Global Employment Advocate

• Aug 2023 - Present

Key Account Manager

• Aug 2022 - Sep 2023

Responsible for every aspect of key client management during the whole customer journey: onboarding and own client retention & expansion for every product (EOR, Platform Subscriptions, Employer Branding Plan, RPO services, and recruitment) aimed at the creation of a long-term client relationship. Main Responsibilities: - Ownership of client retention and expansion. - Organize and conduct travels to visit clients to nourish strong partner relations, Present and lead weekly and monthly sync to define and review KPIs. - Upselling, cross-selling, product promotion, and introducing new features to clients. - Understanding and management of customer complaints quick resolution solve any concerns or problems. - Collecting customer feedback to share with Product, sourcing, talent, and marketing team. - Managing different teams (marketing, talent, and sourcing) to ensure delivery (on both quality and quantity). - Educate and train customers on key information and processes to set them up for success. - Ensure client satisfaction, growth, development, and KPIs achievement, providing relevant data insights. Show less

Global Employment Advocate

• Oct 2021 - Oct 2022

Remote hire international talent in minutes! We solved global remote organizations’ biggest challenge: employing anyone anywhere legally and compliantly. We help with international payroll, benefits, taxes, stock options, and compliance for businesses big and small. Our people are on the ground on every continent, building culturally aware employment packages that help you build trust with your global team. Remote hire international talent in minutes! We solved global remote organizations’ biggest challenge: employing anyone anywhere legally and compliantly. We help with international payroll, benefits, taxes, stock options, and compliance for businesses big and small. Our people are on the ground on every continent, building culturally aware employment packages that help you build trust with your global team.

Chief Operating Officer at Digital-V.net

• Jan 2020 - Feb 2022

Digital Marketing: Creating, Managing, and Optimizing Campaigns (Search, Display, Remarketing, App, Shopping, and Video campaigns). - Setting up Tracking Codes in the Website. - Google Ads - Google Trends. - Google Keyword Planner. - Google Data Studio. Email Marketing: Designing emails and landing pages, creating marketing automated emails, and a-b testing to optimize existing ones. - Mailchimp - ConvertKit - Ontraport - Klaviyo - Adobe Campaign - Bronto Social Media Marketing: Post Scheduling, Content Design, Platforms Management, Pages Setup and Optimization, and Customer Service. - Facebook - Hootsuite. - Instagram - Bitly, Later. - Pinterest - Tailwind. SEO (Search Engine Optimization): Keyword Analysis and Optimization, Title Tags, HTML Keyword Tags, Heading Tags, and Hyperlinks. Design: Logos, Websites, Social Media Posts, Emails. - Figma - Canva. - Vecteezy. - Adobe Creative Suite (Indesign, Illustrator, Photoshop and Lightroom). - Website Builders: WordPress (Weeknight Website), Squarespace, Wix, Weebly, etc… Show less

Wix

• May 2020 - Apr 2021

Building strong relationships with Wix users and guide them through their user journey: from website completion (design improvement) to growth and online promotion. Main activities: • Managing email, phone, and/or other communication channels as primary contact for Wix users. • Supporting Graphic & Web designers to benefit from the Wix Partner program. • Analysis and improvement of users' design and marketing strategies: SEO, PPC (Google Ads, FB, IG ads, etc...), Email Marketing and Automations, etc... • Analyzing user behavior, content suitability, and relevance in order to determine their effect on user satisfaction. • Applying the Customer Care approach to go above and beyond to “wow” our users. • Developing and maintaining a positive customer care experience and satisfaction. • Working with other departments and product teams, and liaising with them about our users’ needs. • Continuously learning about Wix’s products and Customer Care soft skills • Continuously working on side projects to support the team (Knowledge-based articles, management tools, presentations, etc.) Show less

