Experience

BI-REX Competence Center
• Italy
• Business Consulting and Services
• 1 - 100 Employee
• Program Manager of Consulting and Training Services

  • Jun 2022 - Present


Bologna Business School - Università di Bologna

• Executive Education Specialist

  • May 2021 - Jun 2022

• Training specialist

  • Aug 2018 - May 2021


Valore Consulting
• Real Estate
• Europrogettista

  • Jul 2017 - Aug 2018


Paddy Power

• Ireland
• Entertainment Providers
• 700 & Above Employee

• Training Responsible, Paddy Power

  • Jun 2012 - Jul 2017

  - Training process ownership for all company - Training Customer Service Representatives on tools and procedures for managing customers contacts (Sportsbook, e-gaming products and mobile applications for IOS/Android) - Recruiting Customer Service Representatives - Implementing quality processes in order to ensure customer service performance - Project Manager "Cobranded Card Postepat Paddy Power" - Training process ownership for all company - Training Customer Service Representatives on tools and procedures for managing customers contacts (Sportsbook, e-gaming products and mobile applications for IOS/Android) - Recruiting Customer Service Representatives - Implementing quality processes in order to ensure customer service performance - Project Manager "Cobranded Card Postepat Paddy Power"



CONSEL

• Staffing and Recruiting
• 1 - 100 Employee

• Junior Analyst

  • Nov 2011 - May 2012

  • Business advice to Sky Italia: reengineering and automating the current model of sales in apartment buildings through a Cloud Computing software solution • Business advice to Sky Italia: reengineering and automating the current model of sales in apartment buildings through a Cloud Computing software solution



Grandi R.

• Italy
• Civil Engineering

• Auditor

  • Sep 2008 - Sep 2009

  • Analysing costs and budgeting for the automatic machines production • Analysing costs and budgeting for the automatic machines production