Experience

Bologna Business School - Università di Bologna

• Sales and Education Manager

  • Jul 2023 - Present

  - Responsible for all the sales activities: from the first contact with the prospect to the enrollment.- Screening and evaluation of the potential candidates (CV and interviews) for all the MBAs.- Strategic planning and organisation of master events (ideation and deployment of marketing materials and communications)- Shaping new ideas of sales development of the school.- Monitoring marketing ADV as well as improving KPIs related with business revenue.

• Program Manager

  • Jun 2022 - Jul 2023

  - Program managing of the activities for the Executive Hybrid MBA- Coordination of the activities of the tutors- Designing and shaping the didatical offer- Managing stakeholders in the organisation of the activities related to the Master (Directors, Faculty, advisors, suppliers, agencies, etc.).- Responsible for maximising economical business results, managing all P&L elements.- Continuosly improving of customer experience and quality of the program, also analysing in detail the customer satisfaction surveys. Show less



Do.it Scuola di lingue

• Italy
• Professional Training and Coaching
• 1 - 100 Employee

• Project and Product Manager

  • Mar 2020 - Dec 2021

  During the lockdown, we started our brand new digital english course from scratch: Do.it Digital. I was in charge of: product feasibility study, calculation of hours requirement, didactic platforms research, costs prevision and optimization, setting product goals, strategy and roadmap, management of potential customers and applicants.In addition, I was responsible for the communication through several channels, setting maketing and branding strategy, creating and planning contents for both social media pages and e-mail campaigns. Show less

• Managing Director

  • Jun 2014 - Dec 2021

  Founder of Do.it Scuola di lingue, an innovative language school which centres on students needs for the learning, focusing on the communicative abilities of the language. My main areas of expertise were:- Communication: corporate branding, newsletter and community management, social media contents planning for @doit.lingue, setting marketing campaigns, creativity and copywriting, data analysis, events and workshops development, PR.- Business development: competitors and market analysis, research and development of new projects, lead generation, follow up sales (corporate customers), customer experience and feedback and creation of didactic offers. - Team management: recruiting and training staff, monitoring performance, calendar and projects organization, constant analysis of working environment. Show less



Freelance

• Egypt
• Human Resources
• 1 - 100 Employee

• Modern Foreign Language Teacher

  • Oct 2012 - Apr 2014

  English, spanish and italian teacher at several levels, both in site and online. This experience allowed me to analyse all the managing customers process: starting from the first interview and needs analysis setting, creation of didactic offer, customized material preparation according to the student objectives, monitoring results, building a personal blog and organizing social activities in order to inhance the community. English, spanish and italian teacher at several levels, both in site and online. This experience allowed me to analyse all the managing customers process: starting from the first interview and needs analysis setting, creation of didactic offer, customized material preparation according to the student objectives, monitoring results, building a personal blog and organizing social activities in order to inhance the community.



Sigma Technologies, S.L.

• Italy
• Automotive
• 1 - 100 Employee

• Technical Translator

  • Oct 2013 - Mar 2014

  Technical translator and editor for a technology company interested in developing transcription projects and audio recording. Languages used: English, Spanish and Italian. Technical translator and editor for a technology company interested in developing transcription projects and audio recording. Languages used: English, Spanish and Italian.



1to1 Languages

• Marketing Communications Assistant

  • Jan 2012 - Jun 2013

  Marketing assistant and customer care in a language school with several offices in Spain, Italy and Portugal. I managed all the stages in the course sales process, creation of didactic offer, administation (front office, mails management, calendar organization, billing), new staff training and teachers coordination. Marketing assistant and customer care in a language school with several offices in Spain, Italy and Portugal. I managed all the stages in the course sales process, creation of didactic offer, administation (front office, mails management, calendar organization, billing), new staff training and teachers coordination.



A.s.d. Pallavolo San Lazzaro

• Athlete - B Series Volleyball player

  • Sep 2004 - Sep 2011

  B Series Volleyball Championship B Series Volleyball Championship