Manager at Google Marketing Solutions *via vendor

• May 2018 - May 2020

Managing an international team of AdWords and Google products experts. Main markets managed: Italy, France, Switzerland, Belgium and Portugal. Main duties: - Ensure teams development, monitoring and evaluation focused on the accomplishment of KPI. Develop sales strategies aimed to optimize market potential and to improve customer sales and profit margins (ROI). - Supporting team members through weekly Sales Coaching, forecasting performances, results and providing solutions and adjustments. Listen to team member's feedback and solve issues or conflicts. Develop action plans for continuous improvements. Ensure Team flexibility in accepting and embracing quick changes of Digital Marketing world. Providing constant support to the teams regarding Marketing Strategies and Sales Techniques. - Conducting regular quality calibration with the client (Google). - Building and presenting to management and client (Google) regular weekly and quarterly business reviews on team results. - Working directly with the client (Google) on a daily basis, managing stakeholders relationship and interests. Show less

Sales Manager

• Nov 2017 - May 2018

Managing a team of 10 Contract Renewals and Sales Representatives in 3 different languages: Italian, Spanish and Portuguese. Deliver agreed KPIs and targets through contract renewals, upsell and cross sell of IT software (VMware) respecting a strict timeframe in a competitive marketplace. Engaging with different kind of customers (Product End Users, Account Managers, Resellers and distributors) through both emails and outbound calls. Hiring and training team members. Regularly updating them with different and creative sales and win back strategies to ensure and improve business continuity. Forecasting weekly and quarterly revenue, setting goals, and monitoring sales activity. Looking after monthly reviews with the team to ensure that Rep goals are respected and target achieved. Show less

Team Lead

• Aug 2016 - Nov 2017

Team Leader of Sales and Property Growth Team:Managing a high performing team of 10 Sales Executives across 10 languages.Manage KPI's, ensure deliverables are exceeded and revenue is achieved.Providing leadership, support, development, motivates and inspires the team in a goal and results orientated way by driving optimum individual and team performance in order to deliver against agreed KPIs and targets.Forecasting new sales opportunities, setting goals, and monitoring sales activity.Organizing and managing big Sales Campaigns (30 - 40 people) and delivering data driven marketing campaigns in multiple languages across various marketing channels (emails and calls) using CRM tools such as Bronto (email service provider) and Adobe Campaign.Creation of Sales emails (B2B) and use of my expertise in digital marketing.Supervising and managing the creation and distribution of Properties Communication Newsletters (B2B) aimed to inform, educate and keep a high level of communication between the company and properties.Recruiting and hiring candidates for a high performance sales and property growth team.Create weekly, monthly and quarterly reports presented to Management through powerpoint presentations.Work closely with Managers and departments such as Design, Finance, Online Marketing (CRM) and IT. Show less

Senior Sales Executive

• Nov 2014 - Aug 2016

Main Duties:Represent the company at trade events (Hostelworld Conference) and on sales trips.Keep up to date with new hotel openings from travel trade publications.Identify property gaps and growth regions where there is demand for budget / independent product.Train new colleagues in the team.Translations From English, French, Spanish and Portuguese to Italian: IT, touristic, marketing and legal content.Research popular and emerging touristic destinations within geographic region of responsibility.Ancillary Sales:Revenue management adviser.Setting up marketing/sales campaigns, taking care of every aspect of it: content, text, design supervision, mailing listing elaboration, etc...Properties Growth:Responsible for publishing new properties online (from around 20 countries).Legal compliance checks: responsible for collecting and verifying validity of licences in about 20 countries and in 6 different languages (Italian, French, English, Spanish, Greek, Portuguese).Enable channel manager connections.Content reviews and editing.Ensure high quality and unique content and availability and rates before the property is assigned to the Account Executive.Liaise with the relevant Account Executive to ensure a co-coordinated and professional experience for the property as they are transitioned over.Provide initial training to new properties in order to activate them online.Build and maintain database of properties. Show less

