Experience

BI-REX Competence Center

• Italy
• Business Consulting and Services
• 1 - 100 Employee

• Program Manager of Consulting and Training Services

  • Jun 2022 - Present



Bologna Business School

• Italy
• Higher Education
• 100 - 200 Employee

• Executive Education Specialist

  • May 2021 - Jun 2022

• Training specialist

  • Aug 2018 - May 2021



Valore Consulting

• Italy
• Business Consulting and Services
• 1 - 100 Employee

• Europrogettista

  • Jul 2017 - Aug 2018



Paddy Power

• Ireland
• Entertainment Providers
• 700 & Above Employee

• Training Responsible, Paddy Power

  • Jun 2012 - Jul 2017

  - Training process ownership for all company - Training Customer Service Representatives on tools and procedures for managing customers contacts (Sportsbook, e-gaming products and mobile applications for IOS/Android) - Recruiting Customer Service Representatives - Implementing quality processes in order to ensure customer service performance - Project Manager "Cobranded Card Postepat Paddy Power" - Training process ownership for all company - Training Customer Service Representatives on tools and procedures for managing customers contacts (Sportsbook, e-gaming products and mobile applications for IOS/Android) - Recruiting Customer Service Representatives - Implementing quality processes in order to ensure customer service performance - Project Manager "Cobranded Card Postepat Paddy Power"



Consorzio ELIS

• Italy
• Education Management
• 1 - 100 Employee

• Junior Analyst

  • Nov 2011 - May 2012

  • Business advice to Sky Italia: reengineering and automating the current model of sales in apartment buildings through a Cloud Computing software solution • Business advice to Sky Italia: reengineering and automating the current model of sales in apartment buildings through a Cloud Computing software solution



GRANDI Srl

• Italy
• Machinery Manufacturing
• 1 - 100 Employee

• Auditor

  • Sep 2008 - Sep 2009

  • Analysing costs and budgeting for the automatic machines production • Analysing costs and budgeting for the automatic machines production