Experience

Copenhagen Marriott

• Denmark
• Hospitality
• 1 - 100 Employee

• Front Desk Receptionist

  • Jun 2021 - Present



Copenhagen Marriott

• Denmark
• Hospitality
• 1 - 100 Employee

• Portier

  • 2017 - 2020

  Welcomed customers and gave them informationManaged calls, obtained personal information Guided tourists about the city, the local area and current eventsBook transport, tables at a restaurant or e.g theater tickets for guestsHandle personal belongings and luggage with careAssisted other administrative staff with overflow work, including word processing, data entry, and researchFind solutions to different requestsRespond to customer requests immediately and professionally Show less

• Hotel Receptionist

  • Jul 2017 - Sep 2017

  -Perform all check-in and check-out tasks-Inform customers about payment methods and verify their credit card data- Register guests collecting necessary information (like contact details and exact dates of their stay)- Welcome guests upon their arrival and assign rooms- Provide information about our hotel, available rooms, rates and amenities- Respond to clients’ complaints in a timely and professional manner- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests- Upsell additional facilities and services, when appropriate- Maintain updated records of bookings and payments Show less



Dansk Supermarked Group

• Denmark
• Retail
• 400 - 500 Employee

• Warehouse Assistant

  • Sep 2015 - Sep 2016

  - picking goods that have been ordered - keeping records of goods which have been picked - preparing dispatch notes and labels - moving and stacking goods ready for delivery - Process inventory for delivery - Sort, organize and store inventory in the proper location - Package items and label correctly - Scan delivered items and ensure quality - Report damaged or missing inventory to supervisors - Ensure workspace is free of debris and remove safety hazards from aisles - Move materials from facilities to workstations, pick-up locations, or other locations Show less



Sol Luna Bay Resort - Melia Hotels International Group

• Bulgaria

• Hotel Receptionist

  • 2015 - 2015

  - register and check guests in - make and confirm reservations for guests - inform guests of hotel rates and services - verify guest's payment method - verify and imprint credit cards for authorization - issue room keys and direct guests to their rooms - maintain clear and accurate records of guest room bookings - compute all guest billings, accurately post charges to guest rooms and house accounts - receive and transmit messages for guests - liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests - complete and maintain any incident reports, daily activity reports or other reports requested by management Show less



Umbrella Bar

• Sofia

• Food Server

  • Feb 2013 - Mar 2014

  Assured the guest feels important and welcome in the restaurant Received orders and payment Handled bills Informed / advised about food and drink Worked with subject-specific IT systems Storytelling about the dishes and their ingredients Assured the guest feels important and welcome in the restaurant Received orders and payment Handled bills Informed / advised about food and drink Worked with subject-specific IT systems Storytelling about the dishes and their ingredients