Credit Officer

• Oct 2022 - Present

Superannuation Officer

• Nov 2021 - Jun 2022

Responsibilities: • Process +50 binding nominations and change of details requests per day, ensuring all questions, cancellations and confirmations are addressed appropriately.• Manage a large volume of inbound and outbound calls, emails, and chats following communication procedures, guidance, and policies.• Handle customer complaints, provide appropriate solutions and alternatives within the time limit, and follow up to ensure resolution.• Keep records of daily customer interactions, process members’ accounts and file documents.

Entrepreneurial Assistant in Residence

• Apr 2021 - Aug 2021

Responsibilities: • Support 10+ start-up founders with administration and operations of the Sports and Events - Tech 2021 program.• Provide ongoing support to founders and assist with market research, competitor analysis, growth hacking, marketing strategy, etc.• Prepare reports, create contact lists, develop and maintain project schedules, coordinate meetings or events and perform ad hoc office management duties. Responsibilities: • Support 10+ start-up founders with administration and operations of the Sports and Events - Tech 2021 program.• Provide ongoing support to founders and assist with market research, competitor analysis, growth hacking, marketing strategy, etc.• Prepare reports, create contact lists, develop and maintain project schedules, coordinate meetings or events and perform ad hoc office management duties.

Marketing Intern

• Jan 2021 - Mar 2021

Responsibilities: • Develop market research and produce a marketing campaign raising brand awareness that meets company goals.• Participate in brainstorming sessions and offer analytical insights to develop creative marketing campaigns. Responsibilities: • Develop market research and produce a marketing campaign raising brand awareness that meets company goals.• Participate in brainstorming sessions and offer analytical insights to develop creative marketing campaigns.

Accounts Receivable Clerk

• Feb 2015 - May 2018

Key Highlight: ⚡ Reduced 30% of DSO by collecting the oldest revenue first and establishing monthly goals for credit collections.Responsibilities:• Manage and maintain accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectable amounts are accounted for, and miscellaneous differences are cleared.• Monitor and collect accounts receivable of 10+ clients by contacting clients via telephone, email, mail and meetings.• Issue invoices and credit notes and reconcile daily, monthly, and yearly transactions.• Perform daily cash management duties, including recording bank deposits, updating and distributing cash receipt logs, and posting cash to the accounts receivable sub-ledger.• Prepare financial and accounting-related reports and support colleagues in the accounting and finance team, inventory management, and cost accounting. • Maintain effective working relationships with clients and internal stakeholders.

Analyst - Cost Transformation Project

• Sep 2014 - Jan 2015

Key Highlight: ⚡ Achieved $15M+ savings in 2014 by identifying, evaluating, and sustainably implementing 50+ cost optimisation initiatives.Responsibilities:• Gather data to feed cost trees and perform accurate analysis within a timely manner.• Prepare reports and communicate insights to key stakeholders.• Develop forecast models based on comparative performance metrics.• Assist with developing business cases.• Consolidate and capture saving initiatives from 12+ operating segments.

Marketing Intern

• Jul 2013 - Aug 2014

Key Highlight: ⚡ Selected by The Golden Compass Awards 2013, for my project on the collation of personal, vehicle, policy, and insurance information, which achieved outstanding results in Organization and Automation in database management. This project released $8M+ withholding of payments by efficiently providing 1500+ contract requirements and documents to clients.Responsibilities:• Support the marketing team in daily administrative tasks.• Assist in marketing and advertising promotional activities.• Manage and update company database and customer relationship management systems (CRM).• Help organize marketing events.