleagues. I am so grateful for all Valentina contributed to Hopin and I would recommend her as a great addition to any team.
Aliaksandra Smirnova
I was Valentina's manager for about a year. Before that we had the pleasure to work together as colleagues, both in the same team. You can rely on Valentina knowing that she is always there to help and support you. You can also delegate her any task knowing that it will be delivered on time and in the best manner possible. She is a fast learner and able to combine multiple tasks at a time. During our time at Hopin, Valentina got trained and worked on two additional brands showing excellent performance and professionalism. If you're looking for a smart, loyal, and hardworking employee, you would not regret it if you hire Valentina.
Credentials
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Introduction to Leadership
MindEdge LearningFeb, 2022- Nov, 2024 -
A Manager's Guide to Superior Customer Service
MindEdge LearningNov, 2021- Nov, 2024 -
Communicating Collaboratively
MindEdge LearningAug, 2021- Nov, 2024
Experience
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PhantomBuster
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France
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Software Development
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1 - 100 Employee
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Customer Support Agent
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Sep 2022 - Present
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Hopin
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United Kingdom
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Software Development
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100 - 200 Employee
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Senior Product Customer Representative
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Oct 2021 - Jul 2022
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Customer Support Specialist
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Jul 2020 - Jul 2022
Replying to real time chats and emails in order to provide product support for an online event platform, including to top tier customers. Troubleshooting user dashboard settings, RTMP streaming, attendees - network - billing issues, basic CSS troubleshooting. Scheduling video calls with customers when requested. Finding solutions through both independent testing and collaboration with other teams/departments. Reporting bugs and UX issues by submitting feature requests or following processes. Collaborating with colleagues by offering peer support too.
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SYKES
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United States
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Homeworking Customer Service Advisor
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Oct 2019 - Jun 2020
Dealing with customers queries via Phone and Email Offering troubleshooting for hardware and accounts issues and escalating cases when necessary Dealing with customers queries via Phone and Email Offering troubleshooting for hardware and accounts issues and escalating cases when necessary
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DriveNow GmbH & Co. KG
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Berlino, Germania
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Customer Service Specialist
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Jul 2018 - Nov 2018
First class customer care for Uk, Sweden, Belgium and Italian market. Responding to customer requests and complaints using all forms of communications e.g. telephone, e-mails, letter, web/live chat & social media forums. First class customer care for Uk, Sweden, Belgium and Italian market. Responding to customer requests and complaints using all forms of communications e.g. telephone, e-mails, letter, web/live chat & social media forums.
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Customer Alliance
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Germany
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IT Services and IT Consulting
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1 - 100 Employee
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Business Development Manager
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Jun 2016 - Jun 2018
Customer acquisition via telephone for the sales department Scheduling of calls for the sales managers Adding relevant data to Sugar CRM System Customer acquisition via telephone for the sales department Scheduling of calls for the sales managers Adding relevant data to Sugar CRM System
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Direct English Dubai
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United Arab Emirates
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Education Administration Programs
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1 - 100 Employee
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Didactic Coordinator
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Jan 2015 - Feb 2016
Management of the english courses, lessons schedules and social events plannings. Dealing with teachers and students customer care. Sale and promotion of the school services. Management of the english courses, lessons schedules and social events plannings. Dealing with teachers and students customer care. Sale and promotion of the school services.
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Agenzia Viaggi Giò Travel snc
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Stradella, Italia
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Travel agency clerk
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Mar 2013 - Apr 2013
150 hours university apprenticeship. Welcome guests, bookings management. 150 hours university apprenticeship. Welcome guests, bookings management.
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Robo Spa
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Food and Beverage Services
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1 - 100 Employee
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Secretary
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May 2008 - Aug 2009
Welcome guests, calls and office tasks management. Welcome guests, calls and office tasks management.
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Class Hotel Piacenza Fiera ****
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Piacenza, Italia
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Receptionist
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Oct 2007 - Dec 2007
Receptionist in a four stars business hotel. Welcome guests, bookings and telephones management, night cash balance. Receptionist in a four stars business hotel. Welcome guests, bookings and telephones management, night cash balance.
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Esse Animazione Srl
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Sassari, Italia
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Tourist entertainer
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Jun 2005 - Sep 2005
Babyclub, costume designer for the evening events, entertaiment organiser in general at Hotel Club del Golfo***in Platamona (SS), Sardinia. Babyclub, costume designer for the evening events, entertaiment organiser in general at Hotel Club del Golfo***in Platamona (SS), Sardinia.
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Education
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2009 - 2014
Università degli Studi di Pavia
Bachelor's degree, Modern Languages and Cultures
Community