Customer Service Representative

• Jun 2014 - Oct 2014

Customer Service Agent for Orange Switzerland: French market (occasionally supporting English and Italian markets). Billing Service and Technical Assistance. Main duties: identify and respond to customer needs resolving queries at the first point of contact via appropriate medium and in line with agreed service levels. Demonstrate an effective knowledge of the client's products and services. Professionally handle all enquiries, payments and follow up on any issues whilst recognizing needs of escalation when immediate query resolution was not possible. Sales of different products (mobile phones, tablets, subscriptions, etc...). Show less

Photographer

• Jun 2013 - Jun 2014

Photo Production - shootings of weddings, ceremonies, family photos, children, bebè, shows, reportage and much more. Post Production, photo editing and sales of photos, canvas, plexiglas and other products. Shops were located in Kamarina (Italy) and Le Caravelle (Guadeloupe). Photo Production - shootings of weddings, ceremonies, family photos, children, bebè, shows, reportage and much more. Post Production, photo editing and sales of photos, canvas, plexiglas and other products. Shops were located in Kamarina (Italy) and Le Caravelle (Guadeloupe).

Customer Service Representative

• Oct 2012 - Feb 2013

- Provide prompt and efficient service to customers of the Italian market (Occasional support for both French and English market when needed). - Professionally respond to telephone and email inquiries from customers by using written and verbal communication skills to deal effectively and efficiently with their queries - Identify customer issues appropriately and correctly - Resolve product or service problems by clarifying the customer’s concerns, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution - Set up and manage customers' Amazon accounts - Actively seek solutions and utilise departmental resources, policies and procedures to solve customer queries efficiently and effectively - Handle customer complaints helpfully and patiently, escalate their requests and unresolved issues to the designated resource - Follow up on customer interactions and record details of actions taken - Maintain a positive and professional demeanour at all times and portray the company in a positive light - Demonstrate appropriate sense of urgency for email response times and phone service levels - Ensure correct use of technology, to guarantee efficient and effective management of workload to company standards - Liaise with the Support Services, Billing and Fulfilment Centre teams and other departments, as required to represent the concerns of the Customer Service department - Communicate and coordinate with Team Leaders and Team Managers Show less

Digital Marketer

• Sep 2012 - Dec 2012

Stage in THL Careers. Writing, Editing and publishing articles about jobs related to specific industries: travel, tourism and hospitality. Goal of these articles was the recruitment of professionals. Digital Marketing SEO Facebook Blogging Digital Marketing SEO Facebook Blogging Stage in THL Careers. Writing, Editing and publishing articles about jobs related to specific industries: travel, tourism and hospitality. Goal of these articles was the recruitment of professionals. Digital Marketing SEO Facebook Blogging Digital Marketing SEO Facebook Blogging

CCR

• Jun 2012 - Oct 2012

Call Center Representative - Selling. Call Center Representative - Selling.

Receptionist

• Nov 2011 - May 2012

All Seasons Hotel - Acireale. Receptionist. Front Office and Back Office. All Seasons Hotel - Acireale. Receptionist. Front Office and Back Office.

Receptionist

• Jul 2011 - Sep 2011

summer job in Scotland summer job in Scotland

Tourist Interpreter

• 2010 - 2011

Interpreter of a geologist during its tours on the Etna volcano: from Italian to English, Spanish and French. Interpreter of a geologist during its tours on the Etna volcano: from Italian to English, Spanish and French.

Terzocchio

• 2010 - 2011

Cooperation with several photographers of international fame (such as Reza Deghati) Cooperation with several photographers of international fame (such as Reza Deghati) for the realization of a photographic museum park in Librino (Sicily), in order to help children and all the citizens of this city. Cooperation with several photographers of international fame (such as Reza Deghati) Cooperation with several photographers of international fame (such as Reza Deghati) for the realization of a photographic museum park in Librino (Sicily), in order to help children and all the citizens of this city.

promoter

• 2010 - 2010