Experience

Loqos AI

• Cyprus
• Software Development
• 1 - 100 Employee

• Head of Production

  • Aug 2022 - Present

  Industry and product analysis, creation and implementation of new technological solutions for various business areas. Development and maintenance of voice / non-voice automation channels for various business areas. Creation of virtual assistants. Process automation, resource, and project management. Industry and product analysis, creation and implementation of new technological solutions for various business areas. Development and maintenance of voice / non-voice automation channels for various business areas. Creation of virtual assistants. Process automation, resource, and project management.



Neuro.net

• United States
• Software Development

• Technical Project Manager

  • Mar 2022 - Jul 2022

  Scheduling of R&D resources and releases for performing works, updating software product components, and the Company platform.Writing of technical documentation, Release Notes, formation and description ofbusiness processes within the Company.

• Senior Project Manager

  • Jun 2021 - May 2022

  Senior IT Project Manager (development of voice/non-voice robots/chatbots/voice assistants)The Production team resource development and scheduling.Management and maintenance of projects to create robots, voice assistants and helpers, and chatbots for various leading Russian and European companies.



Sberbank-Technology

• Russian Federation
• IT Services and IT Consulting
• 700 & Above Employee

• Manager for Non-voice IVR/Chatbot Service Channels Development

  • Jun 2021 - Jul 2021

  Product Analysis/Testing Writing Technical Specifications and customized product updating. Analytics, identification of hypotheses for the development of problem and implicit domains in chatbot and IVR branches, including a voice assistant in a mobile application. Product Analysis/Testing Writing Technical Specifications and customized product updating. Analytics, identification of hypotheses for the development of problem and implicit domains in chatbot and IVR branches, including a voice assistant in a mobile application.



beeline Russia

• Russian Federation
• Telecommunications
• 700 & Above Employee

• Chatbot Developer

  • Nov 2015 - Jun 2021

  Chatbot Development and Monitoring Coordinator Creation of a chatbot for serving subscribers in mobile applications/Personal accounts/websites. Analysis of the bot and operator contacts, identifying customer needs and changing customer service procedures; adjustment of bot automation indicators; introduction of schemes for translating dialogues to the operator; the bot integration with internal back offices; writing technical specifications for internal system integration; working with reporting and key KPIs of the bot; new employee training to use the product. Writing BOT thematic texts/answers, correcting available answers, forming a BOT script, and customer communicating rules in the Personal Account (Mobile Application). The following duties may also be noted within the BOT creation project: - ensuring the attainment of target performance indicators by the employees of the unit; - result in monitoring and analysis, implementation of measures to enhance the BOT efficiency; - improving the digital channel service quality; - preparation of reports on the bot key indicators. Development and implementation of JavaScript methods for Customer request processing with the Company's internal systems per technical specifications. The Bot script correction and addition, search for bugs and their editing (debugging), analysis and assessment of requests, development, and implementation of the Bot automation methods. Testing the script, vendor interaction, communication, and functional distribution to the Bot team. Show less



Mail.ru Group

• Russian Federation
• Software Development
• 700 & Above Employee

• Content Moderation Associate

  • Jun 2014 - Oct 2015

  Tracking and verification of user content of odnoklassniki.ru, deletion of any content non-compliant with the website rules, working with IDS tops, blocking of users Tracking and verification of user content of odnoklassniki.ru, deletion of any content non-compliant with the website rules, working with IDS tops, blocking of users