IT Delivery LATAM

• Feb 2022 - Present

IT Executive Manager - Head of CTIO Client Management

• May 2018 - Feb 2021

Responsible for managing the IT Demands team with a portfolio of ~1200 demands/year. Selection, prioritization and management of TIM's technology projects and demands. Management of complex and diversified projects involving agile and waterfall methodologies covering multiple areas of business, techniques and suppliers. Implementation of executive committees with C-Level to monitor the status of projects (deadlines, risks, costs). Definition of TIM's Prioritization and Demand Management process. Backlog management for product development areas. Show less

Senior Manager - IT Development - Sales, CRM e Products

• Aug 2016 - May 2018

Responsible for the development team of CRM systems, sales frontends and new productsResponsible for Fiber Launch projects - FTTH / Bundles / NBA - From Design to Operational StabilityStructural project management for corporate architecture consolidation reducing legacy systemsManagement of complex projects involving multifunctional areas and different suppliersResponsible for the new B2B and B2C sales front-end and CRM consolidation projectDigital Transformation Project ManagementProject management through Agile and Safe methodology Show less

Technology Governance Senior Manager

• Sep 2012 - Jul 2016

End2end Processes, PMO and IT Performance Functions.IT Strategy development coordination, communication and engagement to multiple stakeholdersResponsible for the PMO for all projects and for disseminating culture and best project management practices.Definition, calculation and reporting of IT KPIs.End2end governance for function points metrics.Directly accountable for the PMO function the IT Transformation Program.IT sourcing strategy aiming to identify potential gains in productivity and costs.Responsible for the implementation of the IT Operating Model and Tools. Show less

Director of Products & Services and Business Intelligence

• Dec 2011 - Sep 2012

Director responsible for the products implementation area with a vertical operation - Demand management, business requirements, architecture definition, configuration, development and implementation of all IT products and services demanded by Business Segments – Mobile, Fixed and Fiber. Responsible for the Business Intelligence area within IT.IT innovation area management linked to Telefonica Digital creating financial products, expanding the use of services among the group's operators and managing VIVO's services store.Relationship with internal clients to prioritize projects and control the multi-annual budget.Project and Portfolio management carried out within the board, with schedule, cost and risk status presented in a weekly committee led by the CEO and COO.Internal technical consultancy services provided to the Retail and Corporate areas during the products definition, directing to the option that would allow a shorter time-to-market while maintaining cost and operational viability. Show less

Senior Manager - OCS Systems

• Aug 2010 - Dec 2011

Responsible for the development of new functionalities and maintaining complex and mission critical platforms such as the Prepaid Platform (Online Charging), Consumer Control systems for Corporate Customers, Mediation, Anti-Fraud, Judicial Research, Interconnection, Revenue Guarantee and Roaming.Work together with Operations and Business to ensure high service level standards, capacity management and speedResponsible for defining PMO activities for projects in the area

Senior Manager - Relationship and Business Solutions

• Oct 2006 - Jul 2010

Responsible for the IT relationship with the entire company, working on Demand Management, including selection and prioritization with the various business areas projects, functional specification and progress monitoring until implementation. Managed around 1000 demands / projectsDefinition, together with the architecture manager, of the proposed solutions and their validation with the areas of IT development, engineering, vendors and internal customers.Management of IT Projects and definition of the PMO's performance, following the defined methodology based on the PMI recommendations (greater focus on risk, cost, scope and time management). Show less

Manager - Demand and Client Management

• May 2005 - Sep 2006

Responsible for the IT relationship with VIVO's enterprise areas (Finance, Services, HR, Legal, Audit) working in Demand and Project Management, including receipt, prioritization and delivery management.

PMO Lead

• Apr 2003 - Apr 2005

Responsible for definition and application of the project management methodology in the consolidation of systems and processes projects of the 5 subsidiary telco operators.Project Management methodology design based on the PMI best practices.CAPEX control (budget) of the main projects in IT

New Products and Services Coordinator – Telefônica Celular Brasil

• Dec 2001 - Mar 2003

Management of the IT team responsible for delivering the demands of New Products and Services nationwide - integrating all companies in the group.Strong performance in managing expectations in the commercial and Marketing areas, including acting in the strategic definition and prioritization C-Level committees.Directing the demands to the technical teams. Tracking of progress, deadlines and costs.Participation in the process definitions for ISO certification.

Internal Customer Manager – Telefônica Celular Brasil

• Dec 2000 - Dec 2002

Responsible for managing the demands of internal customers in the areas of Mediation, Tariff, Billing, Interconnection, Fraud, Collection and Collection.Feasibility analysis of new requirements, detection of dependencies or inconsistencies between scopes.Scope Definition and prioritization of demands along to users and IT areas.Monitoring the implementation of projects and status reporting to senior management of the company.

Business Analyst

• Jan 1997 - Nov 2000

Responsible for the Industrial Systems (ERP - Purchasing, Inventory and Production and Data Warehouse), acting in the identification of solutions and systems that could bring competitive advantages to the organization. Survey of needs, conceptual specification, analysis of proposals and monitoring of the development and implementation of new systems, being the interface between end user and suppliers. Monitoring the performance indexes of Support and Maintenance Services in accordance with the SLA. Show less

Project Leader and Senior Systems Analyst

• 1997 - 1998

Analysis, modeling, development, implementation and support of projects in various areas of the company. Estimates for proposals using Function Point. Monitoring of schedules using MS Project. Use of Designer and Developer 2000 tools from Oracle. Experience in ERP, being the Analyst Responsible for Oracle Manufacturing - Purchasing module. Analysis, modeling, development, implementation and support of projects in various areas of the company. Estimates for proposals using Function Point. Monitoring of schedules using MS Project. Use of Designer and Developer 2000 tools from Oracle. Experience in ERP, being the Analyst Responsible for Oracle Manufacturing - Purchasing module.