Valentina Berardi
Technical Integration Manager at Catch- Claim this Profile
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Italian Native or bilingual proficiency
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English Professional working proficiency
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French Elementary proficiency
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Spanish Limited working proficiency
Topline Score
Bio
Credentials
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e4job - Cultura digitale per il lavoro
AICA - Associazione Italiana per l'Informatica ed il Calcolo AutomaticoFeb, 2018- Nov, 2024 -
Crescere in digitale
ANPAL - Agenzia Nazionale per le Politiche Attive del LavoroSep, 2017- Nov, 2024 -
Graded Examination in Spoken English
Trinity College LondonApr, 2012- Nov, 2024 -
IELTS
IELTS OfficialFeb, 2021- Nov, 2024 -
TA for “Global Corporate Finance” master's course in marketing and global markets
Università degli Studi di Milano-BicoccaOct, 2018- Nov, 2024
Experience
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Catch
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Australia
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Software Development
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300 - 400 Employee
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Technical Integration Manager
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Mar 2023 - Present
- SME on technical integration methods and power user - Manage the onboarding process for strategic sellers and provide technical guidance - Provide integration partners training and maintain training documentation - Coordinate with the Marketplace Sales & Onboarding teams internally to ensure smooth and successful seller launches - Analyse seller performance data to offer sellers data-driven insights and at the same time, use those insights to improve seller performance - Offer support and coaching to team to improve the output from each integration partner - Maintain up-to-date knowledge of Marketplace features and processes - Using a data driven approach to continually review and contribute to the processes for the marketplace teams - Understanding of APIs - Project managing new integrations and assisting 3rd parties with documentation required Liaising with Marketplace Product Manager and Marketplace leadership team on prioritisation and requirements for new and existing integrations - Troubleshooting and escalating any integration bugs or issues both internally and externally - Collaborate with Mirakl Technical Department on a regular basis to raise obstacles and challenges in order to optimize the onboarding and integration process. - Collaborate with the marketplace team to communicate common integration issues and trends observed during the onboarding process to better improve the integration process - Collaborate with the DEV team on a regular basis to raise roadblocks in order to improve the onboarding and integration process. Show less
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Senior Onboarding Lead
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Sep 2021 - Apr 2023
- Provide direct support to priority Catch Sellers, as part of their registration and onboarding process onto theCatch Marketplace.- Provide direct support to the team cross functionally, Onboarding, Sales and seller support with training andcoaching whilst identifying best practices and working back with the Program manager to implement.- Provide ongoing coaching to new onboarding specialists, assist in recruiting and development practices toassist the team be more efficient and achieve set targets- Serving as an escalation point for the Catch team to assist and collaborate with Sellers to resolve any technicalissues or concerns Show less
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Senior Onboarding Specialist
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Sep 2020 - Apr 2023
-Manage the onboarding process for sellers and provide technical guidance-Track seller activities and onboarding pipelines in our internal CRM system, includingdetail and important updates for all seller interactions -Provide seller training and maintain training documentation-Coordinate with the Marketplace Sales & Onboarding teams internally to ensuresmooth and successful seller launches-Analyze seller performance data to offer sellers data-driven insights and at the sametime, use those insights to improve seller onboarding performance Show less
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ePRICE
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Italy
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Retail
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1 - 100 Employee
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Account manager
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Oct 2018 - Feb 2020
- Management and development of seller's catalogue into Mirakl platform - Technical and commercial contact for integration activities between CMS platform and Mirakl platform - Development, management and analysis of B2B sales project - Technical assistance for IMN sellers - Management and development of seller's catalogue into Mirakl platform - Technical and commercial contact for integration activities between CMS platform and Mirakl platform - Development, management and analysis of B2B sales project - Technical assistance for IMN sellers
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Fiditalia
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Italy
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Financial Services
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400 - 500 Employee
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Sales consultant
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Sep 2018 - Oct 2018
Assistant in request of credit access and financing services for individuals through a direct sales platform Assistant in request of credit access and financing services for individuals through a direct sales platform
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Italfrigo Service
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Italy
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Restaurants
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1 - 100 Employee
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eCommerce specialist (internship)
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Jan 2018 - Apr 2018
- Management commercial relations with Italian and foreign suppliers - E-commerce development and sales management to marketplace channels - Creation of campaigns with Google Adwords and analysis of results - Management commercial relations with Italian and foreign suppliers - E-commerce development and sales management to marketplace channels - Creation of campaigns with Google Adwords and analysis of results
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Education
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2016 - 2018
Università degli Studi di Milano-Bicocca
Master's degree, Marketing and global markets -
2013 - 2016
Università di Pisa
Bachelor degree, Economics and business -
2008 - 2013
Istituto Istruzione Superiore A. Meucci Sede Toniolo
Chartered accountant qualification, Mercurio -
2020 - 2020
Navitas College of Public Safety
IELTS Preparation, English
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