Experience

Global Forwarding Enterprises

• United States
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Senior customer service specialist + Accounts Receivable

  • Feb 2022 - Present

  - Customer support: and communication: answering customers via phone or email in a timely manner, ensuring excellent customer support. Working with customers’ shipping-related requests such as creating labels, scheduling pickups, helping them to file disputes with carriers etc; - Weekly technical maintenance of a shipping database: ensuring customers are billed accurately. This does not require IT knowledge but it requires accuracy, ability to stick to a schedule and work with numbers; - Debt collections: send customers Statements of account and outstanding invoices and ensure they are making timely payments. - Investigate the unclear charges for them and help them resolve disputes about their charges. - Communicate with slow payers, try to reach unresponsive customers, ask them why they have not paid past due invoices and help them resolve difficult situations. - Investigate if charges were not paid for no reason or if there are any issues that need to be resolved. - One-time assignments such as studying customers’ shipping activity, sending mail-outs to a number fo customers, working with CRM reports etc. - Managing assistants and plan the weekly responsibilities - Sales calls to hot leads Show less



Russian Export Promotion Center

• United Arab Emirates
• Wholesale Import and Export
• 1 - 100 Employee

• Export Project Manager

  • Mar 2020 - May 2022

  Work on the projects of REC and other similar organizations to support Russian export to the international markets: - Searching for potential customers on a given market - Calling and communicating with potential clients, top managers of the company - Carrying out zoom meetings with the client and the customer - Signing export contracts (terms of delivery, foreign economic activity) - Translation of websites and presentations into foreign languages (English and Portuguese) - Reports Show less



Brazilian Embassy

• United States
• 1 - 100 Employee

• Technical Assistant

  • Jun 2021 - Aug 2021

  Working in the Agricultural Sector of the Brazilian Embassy in Moscow - translation of correspondence, technical and legal documentation (Russian, English, Portuguese) - research and analytical reviews of the international trade in agricultural products - editing documents in Russian and Portuguese - writing official letters in Russian and Portuguese - translation at the meetings - assisting the Brazilian Attache with his errands in Moscow, Russia - organization of events, meetings and business missions; - supporting the Brazilian delegations and Brazilian authorities in Russia. Show less



El Al Israeli Airlines

• Real Estate
• 1 - 100 Employee

• Profiler

  • Jun 2016 - Jun 2020

  - Interviewing the passengers according to the procedure - Performing security checks to the passengers and their luggage - Working with the Cargo and its documentation - Interacting with different departments at the airport - Servicing passenger flights to Israel - Servicing High Government Officials flights - Carrying out instructions and presentations for the employees - Performing activities in Russia and abroad - Interviewing the passengers according to the procedure - Performing security checks to the passengers and their luggage - Working with the Cargo and its documentation - Interacting with different departments at the airport - Servicing passenger flights to Israel - Servicing High Government Officials flights - Carrying out instructions and presentations for the employees - Performing activities in Russia and abroad



Brunswick Bowling and Billiards

• Moscow, Moscow City, Russia

• Lead Product Manager

  • Dec 2010 - Oct 2015

  • Coordination and control of the supply chain of spare parts, supplies and accessories for bowling (shipments from the USA, Europe and China) • Cooperation and Negotiation with suppliers and partners in Europe and the USA (financial issues, claims, pricing, shipments) • Inventory planning and warehouse turnover monitoring • Communication with other departments (financial, logistics, sales) in order to establish and maintain effective and relevant import activities and support in relation to the company’s sales, purchasing, materials management and overall operating functions • Performing analysis and reports on activities, trends and results (budget forecast, monthly YTD sales reports and analysis, liquidity reports and analysis, price and mark up analysis) as well as suggesting various ways of solutions to the existing problems • Control of the product updates and promotion actions • Control of the payments and accounting statements • Anticipation, research and report on the future changes in import/export laws in Russia/USA/Europe, and making sure such knowledge is factored into the planning of the department’s own strategy, resources and procedures Show less



Bath And Beauty LTD

• Import Manager/Product Manager

  • Jan 2008 - Jan 2009

  • Negotiating with suppliers and partners in South East Asia and the USA (financial issues, claims, pricing, shipments, product design) • Attending international fairs and exhibition, looking for the new products and new suppliers that would be successful on the Russian Market • Adapting the new products to the Russian market • Inventory planning and warehouse turnover monitoring • Communicating with other departments (financial, logistics, sales, marketing) in order to establish and maintain effective and relevant import activities and support in relation to the company’s sales, purchasing, materials management and overall operating functions • Performing sales and pricing analysis, weekly meetings and reports Show less