Valentina Fonga

Digital Marketing Intern at Discover Books
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Contact Information
us****@****om
(386) 825-5501
Location
Austin, Texas, United States, US
Languages
  • French Full professional proficiency
  • English Native or bilingual proficiency

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Credentials

  • Agile Methodology by Cognizant Digital Leadership Academy
    Cognizant
    May, 2023
    - Nov, 2024
  • Certified Scrum Trainer (CST)
    Scrum Alliance
    Oct, 2021
    - Nov, 2024
  • Agile and Software Development
    Coursera
    Sep, 2021
    - Nov, 2024
  • California Basic Education Skills Test
    California Department of Education
    Aug, 2020
    - Nov, 2024
  • JIRA
    Coursera

Experience

  • Discover Books
    • United States
    • Retail Books and Printed News
    • 1 - 100 Employee
    • Digital Marketing Intern
      • May 2023 - Present

      • Optimizing existing web content to increase audience engagement and improve SEO rankings • Responsible for managing social media platforms, including creating and scheduling posts, engaging with followers, monitoring social media metrics, and suggesting strategies to increase engagement • Conducting research on industry trends, competitors, and target audiences • Collecting and analyzing marketing data, such as website analytics, social media metrics, and customer surveys • Completing other tasks related to communications campaigns and initiatives as assigned • Performing customer segmentation analysis for better customer targeting Show less

  • Wells Fargo
    • United States
    • Financial Services
    • 700 & Above Employee
    • Associate Banker
      • Feb 2019 - Oct 2020

      • Handled complex financial transactions across multiple system such as SVT, Store Portal, and OIB • Handled cash transactions in foreign currencies • Built and maintained relationships with customers to serve their financial needs • Identified potential fraud/risky accounts and take appropriate action when necessary to prevent loss • Handled complex financial transactions across multiple system such as SVT, Store Portal, and OIB • Handled cash transactions in foreign currencies • Built and maintained relationships with customers to serve their financial needs • Identified potential fraud/risky accounts and take appropriate action when necessary to prevent loss

  • Macy's
    • United States
    • Retail
    • 700 & Above Employee
    • Sales Associate
      • Dec 2018 - Feb 2019

      Assisted customers by providing product knowledge, and completing transactions on the cash register. Primary job duties on the cash register included processing payments, applying coupons and promotional codes, issuing receipts, and bagging items upon the conclusion of transactions Assisted customers by providing product knowledge, and completing transactions on the cash register. Primary job duties on the cash register included processing payments, applying coupons and promotional codes, issuing receipts, and bagging items upon the conclusion of transactions

  • Commonwealth of Nations
    • Türkiye
    • Civic and Social Organizations
    • 1 - 100 Employee
    • Administrative Assistant
      • Sep 2015 - Sep 2015

      • Customer Service representative to Parliamentarians (Congressman) • Personal assistant to Parliamentarians • Assisted to decorate the meeting venue • Secretariat duties like sending mails, replying to mails, scheduling appointments • Customer Service representative to Parliamentarians (Congressman) • Personal assistant to Parliamentarians • Assisted to decorate the meeting venue • Secretariat duties like sending mails, replying to mails, scheduling appointments

  • NFC Bank
    • Cameroon
    • Banking
    • 100 - 200 Employee
    • Personal Banker
      • Jul 2014 - Aug 2015

      • Selling financial products (e.g. Loans, bringing more customers for the bank) • Opening deposit accounts and taking loan applications. • Responding to customer inquiries and concerns and creating positive solutions. • Establishing, retaining and deepening relationships with branch customers and potential customers to achieve team sales goals and provide quality customer service. • Selling financial products (e.g. Loans, bringing more customers for the bank) • Opening deposit accounts and taking loan applications. • Responding to customer inquiries and concerns and creating positive solutions. • Establishing, retaining and deepening relationships with branch customers and potential customers to achieve team sales goals and provide quality customer service.

  • Zenith Insurance
    • France
    • Insurance
    • 1 - 100 Employee
    • Insurance Agent & Admin
      • Jun 2013 - Aug 2013

      • Customer Service Representative • Selling Insurance products (e.g health, life, car insurance) • Issued insurance contracts • Registered all insurance contracts signed • Customer Service Representative • Selling Insurance products (e.g health, life, car insurance) • Issued insurance contracts • Registered all insurance contracts signed

Education

  • The University of Texas Permian Basin
    Master of Business Administration - MBA
    2022 - 2024
  • University of Bamenda - Higher Technical Teacher Training College
    Master's degree, Education
    2014 - 2016
  • University of Buea
    Bachelor's degree, Business Administration and Management, General
    2010 - 2013

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